I ordered a variety of diffusers but out of the 4 purchased, 2 of the fragrances weren't to my liking. I contacted customer services & a few emails a returns barcode was sent, a note was placed on my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t fault the speed of delivery, but personally I don’t like the scents of the reed diffusers. I have ordered twice from this place with difference scents both times - Bergamot & Lemon - Jasmine &... See more
Company replied
I’ve been buying their products for some time and although can be a little more expensive than others, the scent is amazing and they last so much longer so worth buying. I recently had an issue wit... See more
Company replied
I love these products. A friend bought me a room diffuser at Christmas and I have now filled my house with them, and buy them for all my friends. The fragrance last longer than any other I have ever... See more
Company replied
4.1
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Smell not strong enough for large or open plan spaces
The packaging and product itself is nice.
However - i have large rooms/ open plan space and you can't smell it unless you are really close.
In our very small cloakroom - I used 3 of the reeds thinking it would be enough - but it wasn't - I need all 5 for a constant fragrance.
November 5, 2025
Unprompted review
Reply from Valentte
Thank you so much for your honest feedback! We’re glad to hear you like the packaging and product itself.
We completely understand your point about fragrance strength — open-plan spaces and larger rooms can sometimes require more reeds or a higher concentration for the scent to fill the area. It sounds like you’ve already found that using all 5 reeds works best in your cloakroom for a constant fragrance.
We’ve also sent you an email so we can make this right for you and ensure you’re happy with your purchase.
Thank you again for your review and for helping us improve.
Warm regards,
Valentte
Advertisement
Beautiful products
I have nothing but praise for all the purchases I have made from Valentte.
I have purchase many diffusers, candela and some soap. The products have beautiful smells, and I have never had any allergic coughs or sneezes from them, which I do get from other products. It’s so nice to have a beautiful whiff of the scents as you walk through a room. They make beautiful gifts and are such good value , especially as they are natural products. Customer care and delivery are excellent too! Thank you Valentte
December 18, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you so much for taking the time to share such a wonderful review.
We’re absolutely delighted to hear how much you’ve enjoyed your Valentte purchases and that our natural fragrances work so well for you without causing any irritation. It’s lovely to know the scents bring that special moment as you walk through a room, and that you’ve found them perfect for gifting too.
Your kind words about our customer care and delivery mean a great deal to us. Thank you for your continued support.
team Valentte
Excellent service and products
Excellent service and products. I bought a bundle for Christmas and the diffusers didn't disappoint, smell amazing, and the product packaging is great, so they look nice in the house. I had a slight issue and I contacted the customer service who were very responsive and have sent me a replacement, which was a great gesture of goodwill. Just fab service and lovely products. I would highly recommend.
December 22, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your lovely review.
We’re delighted to hear you loved the diffusers and packaging, and that everything worked so well as Christmas gifts. It’s also great to know our customer service team were able to resolve the issue quickly for you.
Your recommendation really means a great deal to us, thank you for your support and kind words.
Team Valentte
I purchased 3 reed diffusers & set…
I purchased 3 reed diffusers & set I’ve been left disappointed as the reeds were frayed and very little scent from them and did not last ! I ended up using the one that was damaged as wouldn’t give as a gift ! I did e mail and eventually got back to me with send you new reeds ! Don’t bother was my reply ! I have ordered previously no issues . Out of the full order the candle and room mist were fine reed diffuser were not
November 27, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you for taking the time to share this with us, and I’m really sorry to hear about your disappointment, especially as you’ve ordered from us before without any issues.
That’s certainly not the experience we want you to have. Frayed reeds and a lack of scent are not acceptable, and I completely understand why you wouldn’t want to gift them. I’m glad to hear the candle and room mist were enjoyed, but we absolutely want to put things right with the diffusers.
Please rest assured, this is fully covered under our Happiness Guarantee. We would be more than happy to replace the reed diffusers for you, or offer an alternative if you’d prefer, whichever suits you best.
Thank you for your honesty and for your previous loyalty to Valentte. We really do appreciate it, and we’d love the chance to restore your confidence in our diffusers.
