I would like to thank you for your great support when my flight was canceled. It was a stressful situation, but your team was always available, helpful, and quick to respond. You guided me clea... See more
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I asked them to cancel a reservation even if it was written that it was not possible to cancel or get any reimbursment. They told me they would check with the hotel and in less than 2 hours they answe... See more
I could not make the check in for a Volotea Flight that I had made through vadobay and I was worried because Volotea app could not find my reservation but fortunately Vadobay has resolved without del... See more
Company replied
They have been much more helpful than Ryanair in assisting me. I'm thinking if it would be better to always reserve a fly from than instead of dircetly from ryanair.
Company details
Written by the company
VadoBay è un servizio di travel booking specializzato in soluzioni per il business. Offriamo soluzioni di prenotazione hotel, voli e pacchetti vacanze tramite partnership con alcuni tra i più importanti brand del settore, italiani e internazionali. Tutte le prenotazioni effettuate sul nostro portale avvengono in tempo reale e con conferma immediata, garantendo una prenotazione veloce e in pochi click.
Contact info
Italy
- vadobay.com
Replied to 25% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent support
I would like to thank you for your great support when my flight was canceled.
It was a stressful situation, but your team was always available, helpful, and quick to respond. You guided me clearly and helped find a solution without delay, which made everything much easier.
I really appreciate your kindness and professionalism. Thank you again for being so reliable and supportive.
I highly recommend your services.
Very fast and qualified Service Center
Very fast and qualified Service Center
It has been a pleasure ask them support
Thanks
Excellent client support
They have been really helpful
They have been much more helpful than Ryanair in assisting me. I'm thinking if it would be better to always reserve a fly from than instead of dircetly from ryanair.
Fast
Fast, efficient and clear service/replies. I was very well surprised.
100% reimbursment
I asked them to cancel a reservation even if it was written that it was not possible to cancel or get any reimbursment. They told me they would check with the hotel and in less than 2 hours they answered me back telling that it would be cancelled with no costs. Amazing, really difficult to find this kind of thing nowadays.
Very Fast and Cooperative in booking…
Very Fast and Cooperative in booking and rescheduling also under Urgency. Very quick time to response via mail and telephone. Thanks. Dario
Excellent experience with customer service
I had a problem booking my flight tickets, once contacted the agency customer care has quickly resolved the issue, with a polite and kind approach.
Great support and wonderful platform!
vadobay is a wonderful platform, very easy to use, and the support via email is wonderful!!! I has some small technical probelms and they were supporting me very quickly and in a professional way.
Tks a lot!
Short reply and professional attitude
Welfare purchases
i often buy flights & hotels via vadoBay with the welfare my company provides. Excellent support service, greatly appreciated and fast
Very fast in solving any problem
Very fast in solving any problem, competent and efficient. Most recommendable.
Check in Volotea
I could not make the check in for a Volotea Flight that I had made through vadobay and I was worried because Volotea app could not find my reservation but fortunately Vadobay has resolved without delay.
Great kindness and competence.

Reply from VadoBay
Congrats to all Vadobay team for the…
Congrats to all Vadobay team for the kindness in helping the customer, finding the right solution with a transparent information: simply beautiful!
This is an excellent approach to clients and a very good example on how treat well the customer in a troubling situation with cancelled flights.
Excellent customer care
Excellent customer care, my support requests have always been satisfied quickly and successfully.
Experience with VadoBay
My experience is positive because the facilities available are comfortable and my requests for support have always been satisfied quickly and positively.
Great experiance!!
Great experiance!!
Thank you for your kind support!!
Efficient service!
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