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Utility Discount Reviews 

2,358
•
TrustScore 4.5 out of 5

4.6

Price Comparison Site
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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, polite, and extremely helpful staff members who provide clear guidance, valuable information, and patient support during phone conversations. People deeply appreciate the completely straightforward switching process, excellent customer service, and the great energy prices that consistently help them save money on monthly utility bills. Some reviewers were not happy with unhelpful or rude advisors, missing supply quotes, and unexpected charges for unneeded items bundled into their new plans. Others also mentioned receiving confusing communication regarding their energy supply and discovering better offers available from competing providers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing advisors as helpful, polite, and very... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. While... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, friendly, and... See more

Price

Clients share positive opinions on price, highlighting excellent deals and dedicated service that helps lower... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These people are dedicated to finding the best possible deals for us, the bill payer. The harder they work the more money we save. And just because they find you a good deal - it doesn't mean that's... See more

Rated 5 out of 5 stars

Friendly staff who were very helpful & gave me lots of information & answered all my questions. Unfortunately I don’t think they spelt my first name correctly. It is Rosalind. Otherwise I was very s... See more

Rated 5 out of 5 stars

The customer service and price, I have had from Utility Warehouse has been excellent. I spoke with Isla who could not have been more helpful. The switch for my gas & electric was easy. Thank you I... See more

Rated 5 out of 5 stars

Your member os staff who felt with my enquiry Was excellent. Well manners new his roll And was verry polite excellent

Company details

  1. Price Comparison Site

Written by the company

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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(2,358)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Paul

The person l talked to Paul was very kind and has given me a very good price for Energy

July 16, 2025
Unprompted review
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Rated 5 out of 5 stars

OVO representative very knowledgeable…

OVO representative very knowledgeable and helpful in arranging for a cheaper tarrif and although very fast in explaining the SIM card she slowed right down to explain fully and listened when I explained I have a contract and do not require a SIM card. I am satisfied that I am now on a lower tariff for the next year

July 10, 2025
Unprompted review
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Rated 5 out of 5 stars

call with Isla was friendly and experienced…

I had a positive call with Isla who explained all the fixed tariff payments to me. Isla was friendly but professional throughout the call.
I was at ease speaking with Isla which helps (me) as the person to relax with the call handler understanding all aspects of electricity change over. Great call and I hope others have as great a call that I experienced 10/10

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Changing your energy provider

This company can save you hours of searching through the comparison sites to find the best deal on your gas and electricity. They literally do everything for you in a five minute phone call with no charge at all. What's not to like? I've used them for a few years now and you don't even have to remember when to change as they'll ring you. Thank you Utility Discount.

July 7, 2025
Unprompted review

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