Thank you Valentte
Superb products backed by excellent customer service
The quality of the products is excellent and are now matched by Valentte's brilliant customer service. I ordered presents and being confident in the products did not open until I was ready to wrap a few days later. I discovered that one of the products was leaking and had also soiled the box. I contacted Valentte and received a reply from Lilli within hours. I provided photos of the issue and without quibble I received a complete replacement within 2 days by express delivery. A fantastic small company deserving of support.
December 16, 2025
Unprompted review
Reply from Valentte
Thank you so much for taking the time to share such a thoughtful review 💛
We’re absolutely delighted to hear that you’re happy with both the quality of our products and our customer service. It’s great to know Lilli was able to help so quickly and get everything resolved for you without any hassle.
Your kind words really mean a lot to us as a small business, and we truly appreciate your support. Thank you again for choosing Valentte ✨
Advertisement
Stunning products and excellent company !!!
Stunning products !!!! Packaged beautifully too ! Lilli the assistant that looked after my order was so superb and pleasant ,I encourage you to try their Lenon and Neroli wax melts ….heaven ! Thank you Vallente , you have gained 4 new fans
December 18, 2025
Unprompted review
Reply from Valentte
hi,
Thank you so much for your lovely message! We’re thrilled to hear that you’re enjoying our products and that Lilli provided such superb support, we’ll be sure to pass on your kind words.
We’re delighted to have gained four new fans and hope you continue to enjoy the Lemon & Neroli wax melts. Your support means so much to us.
Thank you Valentte
Fantastic customer service
Fantastic customer service, ordered a fragrance I did not like, they sent me a new one under there happiness guarantee - would recommend the fragrances are strong & fill a room, will defo order more
December 16, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your lovely feedback. We’re delighted to hear that our Happiness Guarantee helped you find a fragrance you love, and that the scents are filling your room beautifully.
Your recommendation really means a great deal to us.
Thank you Valentte
Amazing products. Fantastic customer service.
My order was processed and shipped promptly. There was an issue on receipt of my order with one item missing but customer support sorted this out quickly and efficiently and the missing item was dispatched the following day! My products were beautifully packaged and smell absolutely gorgeous. What a great company to deal with. I will definitely be ordering again. Highly recommended and five-star customer service! One very happy customer.
December 17, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your wonderful five-star review.
We’re delighted to hear that your order was processed quickly and that our customer support team was able to resolve the missing item promptly for you. It’s lovely to know you’re happy with the packaging and that you’re enjoying the gorgeous scents too.
Thank you for recommending us. We really appreciate your support.
Thank you, Valentte
After care service excellent
I contacted Valentte as I was disappointed with the lack of smells from my diffuser that I had received. I explained my issue with this and customer service where very helpful and have rectified my issue and sending out a replacement. I cannot fault their service and quickness to resolve any issues.
December 16, 2025
Unprompted review
Reply from Valentte
Thank you so much for your lovely feedback.
We’re pleased to hear that our customer service team was able to assist you and resolve the issue quickly. It means a lot to know you were happy with how everything was handled, and we truly appreciate you taking the time to share your experience.
Thank you again for your support
Team Valentte
Advertisement
Excellent company service
Not only are the products beautiful but the customer service has been outstanding. I had a response to an email I sent on a Sunday, within a couple of hours and my replacement product arrived on the Monday.
December 14, 2025
Unprompted review
Reply from Valentte
Hi there!
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with both our products and our customer service.
It’s always our aim to make things as easy and enjoyable as possible for our customers, and your kind words really mean a lot to the team.
Thank you again,
Valentte
My parcel did not arrive I called…
My parcel did not arrive I called Valentte customer service and they straight away organised a replacement for me. I love there products the smell is wonderful and they are delivered In a gorgeous gift box. I cannot express how please I am with there customer service .
December 17, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your lovely feedback.
We’re really pleased we could sort the replacement for you quickly, and it means a lot to hear how happy you are with both our products and our customer service. The fact that you love the fragrances and gift boxes is really good to hear.
Thank you for taking the time to share your experience.
Team Valentte
The best customer service!!
I had to contact the company regarding an item sent by mistake.
They responded to my email the next day & within 24 hrs of that my correct order was received.
Valentte not only produce 'the best' products that are heavenly, but also have the best customer service I've dealt with in a long time. Well done Valentte! 5 * well deserved!
December 16, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your wonderful 5★ review.
