Vagabond Shoemakers Reviews 

Emma was delightful and helpful in the chat while giving me options on boots. I love that I can get a prompt response to Canada! Returns were a breeze. High quality, beautiful boots. Can’t wait to add more styles to my rotation.

Terrible company - avoid! I wish I had read the other reviews before I gave them my money, clearly I am not the only one.

My boots never turned up and I was told they were taken to a random shop for me to collect. I couldn't get to that venue so ask the company to return them. Two months later I am still waiting for a refund. Customer service is very poor and I've been trying to contact them via Chat function - but it keeps saying it is busy. I think I will need to get my money back via my credit card company but I would warn anyone against ordering from this company.

Emma from the customer service has been very friendly and helpful :) issue was solved very quickly!

Haven't ordered anything yet, but their customer service is amazing!

Emma on the customer service live chat was super helpful and very fast responses thank you!

Even spoke Swedish when asked. Very friendly, knowledgeable, and professional. Clearly top quality staff.

Helpful, fast customer service and excellent quality shoes

My experience was grant. I got the answers I was looking for in short period of time. The responses were clear and into the point.

Very friendly staff—super accommodating and responsive. Most importantly, the product quality is amazing.

Awful customer service.
I bought a pair of Blanca boots for £145. At first they seemed great but the first day I worn them outside, they were EXTREMELY painful. After 30 minutes walking the pain on my toe nails was unbearable. I contacted them and their response was that there’s nothing they could do and that leather shoes can be painful at first, for which I replied back saying that the problem was not the leather because they’re suede and quite soft, but the plastic reinforcement they have in the toe box to keep the shape.
I’ve sent them to different shoe repair shops and everyone says they can’t do anything about it.
Now I have a pair of boots I can’t use and £145 less on my bank account. This should be unacceptable for a ‘high-quality’ shoe brand.
Not to mention that I wanted to leave a review on their website but of course it hasn’t been approved as they only approve the good ones.

I really love Vagabond Shoes. I own multiple pairs of their shoes, boots and sandals. I highly recommand. Plus, the customer care is really great, super fast through chat, effective and kind, special thanks to Emma!

I bought shoes from them about 1 month ago. I wore them twice, and they leather was already damaged. I contacted them using the chatbot. The conversation was very efficient, they needed just the order number and a picture of the faulty shoes. Due to the fact the shoes were discontinued they offered me a refund without any further information. I also did not have to return the shoes. Amazing service! I would buy shoes from them every day.

The boots were lovely but sadly didn’t suit me so I decided to return. Had an issue with the return online but Alicia on the end of the online chat arranged the pick up for me, and on the same day - first class customer service!

I made a mistake with the model and placed the wrong order. In just 10 minutes, my issue was resolved via customer support chat, and the model of shoes I needed is on its way to me. Many thanks, it's very convenient and even works on Sundays.

I bought my boots (Order number P74968189T, placed on November 12, 2025). I checked the measurements on the website, double-checked the centimeters, measured my foot, and even so, the boots were extremely small. That part is fine, mistakes happen. The real problem began when I tried to return them.

They use a terrible delivery company, and I have been trying for weeks to schedule a pick-up. The website of their partner company, FedEx, does not work properly, the scheduling cannot be completed, and it keeps saying there is no availability for my area.

I contacted Vagabond’s support. After that, FedEx began calling me and scheduled three pick-ups, and they did not show up for any of them. Then they simply stopped calling or making any contact. Yesterday, on December 11, 2025, they suddenly showed up at my house without any prior notice, and since I was not home, they only left a note saying the attempt failed because I was not there.

Today is December 12, 2025, and I am still contacting Vagabond trying to return my purchase, and nothing has been resolved. They even told me to deal with FedEx directly, even though I had already tried several times without success. I also asked if I could return the product using another shipping company, but they said they would not guarantee anything if I chose another carrier.

I will never buy from Vagabond again, and I will avoid FedEx as well. My advice is: do not buy from them. A terrible and completely unnecessary experience.

The customer service team is very helpful and take action very fast.

Shoe quality is also great and comfortable.

I was confused about how to return a pair of boots, so I contacted customer service. Emma kindly took care of everything, scheduling the pickup and making the whole process effortless.

Super helpful, friendly and fast

I ordered boots from Vagabond that lasted less than a year before already breaking. Even though they look good, the quality is not what I'd expect for the price.

Since I had some trust left for the brand, I ordered the Alina boots a month ago. They lasted me for about a week before the heels started to wear off already. I was truly surprised by it.

I don't recommend ordering from Vagabond, especially if you're looking for something long-lasting.