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US Passport Connection Reviews 15

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TrustScore 2 out of 5

2.0

Travel Agency
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Company details

  1. Travel Agency

Written by the company

US Passport Connection is a family run company that provides rush service for applicants that need a US passport or travel visa fast. We are available to assist residents of all 50 States with their travel needs. We are not a government agency but are a registered passport expediting service sanctioned to hand-carry US passport application directly to the regional passport agency by the US Department of State to secure your U.S. passport quickly & in time for your trip. 3-4 business day processing available for New Passports, Passport Renewals, Second Valid Passports, Passports for Children, and Lost Stolen, or Damaged Passport Replacements. UPC processes visa & e-Visa applications for over 100 countries including Angola, Brazil, China, India, Nigeria, Peru, Russia, Saudi Arabia, & many other global destinations. Put over 20+ years of relations we have built with the various consulates & embassies to work for you. We also offer legalization, apostille, translation, & notarization services for legal documents to be used abroad. Live assistance available 7 days a week, 365 days a year.

Contact info

2.0

Poor

TrustScore 2 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

SCAMMED to apply and ended up delayed

Because they SCAMMED a top position in Google search I filled an expedited ESTA application. I would have been happy if the process worked, but this is the first time I ever had an ESTA application take more than 30min. I suspect the US gov put a suspicious flag on the application and sent it for manual review. AVOID this site at ALL COSTS. SHAME on Google for encouraging deceitful practices like this.

October 6, 2025
Unprompted review
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Reply from US Passport Connection

We apologize for your experience. However, this is not our company. 
Our company is US Passport Connection  and our website is https://uspassportconnection.com/.
We changed our company name, website domain, etc. years ago. 
We have made changes to reflect this, however, some things we have been unable to change on our account and Trustpilot refuses to assist with changing. 
The company that now has the usvisaconnection domain provides completely different services than we do and apparently has about as good of customer service as Trustpilot. 
No other platform gave us trouble changing all of our information; only Trustpilot. 
Trustpilot does not care about their customers and we highly advise businesses to steer clear and not waste your money with them.
Again, our apologies, but this is not our company.

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Rated 1 out of 5 stars

Scam

Complete scam, only cash grab, no message, no progress.

June 15, 2025
Unprompted review
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Reply from US Passport Connection

We apologize for your experience. However, this is not our company. 
Our company is US Passport Connection  and our website is https://uspassportconnection.com/.
We changed our company name, website domain, etc. years ago. 
We have made changes to reflect this, however, some things we have been unable to change on our account and Trustpilot refuses to assist with changing. 
The company that now has the usvisaconnection domain provides completely different services than we do and apparently has about as good of customer service as Trustpilot. 
No other platform gave us trouble changing all of our information; only Trustpilot. 
Trustpilot does not care about their customers and we highly advise businesses to steer clear and not waste your money with them.
Again, our apologies, but this is not our company.

Rated 1 out of 5 stars

SCAM, IDENTITY RISK - PLEASE USE OFFICIAL GOV SITE

Having lost 100USD for a 21USD application please be aware of what is happening with this company. They use google adwords to put an ad higher than the official govt website where you can do your own application for a fraction of the price. These guys will charge you to collect all the same details + more sensitive details they is needed and then re-enter into the government website on your behalf also charging for priority where no priority exists if you just went to the government website in my case ESTA visa. What is important is these guys have your IDENTITY DOCUMENTS and CREDIT CARD / BILLING DETAILS and they will lodge your application just like you can but you pay 3X the price and they have your identity. PLEASE PLEASE DO NOT USE THEIR SERVICE GO TO THE OFFICIAL .GOV website and lodge your own secure application, otherwise you will be cancelling your credit card, disputing the transaction, getting new identity documents and you still lost your identity documents to them

April 26, 2025
Unprompted review
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Reply from US Passport Connection

Hello,Mark. You wrote a review for a wrong company. We do not process ESTA visas at all. We would greatly appreciate if you remove this review and leave for the appropriate company. We are located in Texas and nothing to do with your experience. Here is our office number 3466069984

Rated 1 out of 5 stars

Bought the 3 hours express visa for the…

Bought the 3 hours express visa for the US, but this SCAM company stole my money and never delivered the visa!!!

March 25, 2025
Unprompted review
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Reply from US Passport Connection

Hello Lars. You left review for the wrong company. We do not process ESTA visas at all. Please post a the review for the correct company that processed ESTA. That is not us.

Rated 1 out of 5 stars

Beware

Beware, you DONT need to pay 89$ for ESTA, simply download the official ESTA app from the App Store or Google Play and you're good to go with a 21$ Fee only.

March 17, 2025
Unprompted review
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Reply from US Passport Connection

Good afternoon,
You have confused us with a company with similar name. We do not process ESTA at all. You can certainly reach out to us at 8329694315. We would appreciate if you remove this review and leave it for a company that actually processes your request. Thank you. Jerrall

We apologize for your experience. However, this is not our company. 
Our company is US Passport Connection  and our website is https://uspassportconnection.com/.
We changed our company name, website domain, etc. years ago. 
We have made changes to reflect this, however, some things we have been unable to change on our account and Trustpilot refuses to assist with changing. 
The company that now has the usvisaconnection domain provides completely different services than we do and apparently has about as good of customer service as Trustpilot. 
No other platform gave us trouble changing all of our information; only Trustpilot. 
Trustpilot does not care about their customers and we highly advise businesses to steer clear and not waste your money with them.
Again, our apologies, but this is not our company.

