So I’ve moved from Fresha to Vagaro, Liam has been extremely helpful with the move and has pretty much held mine and my teams had all the way through. Estera built our website (which is included) and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently moved over to Vagaro from Fresha and worked with Estera on my new website. The switchover was quick and seamless and the whole process felt incredibly well managed from start to finish. E... See more
Company replied
I've just moved from Fresha due to constant hidden pricing and waiting weeks for response to emails. With Carl at Vagaro I get a WhatsApp response within the hour, day or night. The customer service i... See more
Company replied
I have been using Vagaro for my salon booking software for the last year and been very happy with it. I have just used the mysite website service to update my website. Estera was my web designer and... See more
Company replied
Company details
About Vagaro
Written by the company
Powerful tools to fuel your dreams and grow your business
Join thousands of salon, spa, and fitness businesses saving time with Vagaro's all-in-one platform. From online booking to business management, we help you scale and grow seamlessly!
Get paid instantly and securely
Enjoy transparent, low credit card processing with no hidden fees. Choose from flexible options like Tap to Pay on mobile or the sleek PayPro Mini. Vagaro’s POS system ensures quick and seamless checkouts on any device.
Optimize your time and streamline operations
Whether you run a single storefront or multiple locations, Vagaro simplifies managing employees , tracking sales, and providing advanced reporting—making your life easier every step of the way!
See what our business owners have to say
“It’s a full business solution. It does everything at a glance. All of our appointments, all of our sales, all the inventory– it’s all there.”
Kati Donati
Owner, Primp Skin Studio
Santa Rosa, CA
Simplify your business operations today
Set up your account in minutes and join over 87,000+ businesses already growing with Vagaro!
Contact info
United States
- 9257180971
- vagaro.com
3.5
Average
726 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam company
Scam company.
I tried to cancel a subscription but they kept charging me. When I went back to cancel again they try to force you to agree to a cancellation policy and won't let me cancel unless I agree. I have written in, communicated through chat, and spoken with a customer representative.
I have the right to cancel a subscription at any point I want and I do not have to sign any cancellation agreement that includes me continuing to pay if I do not want to.
July 14, 2026
Unprompted review
Reply from Vagaro
Thank you for sharing your feedback, and we apologize for the delayed response. We recently encountered an issue that prevented us from accessing and responding to some reviews in a timely manner.
We understand your concerns regarding the cancellation process. As outlined in our cancellation policy, Account Owners are responsible for cancelling their Vagaro subscription. The policy also states that cancellation requests must be completed by the Account Owner through the appropriate cancellation process, and subscription charges will continue until the cancellation is successfully completed.
If you need assistance with cancelling your subscription, our Support team is available to walk you through the process and help answer any questions you may have. Please reach out to support@vagaro.com or call 925-464-1932 Ext. 2.
Great service!
The process of joining from the start has been amazing. Very efficient, professional, quick and they even took their time to design me a new logo, which I love. I had lots of help from Liam and Estera both were very good in explaining the process, from the design of my website, to the booking system then to onboarding. They have both took the time to make sure every detail was exactly as I expected. Would highly recommend
July 14, 2026
Unprompted review
Reply from Vagaro
Thank you for your wonderful review! We're thrilled to hear about your positive experience with the onboarding process and the support you received from Liam and Estera. We appreciate your recommendation and look forward to continuing to support your business!
Paid in full no appt
Took entire payment instead of deposit, no booking happened. Called Vagaro said contact businesss who hasn't contacted me yet for an appt in 2 days. Money out of bank account. Ugh now have to go through the credit card company to get $ back. Never again.
July 11, 2026
Unprompted review
Reply from Vagaro
Thank you for sharing your feedback, and we apologize for the delayed response. We recently encountered an issue that prevented us from accessing and responding to some reviews in a timely manner.
