Vakkerlight Reviews 370

Reply from Vakkerlight

Apr 13, 2026

Hi Consumer,

Thank you so much for your kind words!

We are thrilled to hear that you love both of your new lights. Our team works hard to provide exceptional service, and your support truly means the world to us.

We look forward to lighting up your home again in the future!

Best regards,
Aletta
Customer Service Team，Vakkerlight

Reply from Vakkerlight

Apr 11, 2026

Dear Joel,

Thank you for your feedback. We sincerely apologize that our return process did not meet your expectations. We value every customer's voice and would like to look into your case further—could you please provide your Order Number?

We would like to clarify that we do accept normal returns. However, because shipping a single fixture back to our global inspection center involves very high international shipping costs and a significant carbon footprint, we typically suggest alternative solutions for products without quality issues.

Our goal with the "goodwill credit" is to provide a faster, more eco-friendly, and cost-effective way for our customers to recoup their funds without the hassle of international logistics.

We regret that you felt the service was unsatisfactory, and once we have your order details, we will review our communication to see how we can improve.

Best regards,

Miya
Vakkerlight Management Team

Reply from Vakkerlight

Apr 9, 2026

Dear Morgan,

Thank you for sharing your feedback. We sincerely regret that our shipping timeline did not meet your expectations, and we apologize for the frustration this has caused.

We would like to clarify that for this order, the Standard Shipping (4-6 weeks) option was selected at checkout. Our records show the item was shipped on March 31st and is currently proceeding within the promised timeframe. As a global manufacturer, we ship directly from our production facility to offer high-end designs at factory-direct prices, and we aim to be transparent about these lead times on our product pages and shipping policy.

We respect your decision to initiate a chargeback and are cooperating fully with your bank’s investigation to ensure a fair resolution. Since the package is already in transit, you may simply refuse the delivery if you no longer wish to receive the lamp.

We wish you the very best with your project.

Best regards,

Miya
Vakkerlight Management Team

Reply from Vakkerlight

Apr 7, 2026

Dear Mike Forina,

Thank you so much for the glowing feedback! It truly made our day to hear that you had an excellent experience with our support team. We strive to provide the best service possible, and knowing we hit the mark for you is the best reward we could ask for.

We’re always here whenever you need us. Enjoy your new lighting!

Best regards,

Miya
Vakkerlight Customer Service Team

Reply from Vakkerlight

Apr 7, 2026

Thank you so much for your kind words and thoughtful review!

We truly appreciate your understanding and are very glad we were able to find a solution that worked for you. Your support means a great deal to our team, and it was our pleasure to assist you throughout the process.

We’re grateful for the opportunity to serve you, and we look forward to welcoming you back to Vakkerlight again in the near future.

Warm regards,
abby
Vakkerlight Management Team

Reply from Vakkerlight

Apr 3, 2026

Dear Michelle,

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you love the lights for your new house. We sincerely apologize again for the slight hiccup during the installation, but we are so glad our customer support team could work closely with you to get everything resolved quickly and smoothly.

It is also wonderful to hear that you appreciated our secure packaging—we always take extra care to make sure our delicate chandeliers arrive in perfect condition. Thank you for your trust in Vakkerlight, and we absolutely look forward to welcoming you back for your future lighting needs!

Warm regards,
Aletta
Vakkerlight Customer Service Team

Reply from Vakkerlight

Apr 3, 2026

Hi Mark!

I just saw your amazing review on Trustpilot, and honestly, you made my entire week! Thank you so very much for those kind words. It truly means the world to me and the rest of our team to know that we could help you get your beautiful light back in working order. ✨

It was such a pleasure working with you to troubleshoot everything, and I’m just glad we could make it a "hassle-free" experience for you, even a couple of years after your purchase!

Thank you again for the high recommendation, Mark. We are so grateful to have customers like you! If you ever need anything else—or even just a recommendation for a new fixture for another room—please don't hesitate to reach out.

Warmly,

Tammy
Customer Service Team
Vakkerlight

Reply from Vakkerlight

Apr 2, 2026

Hi Monika!

I just saw the wonderful review you posted on Trustpilot—oh my goodness, thank you so much! ✨ Reading your heartwarming words has truly made my day.

I’m so glad I could be of assistance. Knowing that my support made a tangible difference to your project is exactly what makes me love what I do! 💖

Thank you so much for your glowing recommendation—it means the world to our entire team. If you ever need anything else in the future—whether it’s more documentation or just a quick question—please don’t hesitate to reach out. I’d be more than happy to help you anytime!

Wishing you a wonderful rest of the week! 🙂

Warm regards,

Tammy
Vakkerlight Customer Service Team

Reply from Vakkerlight

Apr 1, 2026

Dear Justin,

Thank you for your candid feedback. First and foremost, I want to sincerely apologize for the frustration you’ve experienced. We realize that when you invest in a fixture, you expect it to function perfectly, and we clearly missed the mark here.

