U Store It Reviews 2,819

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with various needs. The service provided is frequently described as excellent, making the entire storage process smooth, easy, and stress-free for consumers. People also appreciate the clean, secure, and easily accessible facilities, noting features like good parking and well-ventilated buildings. However, some people were dissatisfied with the service, describing it as unprofessional and adding to their stress. A few reviewers mentioned a lack of compassion and understanding from the company regarding their situations, leading to a negative experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, polite, and efficient... See more

Facilities

Users describe positive interactions with facilities, highlighting them as well-run, clean, and secure.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the helpful and... See more

Based on these reviews

Rated 5 out of 5 stars

I used U StoreIt in Ballymount Dublin for over 6 months while between moving house, I Have no hesitation in recommending them. The units are clean and dry. The items I stored were perfect when I took... See more

Company replied

Rated 5 out of 5 stars

I recently used U Store It during our move and the experience was outstanding from start to finish. The team especially Katie made the storage part seamless! She clearly explained all the options,... See more

Company replied

Rated 5 out of 5 stars

We have been using U store it north park Finglas for a the last year or so and would just like to say how professional friendly and most helpful Jennifer and Basak have been, they go beyond their d... See more

Company replied

Rated 5 out of 5 stars

U Store it has been amazing, both ladies in the office have been exceptionally helpful and reassuring. Have really good quality packing supplies. Storage cost is affordable and the unit is clean. High... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Warehouse

Written by the company

U Store It™ THE BEST SELF STORAGE IN IRELAND! Modern storage units. 24/7 Access. Onsite Security. 50% off 1st month. Packing Material. Discounted Removals


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

My experience is positive

My experience is positive, helpful staff and reliable storage

January 6, 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Martin,

Thanks for such lovely feedback.

From all @ U store It.

Rated 4 out of 5 stars

UStoreIt Cork

UStoreIt Cork are a great storage option, premises is spotlessly clean & very conveniently located, staff are super friendly and efficient. All in all an excellent service...
If I had to ask for one thing it would be for a extra paid service for UStoreIt staff to take our deliveries to our storage unit.

January 6, 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Brian,
Thank you for your kind words about our facility and for your feedback regarding deliveries. We will definitely suggest this to Senior Management.
Kind regards,
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

Jamaica relief

Rented a storage space here as we were collecting aid to send to jamaica after hurricane Melissa ripped the island apart. We Rented in the Charlestown branch. We were extremely happy with the service we got, staff was very friendly and nothing was ever a bother at any stage. We are very grateful for the wonderful service we received and would definitely recommend.

November 22, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Stafford,

Thank you very much for your kind words and for sharing your experience. We’re really glad we could support you during such an important and meaningful effort. Fair play to you and everyone involved for the work you did — it was a privilege for our Charlestown team to help in any way we could.

Delighted to hear the service met your expectations, and thank you for the recommendation. It truly means a lot to us.

Warm regards,
Shane
Branch Manager – U Store It Charlestown

Rated 5 out of 5 stars

Great introduction by staff into how…

Great introduction by staff into how best to avail of storage facilities.
Good tour of area and security systems.
All goods in good condition at the end of 5 months .
Would recommend to anyone moving house or getting renovations.
Many thanks to helpful staff at reception too✅

December 31, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Nicola
Thank you very much for your kind review
We are delighted to hear that you were happy with our security, facility and staff
It was a pleasure dealing with you both
Happy New Year!!
Siobhan, Una & Niamh @ U Store It Waterford!!

Rated 5 out of 5 stars

Great

Great. Straight forward, fast, helpful and polite on every contact.

December 1, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Jade,

Thanks for leaving us such positive feedback.
We really appreciate your business.

From all @ U Store It.

Rated 5 out of 5 stars

Easy, efficient storage solution

Easy, efficient storage solution. Staff are really helpful when needed too. Fantastic setup!

December 24, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi,

Thanks for leaving us such a lovely review.
From all @ U Store It.

Rated 5 out of 5 stars

The staff went above & beyond - very happy!

Luke & Katie were just so helpful and fast in getting back to us and organising everything.
Katie was amazing at organising the appointment and getting back with quotes.
Then upon arriving Luke was super fast and efficient at showing us different sizes of spaces, explaining everything and making sure we got a great price.
We are very happy with our purchase and can’t wait to start storing!

Thanks so much,
Laura and Dave

December 23, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Laura and Dave,

Thank you so much for your kind review. We are so happy to hear our team have been so helpful to you throughout this process. Should you need anything at all, we are always on hand to assist!

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

I would highly recommend Ustore it

I would highly recommend Ustore it. I was there from February - December 2025. The units are clean, easy to access and the team working there were very helpful, patient and accommodating. Thank so much to Lauren,Daniel and Kevin.

February 16, 2025
Unprompted review
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Reply from U Store It

Hi Tc,

Thank you for your lovely review, we are delighted to hear that your experience with U STORE IT Ballymount has been so positive. We wish you all the best for the future!