We understand how concerning this situation can be. Vagaro does not have the authority to dictate how a business structures its fees, refunds, cancellation policies, or service pricing, as those decisions are made solely by the business owner. In this case, the business is the party that has the ability to review your transaction and process a refund if appropriate.
If you have any additional questions or concerns about Vagaro's policies, please reach out to our team at support@vagaro.com or call 925-464-1932 Ext. 2. We'd be happy to assist.
Excellent customer service from Carl…
Excellent customer service from Carl from the very beginning! He’s been so patient with me and made sure I’m happy every step of the way. Definitely made the whole experience easy and pleasant - thank you!
July 9, 2026
Unprompted review
Reply from Vagaro
Thank you for your wonderful review, and we apologize for the delayed response. We recently encountered an issue that prevented us from accessing and responding to some reviews in a timely manner.
We're thrilled to hear Carl made your experience easy and pleasant. We'll be sure to share your kind words with him. Thank you for choosing Vagaro!
I’ve been using Vagaro for 2 years now
I’ve been using Vagaro for 2 years now, and I can confidently say it’s the worst booking platform I have ever encountered. The only reason I'm still using it is because it happens to be the most popular option in Canada (for now).
Aside from the endless bugs that look like they belong in software from the early 2000s, their recent updates are a complete disaster for business. They recently launched the 'Vera Fill My Book' feature. I read the documentation carefully, and there was absolutely no mention that it would force clients to make a mandatory prepayment just to book. Because of this hidden requirement, I sat for 4 days straight without a single reservation during peak season! Finally, a loyal client messaged me asking 'what is this?' because the system blocked them.
I immediately went in to turn the feature off, and the system redirected me to an activation page. I checked the next day, and to my horror, it was STILL active. Vagaro is complete garbage that creates massive roadblocks and destroys your revenue instead of streamlining operations, which is the entire point of CRM software. Avoid it if you can.
July 9, 2026
Unprompted review
Reply from Vagaro
Thank you for sharing your feedback, and we apologize for the delayed response. We recently encountered an issue that prevented us from accessing and responding to some reviews in a timely manner.
We understand how frustrating this experience must have been. The requirements for bookings made through Fill My Books are outlined in our Customer Participation Agreement.
Regarding the activation page - when making changes to your Fill My Books settings - be sure to select Save button before leaving the page so your updates are applied.
If what you're seeing doesn't match your account configuration or expectations, we'd like to take a closer look.
Please contact our team at support@vagaro.com or call 925-464-1932 Ext. 2 so we can review your account and assist further.
Forced into opening an account so that I can unsubscribe
Out of the blue I received an email from this company saying that as I have used them before they were contacting me with last minute deals.
Well for a start I have never heard of them let alone used them. Then when I try to unsubscribe I can’t without logging into my account which I do not have!!! So no doubt I am stuck with being inundated with their useless emails.
What sort of a company forces people to open an account in this way, not a trustworthy one in my opinion.
July 9, 2026
Unprompted review
Reply from Vagaro
Thank you for sharing your feedback, and we apologize for the delayed response. We recently encountered an issue that prevented us from accessing and responding to some reviews in a timely manner.
We understand your concerns regarding the unexpected emails. After multiple attempts to reach you to help resolve the matter, your Vagaro account has since been closed. If you have any additional questions or concerns, please reach out to our Support team at support@vagaro.com or call 020 3876 9856 Ext. 2. We'd be happy to assist.
The Amazing team
I wush i had found them earlier it would of saved me alot of time money and eneryg. They took care of everything soo efficient and so quick. They are litterally the best. 5 stars definately
July 3, 2026
Unprompted review
Reply from Vagaro
Thank you so much for your amazing review! We’re thrilled to hear that our team was able to make the process smooth and efficient while helping save you time and energy. We truly appreciate your kind words and are grateful to support your business. Thanks for being part of Vagaro!
useless software and worst service
useless software and worst service. not to mention binding in contract and making clients pay for a year for not using the software. pathetic.
