Mary Guest, one of the Support group, did not give up on our queries. She diligently followed through on each email I received giving updates, results, etc on or before the dates she said she would... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had received some puzzling invoices from the electricity supplier we are contracted to. I contacted them for an explanation but they didn't seem able to give one. I asked Utility Aid, who we use t... See more
Company replied
Utility Aid has helped our church find really good quotes for our energy supplies. As a real plus they also check at no cost to us the invoices from suppliers and have recently managed to obtain a re... See more
Yu Energy, supplier to our church, had charged the incorrect rate of VAT since the beginning of the contract almost 2 years ago. Utility Aid Customer Service successfully achieved a credit note for 20... See more
Company replied
Company details
Written by the company
There’s nothing special about the energy we sell. In fact, it’s exactly the same energy as all our competitors provide. But there is something special about the way we do it. Where others complicate the process, we simplify it. Where others confuse customers with hidden terms, we’re an open book. And where others do all they can to make as much money from their customers as possible, we do all we can to make as little. Everything we do, we do it differently. Our customers are a privilege. One we’ll never take advantage of.
Contact info
4th Floor of The Hub, Navigation Wharf, Carre Street, , NG34 7TW, Sleaford, United Kingdom
- 08081788170
- Communications@utility-aid.co.uk
- utility-aid.co.uk
4.9
Excellent
353 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Utility Aid are excellent
Utility Aid are excellent. Their customer service is very very good. I dealt with the account manager (Fred) who has been excellent and very helpful, going above and beyond to help me.
January 20, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with Fred and our customer service team. We always strive to go above and beyond for our customers, and it’s great to know that Fred was able to support you in such a meaningful way. If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help!
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Utility Aid.
The staff at Utility Aid are second to none in their professionalism, willingness to help, efficiency, and a genuine wish to help their customers.
March 18, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your kind words and this wonderful 5-star review! We're thrilled to hear that our team was able to provide you with the level of professionalism, efficiency, and support that we strive for every day. Helping our customers is at the heart of what we do, and it means a lot to know that it made a positive impact for you. If you ever need assistance again, don't hesitate to reach out—we're always here to help!
You won't get the cheapest price through a broker like Utility Aid
We have been with Utility Aid for a few years and they were helpful in unscrambling the catastrophic administrative chaos of SSE - like the £19,000 electricity bill followed by threatening letters when SSE fitted a smart meter. However at contract renewal I simply filled in the simple online form of a utility provider who refuses to go through brokers (10 minutes work) and back came a quotation that was 10% below the best Utility Aid could find. Of course I switched to this provider and the process could not have been simpler. Shop around!
February 1, 2025
Unprompted review
Reply from Utility Aid
Dear Mike,
Thank you for your review, and we're really pleased we could assist you during the challenging situation with SSE, especially helping you navigate the £19,000 electricity bill. We understand that cost is always a key consideration, and we’re glad to see that you found a good deal when shopping around. However, we’d like to gently highlight that the support and guidance we provided during your time with us is what helped to resolve the complexities surrounding that bill and those initial threatening letters.
While it's great that you found a competitive rate, we want to make sure you're aware that such ongoing, personalised support and the experience of managing complicated issues like these are often things you may not receive when going directly to a provider. We’re always here to help with more than just price, but also with peace of mind and expert assistance whenever you need it.
If you ever need any help in the future or have any questions, we're always here for you. Thanks again for being with us, and we wish you all the best with your new provider!
Kind regards
Sasha Harvey
Head of Marketing and Communications
Always Great customer service from them…
Always Great customer service from them even if the issue isnt totally under their control as agents. Mary G has been committed to dealing with our queries and resolved the issue in a timely manner.
March 11, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for the 5-star review! We're thrilled to hear about your positive experience and appreciate your kind words. We'll be sure to pass along your feedback to Mary G and the team. Looking forward to serving you again!
Utility Aid support with energy supplier
Utility Aid helped solve several problems we were having with our energy supplier regarding correct invoicing and payments.
Ruth was particularly helpful with this complex problem and persevere to ensure it was solved fully
February 24, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic review! We're thrilled to hear that Utility Aid was able to help resolve the issues you were facing with your energy supplier. Ruth is indeed a star, and we're glad her dedication and perseverance made a difference in solving your invoicing and payment concerns. If you need any further assistance, don’t hesitate to reach out—we’re here to help!
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They take the stress out of a stressful situation
I can't recommend Utility Aid highly enough. As a broker service they truly went above and beyond to support us during a really difficult time with YU Energy. They made the whole process of finding a new supplier effortless, handled the account transfers smoothly, and even secured compensation for the unacceptable service we received from YU Energy. Huge thanks to Vicky Tromp for her incredible hard work and dedication in getting everything sorted.