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Rated 1 out of 5 stars

SCAM

SCAM! Avoid--excessive fees for ESTA, charging 4-6x the actual government fee to cut and paste your info into a form. Also offer even more expensive options with the impression of expedited ESTA processing, which does not exist--it is simply not offered from the US government. It's a scam.
EDIT: reply by company is a lie (or Trustpilot subtitle with their website as usvisaconnection.com is incorrect). This site is run by govassist, a company that charges excessive fees and offers ESTAs--avoid

February 22, 2025
Unprompted review
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Reply from US Passport Connection

Hello, you left the review for the wrong company. We have a similar name, but we do not process ESTA visas at all. I would greatly appreciate it if you removed this review and left one for an appropriate business. You can visit our website at www.uspassportconnection.com and see for yourself that we do not process ESTA.

Rated 5 out of 5 stars

Thoguht this was the official esta…

Update: Dear usvisaconnection.com Team: sorry about that, I was trying to give a negative review for apply.usvisaconnection.com, but somehow clicked on the wrong link. I couldn't seem to be able to delete the complete post, but have deleted the previous remarks.

January 12, 2025
Unprompted review
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Reply from US Passport Connection

Update: Hello Tim,
Thank you so much for your understanding. Good luck with your visa.


Hello Tim,
You have confused our company with the one that handled your visa. We have a similar name. We are located in Texas and do not process ESTA at all. We would appreciate if you would remove this review. You can look us up on google or call our office at 8329694315. Thank you

Rated 1 out of 5 stars

I filled all my data for an USA visa

I filled all my data for an USA visa, but I've trying to talk to them for 3 days. All I get is an email automatic answer. I'm very disapointed

November 4, 2024
Unprompted review
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Reply from US Passport Connection

Good Afternoon.
To address your concerns:
We do not process visas to the United States and it doesn't offer that service on any of our sites.
Our email is not, nor has never been, set up for automated responses.
Additionally, we have no records of your name or requested service in our email or call logs.

This is a fake review.
To Trust Pilot; Please remove this review.
Thank you.

We apologize for your experience. However, this is not our company. 
Our company is US Passport Connection  and our website is https://uspassportconnection.com/.
We changed our company name, website domain, etc. years ago. 
We have made changes to reflect this, however, some things we have been unable to change on our account and Trustpilot refuses to assist with changing. 
The company that now has the usvisaconnection domain provides completely different services than we do and apparently has about as good of customer service as Trustpilot. 
No other platform gave us trouble changing all of our information; only Trustpilot. 
Trustpilot does not care about their customers and we highly advise businesses to steer clear and not waste your money with them.
Again, our apologies, but this is not our company.

Rated 5 out of 5 stars

E-visas for India

E-visas for India

I needed visas for myself and my father-in-law for a trip to India. Because I'd never used them before, I didn't know how the e-visa would go. Nara got them submitted and returned in 24 hours or maybe less! Nara was great to work with by phone and by email.

Thanks Nara!

Casey

July 4, 2019
Unprompted review
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Reply from US Passport Connection

Thank you, Casey! Have a safe trip to India
Nara

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Rated 5 out of 5 stars

Need a visa to Brazil in a hurry ( …

Need a visa to Brazil in a hurry ( three weeks) called several places but US Visa Connection was the only one who said they could help us with the time line we had. Sent off the paper work and documents need and without any problems had my visa in plenty of time. If I ever need another visa or know someone who does I would definitely use or recommend US Visa Connection

February 9, 2018
Unprompted review
Rated 5 out of 5 stars

I have found my new visa assistance …

I have found my new visa assistance service! I was in need of a Brazil visa in a hurry. I could not be without my passport for 3-6 weeks or able to travel to the Consulate as others in my company have done in the past. I contacted US Visa Connection and was told they could likely help in the tight window available. It took me a couple days longer than anticipated to gather and send the application packet yet they were still able to get my passport with a 10 year visa back to me in time for my flight. I highly recommend US Visa Connection to friends, family, and colleagues!

February 4, 2018
Unprompted review
Rated 5 out of 5 stars

Worked perfect when odds were against me

US Visa Connection helped me when I was in a rush to renew my passport for business trip that I believe many would consider unreasonably last minute. Not only were they kind and professional, they were quick to act and with their same day rush processing, I was more than able to catch my flight to Singapore. Will definitely use their services again in the future.

October 28, 2017
Unprompted review
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Reply from US Passport Connection

Thank you for taking the time to review us Jake. It was our pleasure to assist you.

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Rated 5 out of 5 stars

US Visa Connection has been my go to …

US Visa Connection has been my go to service for obtaining visas and authentication of documents well over 10 years. Jerrall and Nara are always helpful, professional and aware of the latest changes that save me time and money. I have never considered using another service.

October 23, 2017
Unprompted review
Rated 5 out of 5 stars

I Highly Recommend US Visa Connections

US Visa Connections was truly a life saver for me. I worked for a large corporation and was the lead in helping our team get to other countries to establish or support our business abroad. They saved me quite a few times in helping get the team where they needed to be, in a short period of time, with all the proper documentation they needed. I have used other services in the past, none match the quality of the customer service as US Visa Connections! Thank you...

October 20, 2017
Unprompted review

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