July 2, 2026
Unprompted review
Reply from Vagaro
Thank you for sharing your feedback. We understand that choosing the right software for your business is an important decision, and we’d appreciate the opportunity to better understand your experience. For transparency, our Terms of Service outline that certain subscriptions or services may require a commitment to a specific subscription term, which customers agree to when signing up. We’re happy to review any questions or concerns regarding your account details. Please reach out to our team at support@vagaro.com or 925-464-1932 Ext. 2, and we’ll be glad to assist.
Empty promises and tech that doesn't work...
I have been with Vagaro since April 2022 and there have been bumps and bruises along the way that I have been able to work through and overlook. Since Oct 2025 however, there has been a major issue that has been affecting my business that remains unresolved and basically ignored.
I run a dance fitness company that offers 2 classes per week. In October, we saw a sudden drop in registration of our mid week class. It was only after speaking with students and confirming with multiple people on various mobile phones, including those that had never installed it, that the class was not showing up.
Reaching out to support, they insisted they could not duplicate it, and until I had the opportunity to have them see it on my phone in real time, I was not believed. I was also able to duplicate this issue on the website.
According to support leadership, the programmers confirmed that the code was working as intended and that the next class would be suggested to the student. Apparently the programmers are allowed to choose when people want to exercise as this is how students can book.
Thursday to Monday = Only Monday classes
Tuesday & Wednesday = Only Wednesday classes
Despite multiple emails in an open ticket with assurances that my concerns were being forwarded to the programming team and my request to be contacted by someone in the Accounts team, I am once again contacting them for yet another flaw.
On a day someone should be able to book Monday June 29th, the website and app shows the next class as Wed July 8th. Two classes are not accessible for anyone to book.
I pay full price for an app and the website so my students can book classes. I asked for someone to talk to me about the lack of value for what I am paying for in fair compensation.
Now I am here, writing a review on Trustpilot to warn anyone in fitness not to choose this platform. In fact, I encourage everyone to read the 1 star reviews that talk about the issues with the app which is part of the subscription that we pay for.
One last thing. I'm a tech by trade so I did my homework long before I reached out to them. I think they forgot that I was the one that reached out to them a month after I signed up when they were ignoring a sophisticated phishing email campaign trying to gather our login credentials at a newly registered domain. I worked directly with them and 2FA was immediately implemented. Maybe that was a forewarning I should never have overlooked.
June 23, 2026
Unprompted review
Reply from Vagaro
Thank you for sharing your feedback, and we apologize for the delayed response. We recently encountered an issue that prevented us from accessing and responding to some reviews in a timely manner.
We understand how important it is for your students to easily find and book your classes, and we recognize the frustration that can come with troubleshooting a concern that impacts your business. We appreciate the time you took to provide details, screenshots, and examples while working with our Support team.
Your concerns were reviewed by multiple members of our team, including leadership, and our teams completed additional testing and investigation into your class visibility and booking experience. We also provided recommendations based on our findings and shared your feedback with our internal teams for further review.
We appreciate your patience throughout this process and would welcome the opportunity to continue assisting if you have any additional questions or need further support. Please reach out to us at support@vagaro.com or call 925-464-1932 Ext. 2.
Thank you for being a valued Vagaro customer and for sharing your feedback.
Brilliant service from Carl
Carl has been amazing with helping me set up my online booking system! He has helped me from the first call all the way through. Has never just left me after the first phone call and said get on with it, he’s always been a message away and been happy to answer all my questions. I’m good with tech but not that good! He has shown me everything I’m able to do with my online booking and my marketing. Also helped me with how I can get my Instagram to business to create a book now button! I honestly cannot thank Carl or recommend him enough! Such an asset to the Vagaro team! Thank you so much Carl
June 19, 2026
Unprompted review
Reply from Vagaro
Thanks so much for this amazing review, Jamie-Leigh! We're thrilled to hear about your experience with one of our team members. Providing the right tools and knowledge to help you with setting up online booking efficiently is what we always strive for. Happy to have you with us!
