Vagustim Reviews 

85
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional customer service for its helpful and responsive support, efficiently guiding them and resolving issues. Many appreciate the quick response times. Reviewers also report significant health benefits like reduced stress, improved sleep, and better digestion, finding the device easy to use and effective. However, some customers found the earbuds uncomfortable or difficult to keep in place, experiencing irritation or pain. A few others noted issues with the device's quality, such as battery life or parts breaking. Some reviewers also did not notice any improvement or found the product unsuitable. Conversely, a small portion of people felt dissatisfied with customer service regarding delayed responses or unresolved issues.

What people talk about most

Product

Users describe ambiguous interactions with the product, with many reviewers praising its effectiveness in... See more

User experience

People report ambiguous experiences with user experience, with some finding the device easy to use, offering... See more

Customer service

Customers had positive experiences with customer service, with many describing it as exceptional, very... See more

Quality

Reviewers mention ambiguous feedback about quality, with some praising the device as unobtrusive, beautifully... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There is a learning curve for this device but the customer service is very helpful. Probably the best customer service since I have been buying online for decades. They guide me through the process an... See more

Rated 4 out of 5 stars

I have had to contact customer support two times and for the most part, my situation was handled well. I first had contacted customer support to ask about the length of time I had to trial the product... See more

Rated 4 out of 5 stars

I was motivated to use Vagustim to help nervous system regulation (reduce stress levels as measured by my Oura) and help with chronic IBS issues. After about 3 weeks or so I started noticing subtle ch... See more

Rated 4 out of 5 stars

The dual ear setup and the different programs were what got my attention. I’ve enjoyed having those options.


Company details

  1. Wellness Program
  2. Medical Equipment Manufacturer

Written by the company

Vagustim is an innovative technology designed for vagus activation for overall well-being. It offers: 🌿 Reduced Stress, 💤 Improved Sleep, 🌱 Enhanced Gut Health, 💪 Speed Recovery, #Vagus


Contact info

3.8

Great

TrustScore 4 out of 5

85 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(85)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well made wellness device

This has genuinely improved my sleep and reduced my anxiety

December 3, 2024
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Advertisement
Rated 2 out of 5 stars

I'm a physician with treatment…

I'm a physician with treatment resistant depression (TRD.) Invasive vagus nerve stimulation was suggested to me by a psychiatrist. Never having heard of this I dove into the medical literature. Bottom line: I'm not sick enough to pursue this invasive procedure with still fairly limited evidence of clinical efficacy. I did come across info. on the transcutaneous approach in the medical literature so I dove into that data. There are several studies using various proprietary devices, none of which I would have access to outside a clinical trial. The treatment parameters concerning strength of stimulus (mA) and pulse width were many and varied in these studies. It seemed that stimulation of the VN through the ear would be the optimal approach so I started looking online for something I could try. Having realized it's unlikely I'd find something efficacious at all I decided to try this because it was under $500 and I'd already done all this research on optimal device settings for the treatment of depression specifically. Well turns out, if you want to be able to change the settings, you have to pay $9.99/month to upgrade to the "pro" service. Otherwise you are using "one size fits all" hardwired parameters. This strikes me as "bait and switch" as the website does not reveal this.

On to the device itself: kind of a cheap feel to it, reminds me of a transistor radio from the 1960's. I've been using it for about a month 30 min./day and the two AA batteries that came with the device have run down. I'm hoping that a new set of batteries will last longer but so far I'm not impressed with battery life. I think they tried hard to get the ear pieces right but, for me, I can only get the left one to stay in. I have to hold the right one pressed in my ear or it will pop out. Ear anatomy is remarkably diverse. I would have preferred a simple on/off device that I didn't have to pair with my phone every time but that would have defeated the purpose of allowing it to be programmable and the whole point of getting us to pay $9.99/month for this service.

More info if you're interested. The Turkish MD/PhD associated with this device definitely has published in the medical literature so he seems legit to me. And I can't blame someone who has as good idea and tries to make it available to others to try for a price. I just feel like I was duped about the ability to program different settings.

