VaiVan Reviews 211

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, reliability, and care taken with their belongings, even delicate items. Reviewers are particularly impressed with the punctuality and the smooth user experience, often highlighting how the team made stressful situations feel easy. However, some customers also noted issues with the service speed, feeling it was slow and requiring their assistance, which led to additional charges for exceeding the allotted time.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting the movers' friendliness,... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mohammad and his son can be counted on for any move, large or small. They are always communicative, on time, reliable, and have never lost or broken anything (including delicate art and pottery) over... See more

Company replied

Rated 5 out of 5 stars

This is our second time using vaivan. They came on time, did everything as planned including disassembly /reassembly of furniture. A Swift move to our new location. Happy customers!!! … will definitel... See more

Company replied

Rated 5 out of 5 stars

Mohamad and his team from VaiVan were truly excellent. Polite, very helpful, friendly and efficient - the best experience we had to date, easing the stress of house move. We would not hesitate to us... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for your support with my move. The driver and the two men assisting with my relocation were incredibly diligent and fast with loading the vehicle. They came earlier and finished... See more

Company replied


Company details

  1. Moving Company
  2. Courier and Delivery Service
  3. Moving and Storage Service
  4. Packaging Company
  5. Piano Moving Service
  6. Van Rental Agency

Written by the company

VaiVan is here for all your needs for moving house or moving offices. Get in touch and let us handle all the difficult tasks for you. Being the cheapest Man & Van in London we have the solution for you with our entire fleet of vans at your disposal to make any removal straightforward, especially with our affordable prices. Making your move quick and easy. Get free instant no-obligation quotes in seconds and book easily online using our booking system. Moving has never been simpler with VaiVan. You pick the service, we will take care of the rest.


Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful movers

Wonderful movers! Kind, friendly, professional and efficient! Can’t recommend them enough!

August 24, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello Shivani Amin,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

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Rated 5 out of 5 stars

thank you!!!!

saved me at the last minute when hello vans told me that my driver was ill 30 minutes after he was supposed to arrive. they got me vai van at the last minute. really great guys, nice and professional! will use for my next move!

August 21, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello Jillian Sanders,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Reliable, fast, professional and careful with fragile objects

We had a great experience moving out thanks to VaiVan.
They were super professional, fast and handled with care our furnitures.
Thanks a lot guys!

August 21, 2021
Unprompted review
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Reply from VaiVan

Hello Guillaume Stauff,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Great service!!

They were extremely helpful with everything!

Waited for us to arrive at both the pick up and drop off address. They carried all the heavy boxes all the way to the 3rd floor.

Thank you for the service!

We recommend!

August 20, 2021
Unprompted review
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Reply from VaiVan

Hello Karina,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Very friendly and very helpful

Very friendly and very helpful. Would highly recommend!!

August 20, 2021
Unprompted review
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Reply from VaiVan

Hello Charlotte Storey,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

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Rated 5 out of 5 stars

Very efficient and polite

July 31, 2021
Unprompted review
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Reply from VaiVan

Hello Ivan coutinho,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Service with a smile!

Great service. Delivered with a smile!
Would definitely recommend for your moving needs!

July 31, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello Mark Wan,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Driver communicated well and arrived…

Driver communicated well and arrived exactly when he said he would

July 31, 2021
Unprompted review
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Reply from VaiVan

Hello Charlie Graham,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Professional

Quick, professional and competent. These guys came on time and finished the job to a high standard. Will use again.

July 31, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello Louis Manning,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

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Rated 5 out of 5 stars

Really fast and helpful

July 28, 2021
Unprompted review
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Reply from VaiVan

Hello Jack hobhouse,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Great service

July 26, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello Shorsh Saleh,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Received a call beforehand to check we…

Received a call beforehand to check we were there today and estimated delivery time. Two guys delivered it and were both polite, friendly and helpful.

July 25, 2021
Unprompted review
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Reply from VaiVan

Hello Andy,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Very efficient delivery drivers

Very efficient delivery drivers. Incredibly polite and accommodating carried parcel to room not just dumped at door way. Thank you.

July 25, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello Sam Sage,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, a lovely gentleman helped my other half take heavy boxes upstairs. Both gentlemen very friendly, professional and respectful of my home that did our delivery this evening :)

July 25, 2021
Unprompted review
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Reply from VaiVan

Hello Jean Reynolds,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Just got my items delivered

Just got my items delivered. I must say both delivery guys were very professional and helpful. Got a call prior to delivery. Overall well happy with the service. Thumbs up👍🏼👍🏼👍🏼

July 25, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello M. A,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Very professional

Very professional, good communication and brought it all up into the flat without problem and very swift.

July 25, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello Lisa Nunn,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Amazing guys

Amazing guys, delivered all items with care up to my flat on the second floor. They even double checked that all my items were there at the end. Top guys!!
I had issues with Shift company due to being let down with deliveries, but these guys are great.

July 25, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello Renjmina Begum,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

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Rated 5 out of 5 stars

Excellent moving service!

Arrived on time, helped me load/unload the van at pickup and drop off location. Would definitely recommend this service to anyone looking to move anything!

July 22, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello Sam Thorne,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Rated 5 out of 5 stars

Definitely recommended

Responsible man and van. Trustworthy. Highly recommend!

July 18, 2021
Unprompted review
VaiVan logo

Reply from VaiVan

Hello Chao Chu,

Thank you for leaving a review for us we appreciate what you have written and have taken everything into feedback and account.

Kind Regards,

VaiVan Client Care team
“Making Your Move Quick & Easy”

Show reviews in all languages. (211 reviews)

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