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Utility DiscountReviews 

2,357
•
TrustScore 4.5 out of 5

4.6

Price Comparison Site
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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service and the helpful, friendly, and professional demeanor of the staff, who are dedicated to finding the best deals and explaining details clearly. Many appreciate the ease of switching services and the competitive pricing, which often results in significant savings on energy bills. The overall service is frequently described as excellent, with people feeling well looked after and satisfied with the quick and efficient processes. However, some customers mentioned issues with receiving unwanted SIM cards or experiencing difficulties with other companies, which sometimes led to frustration and a feeling of being in circles. A few people also reported encountering rude staff or receiving conflicting information, leading to a poor service experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as helpful, friendly, and polite.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and professional... See more

Service

Consumers generally report positive experiences with the service, highlighting its efficiency and... See more

Price

Users describe positive interactions with price, with many reviewers highlighting that the company helps them... See more

User experience

Clients share positive opinions on user experience, frequently describing it as straightforward, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, every detail I wanted to know was explained to me! Very important I could speak to a human being and not by very slow text! Other companies rely on emails and text, slow and frustra... See more

Rated 5 out of 5 stars

These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's... See more

Rated 5 out of 5 stars

I had a positive call with Isla who explained all the fixed tariff payments to me. Isla was friendly but professional throughout the call. I was at ease speaking with Isla which helps (me) as the per... See more

Rated 5 out of 5 stars

Friendly staff who were very helpful & gave me lots of information & answered all my questions. Unfortunately I don’t think they spelt my first name correctly. It is Rosalind. Otherwise I was very s... See more

Company details

  1. Price Comparison Site

Written by the company

Reviews

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(2,357)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 3 out of 5 stars

My disabled partner had meant to call…

Amended as all is now sorted after speaking to Utility Warehouse. For future reference to Utility Discount please be more transparent and tell your agents to be clear during the first moments of the phone call of whom you are.

August 27, 2025
Unprompted review
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Rated 1 out of 5 stars

Utility discount have conned me into…

Utility discount have conned me into buying a package for gas electric and water with a “free SIM card”. I received a letter today to state that I will be getting only gas and electric and I am paying £13 for a sim that I don’t even need!! I called utility warehouse and found out they don’t even supply water. As a first time buyer trying to move into my new home. I am stressed out and completely disappointed and disgusted with this company of mis-selling their product just to get a sale. I would not recommend this company at all.

August 23, 2025
Unprompted review
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Rated 1 out of 5 stars

BEWARE

Sounded good called my original supplier they made me a better offer. So 3 days later I cancelled both power and phone. They still trying to make me pay for sim thrown away as instructed

August 1, 2025
Unprompted review
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