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Rated 4 out of 5 stars

Item received in due time, as ordered, but performs below expectations, i.e. in wide pans does not cover the whole surface, instead it covers 50-60% of it.

Rated 1 out of 5 stars

I placed and order and it was simply canceled. I'm not really sure why you are even asking me for a review when I order something, you cancel the order, I ask you to reorder it, then you proceed to... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate web site with good descriptions of all of the unusual utensils....everyday gadgets and implements with an informed twist! Ordering was easy too and my order arrived well packaged a... See more

Rated 5 out of 5 stars

Gavin is the best person ever. He made sure that the package arrived in record time and did everything possible to help me. He was honest and extremely quick at responding to me. Haven’t tried the pro... See more

Company details

  1. Kitchen Supply Store
  2. Furniture Store

Information provided by various external sources

Exciting and Innovative range of British designed kitchen utensils and gadgets. Creating new and better ways to prepare food. Changing the way we cook.


Contact info

4.1

Great

TrustScore 4 out of 5

36 reviews

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Rated 1 out of 5 stars

I placed and order and it was simply…

I placed and order and it was simply canceled. I'm not really sure why you are even asking me for a review when I order something, you cancel the order, I ask you to reorder it, then you proceed to do nothing. What would you expect?

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P.S. Automatically canceling an order because the item is backordered or the color is not available is not appropriate. If there is a delay in shipping, you should notify the customer, not simply cancel the order and force them to reorder the item.

January 5, 2020
Unprompted review
üutensil logo

Reply from üutensil

As we explained at the time - we did not have stock of the colour you wanted, which is why your order was cancelled. We replied to your email offering to let you know when this colour was back in stock.

Rated 5 out of 5 stars

Very good experience

Very good experience. I had a question with regards to when the order would arrive US and a response was sent to me immediately. The package arrived just as I had expected. Nice work and thank you!

December 30, 2019
Unprompted review
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Rated 1 out of 5 stars

I have had no communication as to when…

I have had no communication as to when I will receive my purchase. This is the first time some my confirmation that I have heard from you. I have no idea when my Christmas will get here... note the date!!!!

December 24, 2019
Unprompted review
Rated 2 out of 5 stars

Not only my product have not arrived

Not only my product have not arrived, but when I tried to get a tracking number or know more about my delivery, the response I got was "no way to tell when the airmail deliver"

December 11, 2019
Unprompted review
üutensil logo

Reply from üutensil

As we explained previously, we ship out using Royal Mail Airmail to save costs, which are passed on. There is no tracking on this service, so we can't tell you when it will arrive. And as it has been less than 5 days since you ordered - and this is an international shipment from the UK to the Netherlands - we would not expect it to have arrived yet. Please don't hesitate to contact me directly if you would like further assistance in the future.

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Rated 5 out of 5 stars

Gavin is the best person ever

Gavin is the best person ever. He made sure that the package arrived in record time and did everything possible to help me. He was honest and extremely quick at responding to me. Haven’t tried the product out yet but I’m sure from the reviews that it will exceed my expectations!

October 30, 2019
Unprompted review
Rated 5 out of 5 stars

Innovate uutensils!

Easy to navigate web site with good descriptions of all of the unusual utensils....everyday gadgets and implements with an informed twist!
Ordering was easy too and my order arrived well packaged and in very good time, more quickly than I anticipated.
AND I am delighted with the couple of tools that I bought.

October 17, 2019
Unprompted review
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Rated 5 out of 5 stars

What innovative tools for the kitchen…

What innovative tools for the kitchen these pieces are, a very clever use of utensils that is practical and multi useful. These pieces allow my arthritic fingers to still be able to perform the requirements of preparing and cooking. I would recommend these products to all.

May 18, 2019
Unprompted review
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