If you want to read on about TRD: invasive VNS was approved by the FDA way back in 2005 for the treatment of TRD. Why hasn't it "caught on" you ask? Well, a surgeon has to dissect down into your neck and find the area where the vagus nerve is very near to your carotid artery (on the left side only) and attach an electrode which runs to a battery pack left tunneled under your skin, much like a pacemaker or the more recent device for sleep apnea called Inspire. There are potential side effects such as hoarseness, cough which may or may not subside with time. The batteries have to be replaced periodically (about every 8 years) which is a small surgical procedure. Having such a device implanted limits your ability to have an MRI done in the future, should you need it, though even folks with pacemakers can get special MRIs done. In the future this may not be an issue but it scares me right now. If the efficacy of this implanted device was a slam dunk I'd try it. But unfortunately it's not. The company that makes the device my psychiatrist friend suggested just completed a 5 year study which failed to meet primary endpoints. This study has yet to be published and there are undoubtedly some folks who have been greatly helped but I can't ignore the science at this point. If I were so sick that I couldn't function I might chance it but, for now, it stays on the back burner. Hope this helps someone else.

October 7, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

Dear Susan,

Thank you for taking the time to share your feedback with us.

We appreciate your concerns regarding the premium features of our device. We want to clarify that this information is indeed available on both our homepage and shop page. Additionally, you can download the app for free from the App Store, where it is also mentioned. We emphasize these features significantly, and we believe they are clearly communicated.

We are pleased to inform you that we have transitioned to a conductive adhesive, which will be sent to all new customers by default and existing customers upon request. This new adhesive works better for most customers, ensuring that the earpiece remains stable and secure in the ear for a better user experience.
Our commitment to customization allows us to stand out from the competition. We are also excited to announce that we are developing an AI program to create tailor-fit sessions for our customers, enhancing their overall experience.

Additionally, we would like to clarify that the subscription model is essential for ensuring a steady income stream for our research and development teams while also maintaining a low entry barrier for all customers.

Thank you for your understanding, and please feel free to reach out if you have any more questions or concerns!

Best regards,

Rated 5 out of 5 stars

Exceptional service

My review is purely on their customer service. I purchased on 24th July and received my package on the 30th. Everything was well packaged and the device was simple to use. Unfortunately, the small size electrodes were still too big for my ears so I requested to return the device along with everything that came with it. I received a timely response from the sales team who were helpful throughout the refund process. Overall, I had a pleasant experience with Vagustim.

September 11, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with our customer service and that the refund process went smoothly. While we’re sorry to hear the small electrodes didn’t fit your needs, we're glad our team could assist you promptly. Your feedback helps us improve, and we truly appreciate you giving Vagustim a try. If you ever decide to revisit or need further assistance, don't hesitate to reach out. We’re always here to help! Wishing you the best. 🌟

Rated 5 out of 5 stars

Decreased Depression Symptoms

I'm a new user, meaning I've been using the Vagustim daily for 15-30 minutes per day for about 10 days. I think I am experiencing a decrease in my depression symptoms. I'm interested to see how longer use will impact my depression and anxiety symptoms. Only concern is that it appears that the app is a subscription, which makes this device not as cost effective as originally billed. $99/year for an app subscription feels a little high for me. Overall I'm satisfied.

September 16, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback! It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Rated 5 out of 5 stars

This is a great device

This is a great device. Love how easy it is to work.

September 9, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Advertisement
Rated 5 out of 5 stars

I did a good deal of research on taVNS…

I did a good deal of research on taVNS as a mode of treatment and devices available. I reviewed dozens of published research data from prestigious institutions. I was amazed to see the cornucopia of conditions being treated with taVNS. For me, insomnia, anxiety, depression, tinnitus, and autonomic disfunction (confirmed by a study at Mount Sinai Hospital) were critical and in that order. My research showed me that all of these conditions are being treated and researched along with many other conditions such as, stroke rehabilitation, inflammation, lungs, liver, kidneys, spleen, pancreas, stomach / intestines and pain. Now came consideration of the devices. This was very easy for me because as research shows, the Vagustim electrodes are by far and wide the most relevant and comfortable to the precise application of stimulus to the anterior of the tragus and the cymba conchae. Now comes the best part. After three months of daily thirty minute treatment using a range of intensity, frequency and pulse width, I have literally cured my insomnia and anxiety. Completely. I highly recommend the Vagustim device for these reasons as well as terrific customer service.