February 1, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your wonderful review, Briony! We’re so pleased to hear that Utility Aid was able to make a stressful situation much easier for you. It’s great to know that Vicky’s hard work and dedication had such a positive impact. We’re always here to support our clients and make sure everything runs smoothly. If you need anything else in the future, don’t hesitate to reach out. Thanks again for your kind words and trust in us!
Corrie was really helpful
Corrie was really helpful, and got us a great deal for our Village Hall. Thank you!
March 6, 2025
Unprompted review
Reply from Utility Aid
Thank you for your kind review! We’re so glad to hear that Corrie was able to help and secure a great deal for your Village Hall. We truly appreciate your feedback and are here if you need any further assistance in the future!
The support and advice they have…
The support and advice they have provided to us by them has been excellent. I would like to make special mention to Tracey in taking forward an issue and more generally.
March 6, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic review, Andrew! We're delighted to hear that the support and advice you've received from us has been excellent. A special thanks for highlighting Tracey’s efforts in resolving the issue – we’re so glad she could make a difference. If you ever need any further assistance, don’t hesitate to reach out. We’re always here to help!
Village Hall support
I had great help and support from Scott from Utility Aid in guiding me through how the company could help our Village Hall in reviewing our current electricity billing and needs
February 23, 2025
Unprompted review
Reply from Utility Aid
Thank you for your wonderful review, David! We’re so pleased to hear that Scott was able to provide great help and support in reviewing your Village Hall’s electricity billing and needs. We’re always happy to assist and ensure our clients get the best possible solutions. If you need any further assistance, don’t hesitate to reach out!
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Rochdale Foodbank: Contract Renewal
We had continuing strong support from Kristian. He was patient [and persistent] in getting us to move forward with a new contract [from August 1st 2025] as the time is right to fix.
We had a number of questions, as it is 3 years since we last renewed. All were answered very quickly, clearly and positively bringing the contract to fruition in good time.
Thank you again for your support and guidance.
Best regards,
Steve
S. Field
Chair of Trustees
February 24, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your kind words, Steve! We’re thrilled to hear that Kristian was able to provide such strong support and guidance throughout the contract renewal process. It’s great to know that all of your questions were answered clearly and promptly, making the transition smooth and timely. We truly appreciate your trust in us, and we’re here if you need anything else moving forward.
Great service and support for more than 10 years
My charity has worked with Nathan Jones and the team at Utility Aid for more the 10 years. Great service, takes the angst out of chasing energy companies when there is a problem. Nathan is always willing to help.
February 24, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your wonderful review! We truly appreciate your long-term trust in Nathan and the team at Utility Aid over the past 10 years. It’s fantastic to hear that we’ve been able to take the stress out of dealing with energy companies and provide the support you need. Nathan is always happy to help, and we look forward to continuing to assist your charity for many more years to come!
Great first experience, thank you …..
It was so nice to deal with professional but friendly people. Really helpful and patient.
Thank you Alex Jennings for your help, very much appreciated.
February 13, 2025
Unprompted review
Reply from Utility Aid
Thank you so much for your fantastic review, Julie! We’re so glad to hear that your first experience with us was a positive one. It’s great to know that Alex’s professionalism, friendliness, and patience made a difference. We truly appreciate your kind words and are always here if you need any further assistance!
Helped us secure a very competitive electricity deal
Contact from Energy Consultant (Kaylea McKenna) and Account Manager (Fred Hughes) was professional and very helpful. They gave us great advice and enabled us to lock in a very competitive electricity contract.
February 17, 2025
Unprompted review
Reply from Utility Aid
Thank you for your wonderful review, Donna! We’re thrilled to hear that Kaylea and Fred were able to provide you with professional, helpful advice and helped secure a competitive electricity deal. We truly appreciate your feedback and are always here to assist if you need anything in the future!
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Somebody suggested I check out Utility…
Somebody suggested I check out Utility Aid for Gas and Electricity one year ( or more) fixed deals. I did but their ‘cheapest price’ for gas was a whopping 1.5p per unit more expensive than I managed to get it by phoning up the company directly ( roughly 6.8p compared to 5.3p with Crown Energy.
Obviously I signed up with Crown. It didn’t take long and that was a few months ago now. There’s no further bureaucracy too as you would expect. THEN I got a call from Utility Aid. I told them all of the above and the guy claimed that , for the extra 18%/ 1.5p per unit I receive excellent service and they will help me if or when a problem arises - I tried to get him to elaborate and suggested that there shouldnt be any problems and even if there were I was hardly going to pay hundreds of pounds more per annum to Utility Aid. He repeated his pitch but what else could he do ?
I would advise you avoid this company and spend a short while checking the market yourself and phoning the suppliers directly.
September 1, 2024
Unprompted review
Reply from Utility Aid
Thank you for your feedback. As this review appears to be from the same experience as your previous one, I assume you feel there is more to discuss regarding the situation. I’m genuinely disappointed that we did not meet your expectations, as we always aim to provide competitive pricing and excellent service.