Very helpful and very good in what he…
Very helpful and very good in what he does explained everything to make the change over run smoothly thankyou Liam 😌
June 23, 2026
Unprompted review
Reply from Vagaro
Thanks so much for sharing your experience, Angela. We're glad to hear that you had a great experience with a member of our team. Happy to have you!
So I’ve moved from Fresha to Vagaro
So I’ve moved from Fresha to Vagaro, Liam has been extremely helpful with the move and has pretty much held mine and my teams had all the way through. Estera built our website (which is included) and omg she’s nailed the brief!
My only negative feedback about the move would be I don’t find the system as compatible with mobile phones as Fresha was, it’s also slower and not as smooth to use but we’re getting used to it
June 11, 2026
Unprompted review
Reply from Vagaro
First of all, welcome to Vagaro! We're so glad to hear Liam has been extremely helpful throughout your transition and that Estera delivered a website that truly matched your vision.
We also appreciate your honest feedback regarding mobile experience and system speed. Your comments have been shared with our team as we continue improving performance and usability across devices.
We’re happy to hear you and your team are getting more comfortable with the system, and we’re here if you need anything along the way. Happy booking!
Absolutely brilliant customer service…
Absolutely brilliant customer service on boarding Help with every single aspect of the booking system also weekly calls enabling you to understand how to work it
Vegaro really puts their heart into their customers and offers you calls and a WhatsApp space to speak to your advisor 11 out of 10 I give them five stars and more
June 11, 2026
Unprompted review
Reply from Vagaro
Thank you so much for this wonderful feedback! We're thrilled to hear that your onboarding experience and ongoing support have been so helpful, and that the guidance through calls and communication has made learning the system easier for you. Our goal is always to make sure you feel supported at every step while using Vagaro to grow and manage your business. Thanks again for your review and happy booking!
Vagaro system loophole and flaw
Vagaro system allowed my hair studio to cancel me the day of my appointment, then they immediately marked me as a no show, then when I tried to write a review it on Vagaro it said I couldn't because I was never their customer because they marked me as a NO SHOW knowing I was going to put my bad review! No wonder they have 5 stars on stupid Vagaro and don't list themselves on google. Vagaro lets them get away with this!!!
June 9, 2026
Unprompted review
Reply from Vagaro
Thank you for taking the time to share your experience with us. We understand how frustrating a situation like this can be, and we appreciate you bringing your concerns to our attention.
Vagaro provides businesses with tools to manage appointments, including the ability to update appointment statuses such as canceled, completed, or no-show. However, decisions regarding fees, cancellation policies, appointment management practices, and service pricing are made solely by the business owner. Vagaro does not have the authority to dictate how a business chooses to operate or enforce its policies.
Reviews on Vagaro are tied to appointment history and eligibility requirements within the platform. If you believe your appointment was incorrectly marked or that your review should have been eligible for submission, we'd welcome the opportunity to investigate further.
Please contact our team at support@vagaro.com or 925-464-1932 so we can review the account activity and better understand what occurred. We value transparent feedback from both customers and businesses and are committed to ensuring concerns like yours are properly reviewed.
loving Vagaro !
As a business owner perspective, there is so much support for the business side! just to mention a few, how to set up or any issues- it's a fast response and finding solutions. I love all the features it really helps customers find your business and how customized you can really make it when it comes to your booking menu and love the daily deals they give you so many options. Customers love it too! I get feedback, they always say how easy it is to book. It's been a great experience so far!
June 3, 2026
Reply from Vagaro
Thanks so much for sharing your experience with us. Providing support with quick response times and features that help clients find you is part exactly what we strive for. We're glad your clients are enjoying Vagaro too. Happy booking!