September 1, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Rated 5 out of 5 stars

New vagustim user

Using vagustim it has really helped me with self regulation, my sleep has also improved.
The customer service has been great too especially around the new app.

August 21, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Rated 5 out of 5 stars

Since I started using Vagustim

Since I started using Vagustim, I've experienced a notable improvement in my digestion. My stomach feels more settled. It's been a great addition to my wellness routine.

August 15, 2024
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Rated 5 out of 5 stars

Great Effect on Gastrointestinal Symptomes

I’m a specialist in Neurology and Complementary Medicine, and I’ve recently started using this treatment for patients with Fibromyalgia and Depression. I’ve tried it on five patients so far, and the results have really surprised me. The first thing I noticed was a reduction in their swelling, and now I’m able to manage their pain without any medication. One of my patients even has their chronic allergy under control without needing any meds.

August 11, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Advertisement
Rated 4 out of 5 stars

Vagustim

Vagustim, have been very helpful and a quick delivery. Thank you.

June 27, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

Thank you for your kind words! We’re delighted to hear that Vagustim has been helpful and that you were pleased with the quick delivery. If you need any further assistance or have any questions, please don’t hesitate to reach out.

Rated 5 out of 5 stars

The Vagustim device has provided me…

The Vagustim device has provided me with the relief I never thought it was possible. My fibromyalgia symptoms have significantly lessened, and I feel more energetic and less anxious.

June 18, 2024
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Rated 4 out of 5 stars

The earset didn't fit well in my ears

The earset didn't fit well in my ears, so I had to return it. However, the customer support was excellent. They assisted me throughout the return process and ensured I received a prompt refund. Thanks for the great service!

June 15, 2024
Rated 5 out of 5 stars

Vagustim has been a transformative too…

Vagustim has been a transformative too for managing my depression. After couple of weeks consistent use, I began to notice a gradual improvement in my mood. The device is intuitive, and the support team has always been there to assist with any questions.

June 12, 2024
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Advertisement
Rated 5 out of 5 stars

I've been dealing with anxiety for a…

I've been dealing with anxiety for a long time, and using Vagustim has really helped me manage it better after just a few weeks. The device is easy to use, and I love that I can fit into my daily routine without any hassle. And their customer support is is super helpful.

June 8, 2024
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Rated 5 out of 5 stars

Using Vagustim daily has made a…

Using Vagustim daily has made a significant difference in managing my POTS. It offers daily improvements to my overall comfort and symptom management, which is invaluable. I've experimented with different solutions like guided meditation, a standard TENS unit with an ear clip, and a biofeedback breathing device before and despite begin on the pricier side, Vagustim has been the most user-friendly and effective over the long term.

June 5, 2024
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Rated 5 out of 5 stars

I've been using Vagustim to boost my…

I've been using Vagustim to boost my low HRV and noticed improvements in just two weeks, It's super easy to fit into my daily routine and the design is really user-friendly. Customer support has been awesome, always quick to help with any issues. Definitely recommend it!

June 3, 2024
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Rated 5 out of 5 stars

Great Device

Great Device, Excellent Team

April 1, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Advertisement
Rated 5 out of 5 stars

A great product!

A great product! I have been dealing with a bunch of work related issues and harsher working conditions since the beginning of this year. Vagustim helped me mitigate/reduce my stress and become more productive and focused. The product also made me sleep better at nights, so I felt refreshed in mornings when I woke up.

March 31, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Rated 5 out of 5 stars

Dealing with long COVID symptoms and a…

Dealing with long COVID symptoms and a stressful job I can't afford to leave, I've been using Vagustim daily since February. I haven't taken a sick day since then, which is amazing. Somehow, it helps me feel better and gives me the strength and get through my workday. I really appreciate it. thank you so much!

May 30, 2024
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

Rated 5 out of 5 stars

Perfect

As a doctor, I bought and used this product and was extremely satisfied with its quality and effectiveness.

April 10, 2024
Unprompted review
Vagustim logo

Reply from Vagustim

We appreciate your positive feedback, It’s wonderful to know that Vagustim has made a significant difference for you. We’re committed to providing the best possible experience and results for our customers. Feel free to contact us anytime if you need further assistance or have any questions.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look