I would like to provide some clarity on the points you raised and share how we are making this right:

Regarding the Material: We understand the "plastic" feel can be surprising. However, the shell is actually crafted from high-grade, optical-quality acrylic. We specifically use this instead of glass for ceiling installations because it provides a much more even, glare-free light diffusion and is significantly safer/lighter for overhead mounting.

Regarding the "Repair": We hear your frustration about having to install parts yourself. To make this as easy as possible, we aren't just sending "bits and pieces," but a fully pre-assembled "plug-and-play" electronic core (the entire LED board and driver). Our goal was to provide the fastest fix so you wouldn't have to wait for a completely new shell to ship internationally.

Our Resolution: As a gesture of goodwill for the time you've spent troubleshooting with us, we can issued a 10% refund back to your original payment method, in addition to shipping the replacement electronics .

Justin, we value your time and your business. We have sent a detailed email to your inbox . We hope this resolution shows that we stand 100% behind our products.

If there is anything else we can do to assist you, please reach out to us directly at info@vakkerlight.com.

Best regards,

Miya
Vakkerlight Management Team

Reply from Vakkerlight

Apr 1, 2026

Dear Jacqueline Kennedy,

Thank you so much for taking the time to share your experience with us!

We are truly touched by your kind words regarding our customer service. As an international company, we are very mindful of the high costs and environmental impact associated with shipping heavy items back and forth. This is why our team always strives to be as flexible and accommodating as possible to find a "win-win" solution for our customers.

Knowing that you are impressed and satisfied with the outcome means the world to us. We believe that even when a product isn't exactly what you expected, the way we handle the situation should still leave you with a smile!

We hope your new pendant lights bring a beautiful glow to your home. We look forward to serving you again in the future.

Warm regards,

Miya
Vakkerlight Management Team

Reply from Vakkerlight

Mar 28, 2026

Dear LC,

I am sincerely sorry to hear about the "shipping disaster" and the ongoing frustrations you’ve experienced with your order. Receiving a damaged box is bad enough, but getting the wrong replacement and feeling ignored is completely unacceptable. This is certainly not the standard of service we strive for at Vakkerlight.

Regarding the lack of email response—we take this very seriously. Sometimes emails can be filtered into spam or experience technical glitches. We want to find your messages and fix this immediately.

To help us take ownership and resolve this today, could you please provide your Order Number?

Once we have your order number, I will personally:

Locate your previous emails to understand where the communication broke down.

Investigate the shipping damage and why the wrong item was sent.

Address the battery performance issue with our technical team to ensure you receive a product that actually works as promised.

We don't want to leave you with a "disaster." We want to make it right. Please reply here with your order details or reach out to us again at info@vakkerlight.com with "URGENT: Trustpilot Follow-up" in the subject line.

Best regards,

Miya
Vakkerlight Management Team

Reply from Vakkerlight

Apr 1, 2026

Dear William Blonkowski,

Thank you for sharing your feedback. We are truly sorry to hear that the lamp did not meet your expectations, especially since you were looking forward to using it for your evening puzzles. We understand how important proper illumination is for hobbies that require focus and detail.

To help us resolve this for you immediately, could you please provide your Order Number?

Because we cannot find a matching order under your reviewer profile name, we need this number to identify which specific model you received. Once we have it, we can offer a proper solution, such as:

A refund or return for the "worthless" item.

A higher-lumen replacement better suited for detailed tasks like puzzling.

Please reply to this review or email us directly at info@vakkerlight.com with your order details. We are committed to ensuring you aren't left with a product you can't use.

Best regards,

Miya
Vakkerlight Management Team

Reply from Vakkerlight

Mar 27, 2026

Dear Customer,

Thank you for your feedback, and we sincerely apologize for the issues you experienced with your order. To help us investigate and resolve this matter promptly, could you please provide your order number?

Once we have your order details, we will review the situation and work with you to provide an appropriate solution. We truly hope to make this right for you.

Warm regards,
Nicole Lee
Customer Support Team

Reply from Vakkerlight

Mar 18, 2026

Dear Josh Rudow,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and completely understand how frustrating this situation must feel.

We would like to clarify that your order was placed during the Lunar New Year holiday period, when our factory and logistics partners were temporarily closed. This caused an unexpected delay in production. As soon as operations resumed, your order was prioritized, completed, and shipped as quickly as possible.

Regarding your concerns:

Shipping timeline: Your order has now been dispatched and is currently in transit. We are closely monitoring the shipment to ensure it reaches you as soon as possible.

Checkout tip option: This is an optional feature that some customers choose to support our service team. It is completely voluntary and not required.

