Usuals Reviews 

I’ve bought the brown jenna chairs. They are truly an eye candy. Lightweight and easy to sit. I really love them. Customer service helped me with all my questions. So definitely will buy from here again.

I am extremely happy with my purchase from Usuals. I bought a table, a sofa and chairs, and I am very satisfied with the quality. The furniture feels well-made, looks beautiful and has a stylish, high-quality finish. Everything fits perfectly into my interior.

The quality-price ratio is excellent, and the furniture is even more beautiful in person. I would definitely recommend Usuals to anyone looking for stylish furniture with great quality. I would happily shop here again!

Good quality, good price. Very happy with the results. I wish i could upload some pics of my new house.

I ordered four Kiara chairs from Usuals. First of all the shipping was delayed for more than two weeks. The customer service was very nice and kept me up to date regarding the status of my order. When the chairs arrived all of them had scratch marks (probably due to poor packaging, no cushioning inside the box) on the chair legs, loose threads on the cushions and poor quality feet. I messaged Usuals regarding these issues multiple times but they haven't answered. This is especially concerning since my earlier encounter with the customer service regarding the shipment was answered within a day. I am really disappointed in the shop.

Edit: After contacting them via Instagram, they still didn't react. So i left a comment asking to respond to my complaint. Their reaction was then to block my account on Instagram. Worst customer service that I have ever encounterd!!

I recommend to be carefull with this shop. They are very shady with their return policy and try to deduct extra cost for non-existing dammages. When you ask for proof of dammages, they change the story and call it "repacking fee", which they are, in europe, not allowed to charge.

The service was very friendly and smooth, you can immediately feel that they work with passion.

The chairs are beautiful and incredibly comfortable 😍 Even nicer than we expected and a perfect match for our interior. The quality is truly top-notch.

We are so happy with our purchase 😊
Definitely recommended! Thank you again 🤍

Very bad experience — I do NOT recommend buying from Usuals.

I bought 4 chairs from Usuals, and I received two with problems:

One chair arrived with a defective seat cushion — it was wrinkled, uneven, and deformed straight out of the box.

Another chair was missing a plastic foot cap on one leg, which can scratch the floor.

I contacted their customer service several times, expecting a replacement or a solution. Instead, they told me:

The defective chair is “not flawed” and just needs “time to adjust.”

If I want to return the chairs, I must pay for the return shipping myself (€15–20 per chair, around €60–80 in total).

They don’t have any chairs in stock to replace mine.

When I asked how long I should wait for the cushion to “recover,” they said “we don’t know.”

I asked, “What if I wait three months and it stays the same?” — they said, “Then it’s too late; your 30-day return period has passed.”

When I pressed for a guarantee or proper support, they hung up the call — extremely rude and unprofessional.

So, in short:

Bad quality control — two chairs arrived with issues.

No replacement option — even though the products are faulty.

Expensive returns — you pay for their mistakes.

Rude customer service — they hung up instead of helping.

I will never buy anything from Usuals again, and I strongly suggest avoiding them if you expect good quality, fair treatment, and respectful service.