Kind Regards
U STORE IT Ballymount Team

Rated 5 out of 5 stars

Great service with UStoreIt

Great service with UStoreIt. Shane in Charlestown was a pleasure to deal with and was great help for us to figure out what size unit we needed for a house move. He explained the process of moving in/ out of the unit very well and the unit itself was clean and easy to access. Having this service available was vital to ensure a house move went smoothly as we had no where else for our belongings to go in between houses.

December 13, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Jessica,

Thank you very much for the lovely review! I’m delighted to hear we could help make your house move run smoothly — those in-between periods can be the trickiest part.

Thanks again for choosing U Store It and for taking the time to recommend us — it’s really appreciated.

Warm regards,
Shane
Branch Manager – U Store It Charlestown

Rated 5 out of 5 stars

Safe,secure and dependable

Ive stored my belongings with Ustore it for 11 months and never had an issue or problem with them. The accessibility times were brilliant. And the staff were so so helpful. Donna was a dream to deal with as was Rachel. Thank you from the bottom of my heart these past months. 5 stars all round

December 10, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Jacqui,
We are so glad to hear you had such a good experience storing with us and we thank you so much for your kind words and 5 star review!
We wish you the best of luck going forward
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

A well managed facility

A well managed facility, clean, safe, and totally secure. Ease of access was great and an abundance of trollies for moving my furniture in and out. Customer service was excellent and always very responsive to questions and changing units.

December 10, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Kyra,

Thank you so much for the fantastic review! We're delighted to hear this.

We really appreciate you taking the time to share your experience!

Warm regards,
Shane
Branch Manager – U Store It Charlestown

Rated 5 out of 5 stars

Great service

Great service, Lauren made the moving in process super simple. Recommended

November 18, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Katherine,

Thank you for your lovely review.

It is great to hear that Lauren and the team were able to assist you with your new storage. And we look forward to continuing working with yourself !

Rated 5 out of 5 stars

Amazing staff

Amazing staff, great deals and super customer service especially Megan! She's an awesome ball of sunshine and knows her stuff!

December 2, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Kim,

Thank you for your lovely review !
We are delighted to hear that Megan and the team, made such a positive impact on your experience.

Rated 5 out of 5 stars

Highly Recommend, Good Service, Helpful Staff

Rented a storage unit for over 2 years at the Little Island branch. Never had any issues, place is well run and any interruptions to access due to technical complications were well notified and swiftly resolved.

Exceptionally friendly and helpful staff.

December 2, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Josh,
We are so glad to hear you had a positive experience with storing with us and thank you for the 5 star review!
All the best,
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

From start to finish the help and…

From start to finish the help and advice was perfect, really helped me having somewhere to store items until my move in date
Thanks guys highly recommend and price was pretty good too

December 1, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Niamh,

Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our team — Neill, Aisling, and I really appreciate your feedback. It’s wonderful to know you’d recommend us to family and friends. Thanks again for taking the time to share your experience! 😀

Warm regards,
Shane
Branch Manager – U Store It Charlestown

Rated 5 out of 5 stars

U Store Galway

Liam in the Galway store was incredibly helpful. Made the hard job of moving so much easier.

November 27, 2025
Unprompted review
U Store It logo

Reply from U Store It

H Deirdre,

Thank you for taking the time to leave us a 5 star review.
We really appreciate your feedback.

From all @ U Store It Galway

Rated 5 out of 5 stars

I used the Little Island branch in Cork…

I used the Little Island branch in Cork for about 6 months . The girls were terrific and so helpful and friendly . Everything was so well run and so secure . I would recommend this branch 100% .

November 27, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Thea,

Thank you so much for your kind words and 5 star review!
We are delighted to hear you were so happy with your experience storing with us.
We wish you all the best for the future!

Kind regards,
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

customer service was so efficient

customer service was so efficient, so kind and easy to deal with. The whole process was seamless

November 26, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Leila
Thank you very much for your kind review
We really appreciate your feedback & are delighted to hear you were happy with the service
Kind Regards
Siobhan, Una & Niamh @ U Store It Waterford!

Rated 5 out of 5 stars

Excellent facility

Excellent facility, and very helpful and friendly staff. Overall a very good experience.

November 2, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Mary
Thank you very much for your kind review
We really appreciate your feedback
Always a pleasure dealing with you
Thanks again for your custom and all the best in the future
Kind Regards
Siobhan, Una & Niamh @ U Store It Waterford!

Rated 5 out of 5 stars

Great

The service offered was exactly what we needed. The staff was always informing us and helping find a perfect size for our needs. The move in was facilitated with the truck service provided by them. We had access to the storage unit outside of office hours, including weekends. When we finally needed to move out, the process was quick and simple and we even got a refund for moving out a week before the month ended. I would definitely recommend it.

November 22, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Jose,

Thank you for taking the time to leave us such lovely feedback.

From all @ U Store It Galway

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