Company legitimacy: Vakkerlight is a legitimate lighting brand serving customers worldwide. We always strive to provide quality products and reliable support, and we regret that your experience did not reflect our usual standards.

We have already reached out to you via email and provided a solution. If you are unable to wait for the delivery, we can arrange a refund for you. We kindly ask that you check your email and reply to us so we can assist you further.

We truly value your feedback and would appreciate the opportunity to make this right.

Warm regards,
Miya
Customer Service Team

Reply from Vakkerlight

Mar 18, 2026

Hi ,

Thank you so much for taking the time to share your thoughts. I’m really sorry to hear about your experience, and I truly want to help make things right.

We take every order and every piece of feedback very seriously. I want to reassure you that at Vakkerlight, we always aim to respond to our customers and provide support or solutions whenever issues come up. It’s very important to us that everyone feels heard and cared for.

Since we weren’t able to locate your order in our system, could you please share your order number or any details about your purchase? Once we have that, we’ll be able to look into exactly what happened and work with you on the best way to resolve it.

We truly value your trust, and we’d love the chance to make this right and show you the level of service we aim to provide to all our customers.

Thank you so much for your patience—we’re looking forward to hearing from you and helping you as quickly as possible!

Warmly,
Customer Service Team, Vakkerlight

Reply from Vakkerlight

Mar 15, 2026

Dear Jennifer,

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations.

We would like to clarify that the solutions we previously provided were intended only as suggestions to help resolve the issue in a more convenient way for you. If you do wish to return the item, please feel free to contact us directly, and we will provide you with the return address and further return instructions.

We always value our customers’ feedback and remain willing to assist in resolving the matter.

Best regards,
Vakkerlight Team

Reply from Vakkerlight

Mar 26, 2026

Dear Jill Burd,

Thank you for sharing your feedback. We’re truly sorry to hear that you’re disappointed with the quality of the light and your return experience.

We would like to take this opportunity to assist you further. Could you please provide your order number or any relevant purchase details? Our support team will carefully review your case and work with you to find a suitable solution.

We would also like to kindly clarify that returns to a U.S. address are supported. If you were informed that returning a package to the U.S. is not possible, this may have been a misunderstanding, and we sincerely apologize for any confusion caused. Once you contact us with your order details, we will reassess your situation and offer an appropriate resolution, which may include arranging a return to our U.S. warehouse where applicable.

Your feedback is very important to us, and we are committed to improving both our products and services. We appreciate the opportunity to make this right for you.

Warm regards,
Nicole Lee
Customer Support Team

Reply from Vakkerlight

Mar 11, 2026

Dear Mr. Tom,

We sincerely apologize that the swivel function of this fixture did not meet your specific application requirements. Customer satisfaction is our top priority, and we have been actively communicating with you via email to reach a fair and reasonable resolution.

Regarding the delivery timeframe, we would like to clarify that at the time of purchase, the Standard Shipping (4-6 weeks) option was selected. Our records confirm that the package was delivered successfully within this estimated window. For future orders or for customers requiring tighter deadlines, we do offer Expedited Shipping, which typically arrives within 1-2 weeks.

Furthermore, we would like to clarify that we do have a formal return policy in place. As an international seller, we often suggest alternative solutions first to help our customers avoid the high cost of overseas return shipping, which can sometimes exceed the value of the product itself. However, as requested, we have already provided our warehouse return address to you via email. If you wish to proceed with a return for a refund, please ensure the product is sent back in its original packaging to the address provided. Once our team receives and inspects the item to verify its condition, we will process your refund immediately.

We remain fully committed to resolving this matter professionally.

Sincerely,
Aletta
Vakkerlight Customer Service Team

Reply from Vakkerlight

Mar 26, 2026

Dear Patrick Perotti,

Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with your experience.

To assist you properly, could you please provide your order number or any relevant purchase details? Our support team will review your case carefully and work with you to find a suitable resolution.

We would also like to clarify that returns to a U.S. address are supported. If you were informed otherwise, this may have been a misunderstanding, and we sincerely apologize for any confusion. Once we receive your order details, we will reassess your situation and offer an appropriate solution, which may include arranging a return to our U.S. warehouse.

We appreciate your feedback and the opportunity to make this right for you.

Kind regards,
Nicole Lee
Customer Support Team

Reply from Vakkerlight

Mar 26, 2026

Dear Nicolas Pelaez,

Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve encountered.

To help us investigate this matter and provide a suitable resolution, could you please share your order number or any relevant purchase details? Our manager is personally reviewing your case, and once we have your information, we will carefully assess the situation and work with you to find the most appropriate solution.

We truly appreciate your patience and the opportunity to address your concerns.

Kind regards,
Nicole Lee
Customer Support Team