If you'd like to discuss this further, please feel free to reach out to me directly at sharvey@utility-aid.co.uk. We value your input and would appreciate the opportunity to address any concerns you may have.
Utility Aid Bridges the Gap!
Ruth at Utility Aid helped to resolve an ongoing problem with SSE Energy Solutions. She was very patient with both parties. The time and frustrated effort that would have been needed in this situation by our organisation was saved by her intervention. We are very grateful for her help!
February 13, 2025
Unprompted review
Reply from Utility Aid
Good afternoon,
Thank you so much for your kind review! We’re thrilled to hear that Ruth was able to assist you in resolving your issue with SSE Energy Solutions and saved your organisation time and frustration. We truly appreciate your feedback and are grateful for the opportunity to help.
We noticed you rated us 4 stars, and we’d love to know if there’s anything we could have done differently to earn that extra star! Your thoughts are important to us as we’re always striving to improve and provide the best possible service.
Thanks again for your support, and we look forward to continuing to help you in the future!
Best regards,
Sasha Harvey
Head of Marketing and Communications
sharvey@utility-aid.co.uk
Green advice you can rely on.
Absolutely fantastic company to work with, they provided an Green Pack for a Charity I am working for and the report was so useful and easy to understand. We have seen alternatives by another company and it didn't come close to Utility Aid. I wouldn't hesitate to recommend Ruaire and team.
February 12, 2025
Unprompted review
Reply from Utility Aid
Hi Elizabeth,
Thank you so much for your fantastic 5-star review! 🌟 We’re absolutely thrilled to hear that the Green Pack we provided was so useful and easy to understand for the charity you’re working with. It’s wonderful to know that our service stood out compared to alternatives you explored.
We’re also grateful for your kind words about Ruaire and the team – we’re so proud to have him and the team on board to help our clients make a real difference in their sustainability efforts.
Thank you for recommending us, and we look forward to continuing to work with you in the future!
Best regards,
Sasha Harvey
Head of Marketing and Communications
Provide quotes from the market
Utility-Aid search the market to provide us with quotes when our current gas and electricity contracts are due to end.
February 3, 2025
Unprompted review
Reply from Utility Aid
Good afternoon,
Thank you for your review! We're glad to hear that Utility Aid has been able to help you by searching the market for quotes when your gas and electricity contracts are due to end. We always aim to make the process as smooth as possible.
We noticed you rated us 4 stars, and we’d love to know what we could do differently to earn that extra star! Any feedback or suggestions would be greatly appreciated as we continue to improve our service.
Thanks again for your trust, and we look forward to working with you again soon!
Best regards,
Sasha Harvey
Head of Marketing and Communications
sharvey@utility-aid.co.uk
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Essential
Utility Aid are an essential contact for finding a solution to any issues with suppliers. They are prompt, friendly and staff are always providing updates so you know what is happening.
February 7, 2025
Unprompted review
Reply from Utility Aid
Good afternoon,
Thank you so much for your wonderful 5-star review! 🌟 We're delighted to hear that you find Utility Aid an essential partner in resolving supplier issues. Our team works hard to ensure prompt and friendly service, and it’s great to know that our updates have kept you informed every step of the way.
We truly appreciate your trust in us and look forward to continuing to support you in the future!
Best regards
Sasha Harvey
Head of Marketing and Communications
Support at Utility Aid
Kinga at Utility Aid was extremely extremely efficient and professional n helping resolve a number of issues that my Charity had with our Energy Provider. She was able to establish that we were paying at a rate brokered by themselves and also the exact amount that we owed .
I would highly recommend this organisation and the service they provide.
December 1, 2024
Unprompted review
Reply from Utility Aid
Hi Gillian,
Thank you so much for your incredible 5-star review! 🌟 We're thrilled to hear that Kinga was able to efficiently and professionally resolve the issues your charity had with your energy provider. It's fantastic that we could help clarify your rates and outstanding balance – that’s exactly what we aim for!
Your recommendation means the world to us, and we’re so grateful for your trust in Utility Aid. If there’s anything else we can assist with in the future, please don’t hesitate to reach out.
Best regards,
Sasha Harvey
Head of Marketing and Communications
GREAT CUSTOMER SERVICE
I have been dealing with Utility Aid for around 2 years and I have always found them to provide me with a quick, efficient and friendly service. They have saved me a lot of time on the phone to Utility companies when I have any void properties. Thanks again!
February 6, 2025
Unprompted review
Reply from Utility Aid
Hi Linda,
Thank you so much for your fantastic 5-star review! 🌟 We’re so glad to hear that over the past two years, Utility Aid has been able to save you time and provide quick, efficient, and friendly service. It’s always a pleasure to help with your void properties and take the hassle out of dealing with utility companies.
We truly appreciate your continued trust in us, and we look forward to supporting you for many more years to come!
Thank you
Sasha Harvey
Head of Marketing and Communications
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