They have sold their vehicle finance department to a company we can’t get hold of from the 30may 2026 .. anybody going through any trouble too?
Company replied
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See what reviewers are saying
I highly recommend these guys, absolutely amazing from start to end. Guided me through the whole process. Zuhaib was absolutely amazing and found exactly what I asked for. Make it so easy for me.... See more
Company replied
Over a year since I signed up and I have had no problems whatsoever. As long as you continue to make the agreed payments, everyone is happy. Prompt reminders before payment is due and I'm sure if som... See more
Company replied
Purchased my car with v12 finance about a year ago now. Not had any issues whatsoever and can’t fault them at all. They helped me to get a car that I otherwise wouldn’t have been able to afford. Makes... See more
Company replied
Company details
Written by the company
V12 Vehicle Finance, a trusted partner in your car-buying journey, offers finance to suit your needs. With a commitment to customer service, we help our customers fund their cars with confidence. Our expert team understands the importance of every purchase, ensuring a smooth and efficient financing process. From flexible terms to competitive rates, we strive to make car ownership easy and enjoyable. Join thousands of satisfied customers who have experienced the convenience and excellence of V12 Vehicle Finance.
Contact info
United Kingdom
- v12vf.co.uk
4.4
Excellent
789 reviews
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Reply from V12 Vehicle Finance
Hello Derek, thanks for your comment. We’re pleased to hear you’re happy with our service.
Many thanks, Emily
My experience was stress free and and…
My experience was stress free and and overwhelming great,
March 26, 2025
Reply from V12 Vehicle Finance
Hi Quarme, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks, Emily
Your not very helpful when thing go…
Your not very helpful when thing go wrong with the car
April 1, 2025
Reply from V12 Vehicle Finance
Hello Steven, thank you for your feedback; we’re sorry to hear V12 Vehicle Finance hasn’t met your expectations.
It looks like you will have received a Final Response Letter from us after the completion of our investigation into your complaint.
The Final Response Letter advises that you also have the right to raise this with the Financial Ombudsman Service (www.financial-ombudsman.org.uk).
I hope we’ve responded clearly to the concerns you raised and explained in more detail what happened.
Kind regards, Emily
Excellent 5*
March 26, 2025
Reply from V12 Vehicle Finance
Hi we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks Callum
Reply from V12 Vehicle Finance
Hi John, thank you for taking the time to let us know how we did. We hope you have a great day!
Many thanks Callum
Quick response got accepted right away
Quick response got accepted, and paperwork emailed very easy no fuss really happy with the service and at a good interest rate aswell and reasonable payments
March 24, 2025
Reply from V12 Vehicle Finance
Hi Neil, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing V12 Vehicle Finance.
Many thanks Callum
Staff were excellent (James)
March 23, 2025
Reply from V12 Vehicle Finance
Hi Nigel, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing V12 Vehicle Finance.
Many thanks Callum
Again I would not recommend this…
Again I would not recommend this company at all.
They have collected vehicle and say outstanding balance is over £15 grand , the car is worth 6 in space of year.
All the extra charges they put on
vehicle, customer service from start to finish was poor and they brought the car before i even seen it.
They never even give me the registration doc I had to pay extra.
I had mechanical failing with the car in short space of time of having the vehicle even the garage said this is rare even the dealer they said speak to finance company in these cases they usually quite reasonable and pay half or part of but no it took months for even to get a response which made me furious even more .
They ignored emails even when i said the speaker had gone on my phone they kept ringing wth , asked for email correspondance what a suprise they so were hapoy to obliged NOT.
No response from emails and were blamed on staff training and holiday for no response ????
No I'm sorry , you have been far from helpful from the very first day , if I'm having to pay then I want vehicle .
It's like if I had a loan , not going to pay the whole agreement off if I've not benefitted from having the whole amount of money ?
Yes I did question payments, why the extra cost when I disagreed felt pressured to signing because they knew I was desperate and just got flagged around which I'd why they made it difficult to hand vehicle back which I'm pretty sure I'm entitled to do but was denied this !!!
I'm sure I'm not the only one who wanted to hand vehicle back within days , were they helpful NO, Did I ask for them to collect vehicle YES , straight away YES did they hinder this process YES they certainly did.
March 24, 2025
Unprompted review
Reply from V12 Vehicle Finance
Hi Laurie, thanks for your review. I’m very sorry the service you received fell short of your expectations and led you to make a complaint, as we do work hard to provide the best experience possible for our customers.
From what you’ve written in your review, it looks like you will have received a Final Response Letter from us after the completion of our investigation into your complaint. I hope we’ve responded clearly to the concerns you raised and explained in more detail what happened.
The Final Response Letter advises that you also have the right to raise this with the Financial Ombudsman Service (www.financial-ombudsman.org.uk).
I apologise again that our service fell short of the standard we set for ourselves.
Many thanks Callum
This was an excellent stress free…
This was an excellent stress free experience. Staff were amazing and very helpful from the very start
March 28, 2025
Reply from V12 Vehicle Finance
Hi Mark, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing V12 Vehicle Finance.
Many thanks Callum
Reply from V12 Vehicle Finance
Hi David, thank you for this feedback. Reviews like this give us motivation and help us ensure we provide high-quality care.
Many thanks Callum
Reply from V12 Vehicle Finance
Hi Kitti, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks Callum
Had a wonderful experience
Had a wonderful experience, and everyone involved was very efficient
March 25, 2025
Reply from V12 Vehicle Finance
Hi Rosemary, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks Callum
Reply from V12 Vehicle Finance
Hi Richard, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing V12 Vehicle Finance.
Be real ..look at the intrest they…
Be real ..look at the intrest they charge ..bunch of thieves .like I was paying you £32000 for a £14000 car ..idiots
March 24, 2025
Unprompted review
Reply from V12 Vehicle Finance
Hello we have tried to contact for further information but we have been unable to get in touch, thanks for your review. We appreciate there may be other products in the market that offer different rates of interest. We hope we’re providing the opportunity for a customer to own a vehicle they may not otherwise have had, as well as providing the chance for a customer to improve their credit rating by maintaining a finance agreement with us.
Many thanks Callum
They was really great with dealing with…
They was really great with dealing with our questions
March 24, 2025
Reply from V12 Vehicle Finance
Hi Mandy, we are very happy we could provide you with a positive experience! Thank you for leaving this review.
Many thanks Callum
Reply from V12 Vehicle Finance
Hi Jasmine, thank you for this feedback. Reviews like this give us motivation and help us ensure we provide high-quality care.
Many thanks Callum
they were fantastic very helpful indeed…
they were fantastic very helpful indeed every step of the way couldn't fault them
March 16, 2025
Reply from V12 Vehicle Finance
Hi Joseph, thank you for taking the time to let us know how we did. We hope you have a great day!
Many thanks Callum
so simple and painless to deal with
so simple and painless to deal with. helpful and speedy decision.
March 21, 2025
Reply from V12 Vehicle Finance
Hi Derek, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks Callum
With V12 my process was easy and hassle…
With V12 my process was easy and hassle free it them a few days and my deal for a new car was concluded
March 21, 2025
Reply from V12 Vehicle Finance
Hi Sbusiso, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing V12 Vehicle Finance.
Many thanks Callum
Very quick transaction
Very quick transaction
Accepted late afternoon collected car next day
March 13, 2025
Reply from V12 Vehicle Finance
Hi Michael, we're glad you had such a wonderful experience with us! We hope you have a lovely day.
Many thanks Callum
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