I was scammed by vagaro
I was told that my first trial month will be free. There was no one to assist me how to start the process. I was just checking and entered my credit card details and clicked on free where it was mentioned. I never received any email regarding my boarding. I checked my credit card details then I came to know that I was charged unnecessarily. I raised a question and I was given assurance that there was a glitch from vagaro's end and money will be refunded. I didn't receive the accessory also. I was not getting any replies from vagaro regarding my refund. I then uninstalled the app and exit from account then again $140 was deducted. It seems that I have been scammed. I never used the app and I was scammed for $210. This is ridiculous. I have been scammed by vagaro.
May 31, 2026
Unprompted review
Reply from Vagaro
Hi Hema, thank you so much for sharing your experience. We understand how these charges and uncertainty around your account status can seem concerning, and we would be more than happy to provide clarification around this.
Our team has been reviewing your case since it was first reported, and a refund request was submitted for management review shortly after your initial contact. Updates and expected timelines have been provided through your open support ticket, and the review is still in progress.
Regarding the trial, our records show that the card reader offer was accepted during signup. As outlined in the enrollment terms, redeeming the card reader activates the account and ends the trial period. The promotional monthly rate referenced is a base subscription price and may vary depending on the number of calendars or services selected on the account.
We recognize that this has not been the experience you expected when getting started, and we appreciate your patience while the review is completed. Our team will continue to provide updates directly through your existing support case as soon as additional information becomes available.
Thank you again for sharing your review with us.
Owen has been incredibly helpful…
Owen has been incredibly helpful throughout the whole setup process. He was always patient, professional, and very quick to respond whenever I had questions — even through WhatsApp. Communication was always easy and friendly, and he made the entire experience much less stressful. I truly appreciate all his help and support and would highly recommend Owen and the Vagaro UK team! 😊
May 28, 2026
Unprompted review
I had previously been very happy with…
I had previously been very happy with Vagaro, but since the recent system updates around April 2026, we have experienced continuous issues that are seriously affecting our business operations.
Problems include missing or incorrect paid amounts, paid packages not showing properly, IOUs/payment records failing to generate, reports not matching actual payments, and frequent system glitches.
I have spent hours with customer support every few days over the last two months, yet the issues continue without a permanent resolution. Very disappointing for a business platform that we rely on daily.
May 26, 2026
Unprompted review
Reply from Vagaro
Thank you for taking the time to share this feedback. We understand how impactful issues related to payments, packages, reporting, and account records can be when you rely on the platform every day to run your business.
We appreciate you continuing to work with our Support team while these concerns are being reviewed. The issues you’ve reported have been documented and shared with the appropriate teams for investigation, and we understand how frustrating it is when a permanent resolution is not immediate.
Your experience and feedback are important to us, and our team will continue working toward improvements and follow-up regarding the concerns raised on your account.
Horrid system and horrid customer…
Horrid system and horrid customer service. Our vagaro has begun changing our clients appointment times and dates on its own, yet technical team says they can’t figure out why or know what’s happening. The system doesn’t follow our reminder rules and sends the out 20 minutes prior to the visit rather than two weeks and 48 hours. The tablet they created glitches non stop and the reports and inventory never match the app on any other device. Our password to get into our system changes on its own and they can’t seem to make it stop. The system literally sucks so bad and they keep coming out with new features instead of fixing these problems that legit make it impossible to use. We have had whole days of clients recently where none of there times were accurate because vagaro moved them by 45Min to over an hour. So our entire staff was screwed all day.
May 20, 2026
Unprompted review
Reply from Vagaro
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to experience issues that impact your daily schedule and client experience, especially during a busy workday.
After reviewing your account, we can confirm that our team previously identified the reason the forms were being sent multiple times and had also reached out to see if any additional assistance was needed. For the other concerns mentioned, we encourage you to reconnect with our Support team so we can continue looking into them alongside you and help ensure everything is functioning as expected. Our team is happy to assist further and work with you directly on any remaining issues. We would love to turn your experience around for you.
Thank you again for sharing your experience,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.