Worst customer service around. Not only did i purchase a product i also paid extra to habe it ship next day as they had that option. Unfortunately they never sent it u til thr following day making a... See more
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We have been a customer for years now. We have a reverse osmosis system and recently added a lime blaster and chlorine remover filter. We had an older filter housing for the lime blaster and they re... See more
Company replied
Packed extremely well. In multiple packages, seven to be exact. Made in mf ‘Merica!! Seriously, support your home and countrymen, implement your very own personal tariff and stop buying Chinese gar... See more
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Ordered replacement carbon bed media for my while home system. Arrived as described. Always easy to change out with provided filter. Media seems to have less fines this time - which is nice. Used f... See more
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Company details
About US Water Systems Inc
Written by the company
Since 2002, we have been focused on providing our customers with the best water possible. We promote Made in the USA Products and great American Craftsmanship. We can solve any water problem, whether it is for a home (residential) or a business (commercial).
At US Water Systems, we know water, and we know it well. Our sales department and tech support are staffed with a multitude of Certified and Master Water Specialists, as well as former installers. We carry a healthy skepticism about your water. We are here to deliver solutions, not sell systems.
There are many things that make US Water Systems different. We manufacture our systems in our own state-of-the-art facility in Indiana and sell direct to the end user (whether that be residential or commercial). We cut out all the middlemen and sell direct.
Bypassing all the middlemen gives you the highest quality products at a very competitive price and enables us to have the best technical support in the industry. In fact, it is legendary! We have over 300 years of combined technical expertise. We are not happy until you are… and that is where our experience comes in.
Our core approach is simple. There is nothing more rewarding than solving people's water problems. We make people's lives better by solving their water problems. To us, there is nothing better than knowing we put a smile on someone's face by solving their water problems.
We are family owned and operated. That eliminates the corporate, impersonal transaction. When you buy from US Water Systems, you become part of our family.
We have a fanatical attention to quality. There is no one in the industry who builds systems like we do. Quality always wins out, which is why our warranties are the best in the business.
We have legendary technical support. Many companies do not answer their phones after the sale, and some even try to send you to our technical support department. With US Water Systems, you get legendary support for life!
US Water Systems is the only company who puts their money where their mouth is. If our product fails to perform within the first year, we will either refund your money or add and/or replace your equipment.
We have highly trained and experienced water specialists. Led by “The Water Doctor”, who is a Master Water Specialist with over 50 years of experience, no other company has the wealth of experience that US Water Systems exhibits.
The highest quality products with cutting-edge technology sets us apart from our competitors. We are fixated on dependability and efficiency like no one else. At US Water Systems, good water starts here!
Contact info
9250 Bradford Rd. Suite 195, 46168, Plainfield, United States
- +18006088792
- customerservice@uswatersystems.com
- uswatersystems.com
4.1
Great
1K reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Not like riding a bike
I really only need to touch my RO system when I replace the filters (1X a year) and it always seems like I forget the tips/tricks to get everything back in-order and operational. It appears their website has been updated with more of the guidance topics and that helps this memory challenged customer! I have, in the past, contacted them directly with great success.
December 9, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Reply from US Water Systems Inc
Thank you so much for your business and your review. We look forward to serving you in the future.
Great products and fast service.
December 10, 2024
Reply from US Water Systems Inc
Thank you so much for your review and feedback. We appreciate your business and look forward to serving you in the future.
Reply from US Water Systems Inc
Thank you for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Placed an order for a test kit
Placed an order for a test kit, it was shipped out the next business day, received a tracking number and when it was delivered the LTL carrier actually rang the doorbell. We sent it back a week or two later, awaiting results.
December 9, 2024
Reply from US Water Systems Inc
Thank you for your awesome review and feedback. We really appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Reply from US Water Systems Inc
Thank you for your review and feedback. We are glad that the Youtube video was helpful. We appreciate your business and look forward to serving you in the future.
Michael Galbreath was excellent
Michael Galbreath was excellent. Very knowledgeable and helpful for my needs.
December 23, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. I will be sure to let Michael know how appreciative you are for his guidance. We really appreciate your business and look forward to serving you in the future.
I purchased the test and sent it back
I purchased the test and sent it back. It was received back on December 5 to the testing place. I still have not received any results and it is now December 22.
December 3, 2024
Reply from US Water Systems Inc
We apologize for the delay. I will have our water test associate look into this today and reach out to you. We appreciate your business and look forward to serving you in the future.
shipment time was multiple weeks
December 18, 2024
Reply from US Water Systems Inc
Awesome news! Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Reply from US Water Systems Inc
Great to hear! Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future. Thank you for choosing us.
Quality products + great service =…
Quality products + great service = satisfied customers.
I've bought several systems from US Water and been very happy with the outcome.
December 7, 2024
Reply from US Water Systems Inc
Thank you so much for your awesome review and feedback. We are so appreciative of your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Reply from US Water Systems Inc
Great to hear! Thank you for your kind review and feedback. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems!
Excellent price and very quick…
Excellent price and very quick delivery. The communication throughout was outstanding.
December 6, 2024
Reply from US Water Systems Inc
Wow, thank you so much for your kind review and feedback. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems!
The products seem to work well and took…
The products seem to work well and took care of all my water issues.
Chuck Norris approved for sure. 👌
December 6, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We really appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems!
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback we truly appreciate your business and look forward to serving you in the future.
Best Service Techs
My call was answered promptly. The service technician was knowledgeable and familiar with my equipment. My questions led to purchasing the correct parts. Order was processed and arrived without issue. Not my first time having a great experience with their service side.
December 5, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review. We have some really awesome employees that is for sure. We appreciate your business and look forward to serving you in the future.
Took several weeks to get all items ordered.
My order took 8 days to be shipped out and was delivered 3 days later. The Bodyguard whole house filter arrived missing the Micron Magna filter. I called and was told it would arrive in 2 days. On day 5 or so I called again and was told I'd receive an email in 30-60 minutes saying the filter was scheduled to ship. Several hours later I had to call again. It took 3 calls to finally get the item scheduled to ship.
December 4, 2024
Reply from US Water Systems Inc
We apologize for the delay and missing filter. Our ground delivery is between 4-9 business days to process. We appreciate your business and look forward to serving you in the future,
The Raptor system I use really kind of…
The Raptor system I use really kind of sucks. I’ve had several pumps replaced. It came with a 5300 and I’ve been able to find them on Amazon until recently. I try to keep a backup because it cost me thousands in the past waiting. Your site wasn’t helpful finding a replacement. I ordered I think 5800 and it was never sent. I called today about it and wanted a compatible unit. Customer service said they would have a tech let me know if it is and would change it if not. I received a message saying the 5800 shipped and the tech emailed I should be using the 8800 since that’s what the new ones come with. So now the wrong one is on its way and I don’t have a backup.
I’m very unhappy.
December 18, 2024
Reply from US Water Systems Inc
We are very sorry for your inconveniences. We would be more than happy to talk to you again. We appreciate your business and look forward to serving you in the future.
People that know their business.
Great Sales . Very experienced people with great knowledge. People that know what they are talking about.
December 18, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. I will make sure that Connor knows how appreciative you are for his guidance. We appreciate your business and look forward to serving you in the future.
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