Never received item but charged for it
Ordered a product, never received it, requested helped several times with zero response. Reported to my credit card as fraud.
June 30, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Order was placed and they charged my…
Order was placed and they charged my account. Never received the order, never responded to the several emails I sent. Then their website is shut down so it is impossible to process or request a return. Total scam
June 9, 2025
Unprompted review
Worst customer service, take your money then no other contact!
I placed an order on 13 July 2025, apart from the first email confirming my order I have received absolutely no correspondence from them. I have emailed numerous times, sent messages via their feedback form, not one response or acknowledgment. I explained this was a present for a child, still no response. This company has the worst customer service, no regard for their customers, they are scammers, do not purchase from this company, you will lose your money, spend a lot of time chasing but to no avail! Avoid at all costs. If I could give no stars I would but unfortunately was not able to.
July 13, 2025
Unprompted review
Ordered a month ago, still nothing
Ordered thread beach wrap on 20 June, via Shop app, but nothing has happened since. Contacted by email, and by their so called 'support' option but nothing. Shop app support is just a bit which tells me it hasnt shipped yet, DO NOT BUY, SCAMMERS
June 20, 2025
Unprompted review
Scam company, do not order from them!
I ordered an indoor security camera on the 4 June 2025 and it still hasn't been delivered. I was told to check for delivery updates by using the Shop app, but that does not work and nothing comes up when I search my order details etc. I've emailed the company a few times and received no response and it is almost as if they have gone ghost. So I have no product and no refund. DO NOT PURCHASE from them, it is a scam company!!!
June 4, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.