We’re absolutely delighted to hear that your issue was resolved so quickly and that you were happy with both the products and our customer service. Your kind words truly mean a lot to our whole team.
Thank you for taking the time to share your experience and for choosing Valentte, we really appreciate your support.
Thank you Valentte
Great customer service
I had an issue over postage fees which was resolved very quickly and courteously by Tash and Lucy. I commend them both as their customer service was excellent.
The Valentte products I have bought have always been well packaged and smell gorgeous, so overall I am delighted with this company.
December 16, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your lovely feedback.
We’re really pleased to hear that Tash and Lucy were able to resolve the postage issue quickly and courteously, we’ll be sure to pass on your kind words to them. It’s also wonderful to know you’re enjoying the beautifully packaged products and gorgeous scents.
We truly appreciate your support.
Thank you Valentte
Advertisement
Great products
Great products, well packaged. Speedy delivery.
Reed diffusers are excellent
December 15, 2025
Unprompted review
Reply from Valentte
Thank you so much for your kind review ✨
We’re delighted to hear that you’re enjoying our products and that your order arrived quickly and beautifully packaged. It’s wonderful to know you love our reed diffusers 🤍
Thank you for choosing Valentte – we truly appreciate your support!
Would recommend over and over again.
I can not recommend this company enough. Absolutely gorgeous products, beautifully boxed and outstanding customer service. Posted super quickly and when I had an issue (totally my fault) they went above and beyond to fix it. Will definitely be ordering again. Many thanks again.
December 14, 2025
Unprompted review
Reply from Valentte
Thank you so much for your wonderful review! 💛 We’re thrilled to hear you love the products and that our team could help resolve your issue. Your kind words really mean a lot to us, and we can’t wait to welcome you back for your next order.
Warm regards,
The Valentte Team
Don't Bother With The Reed Diffusers
I've tried 2 reed diffusers and there is no scent from them. I've tried 2 candles and these are lovely and have a constant scent. The main thing that has let them down is refunds. I returned an £81 order due to the disappointment in the reed diffusers and I'm still waiting even for an acknowledgment of them having the return (they have it as DPD have confirmed this and sent photographic evidence). I recommend the candles but not the reed diffusers or getting a refund.
November 29, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you for taking the time to share your experience, we’re really sorry for the frustration this has caused and completely understand why you’re disappointed.
We can confirm that we can see your returned order has been received, and we sincerely apologise that the refund hasn’t been received yet. Please be assured this will be looked at and actioned as a priority, refunds can take 5-7 days to go through the banking system.
We’re glad to hear you enjoyed the candles, and we’re genuinely sorry that the reed diffusers didn’t work for you on this occasion. Thank you for bringing this to our attention.
Thank you Valentte
Lovely products and amazing customer…
Lovely products and amazing customer service. Have re-purchased a few times and will continue to. Definitely recommend.
December 12, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your kind words.
We’re delighted to hear you love the products and have had such a positive experience with our customer service. It means a lot to us that you’ve re-purchased and plan to continue, that’s the best compliment we could receive.
Thank you for the recommendations
Thank You Valentte
Advertisement
Wonderful products
I initially received a Valentte gift box from a friend and absolutely loved it so ordered more reed diffusers in various different scents. Wonderful products! I had a little issue with my first order which was resolved immediately. excellent customer service. Thank you Valentte… I’m hooked
December 8, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your lovely feedback.
We’re delighted to hear that your first gift box led to more orders and that you’re enjoying the variety of our reed diffusers. It’s wonderful to know that any issues were quickly resolved and that our customer service met your expectations.
Thank you Valentte
Amazing products!!
Have been buying Valentte products for a couple of years now. I have tried many but my favourite remains Lemongrass & Rosemary. Visitors always comment on the beautiful fragrance. Customer service is excellent always extremely helpful and response to any queries are prompt. I have recommended to several family & friends who are also now hooked on the beautiful products.
December 11, 2025
Unprompted review
Reply from Valentte
Hi,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Lemongrass & Rosemary remains your favourite and that your visitors love the fragrance too. It’s also fantastic to know you’ve had consistently excellent experiences with our customer service, we always aim to respond promptly and helpfully.
Thank you for recommending Valentte to your family and friends; your support truly means the world to us.
Thank you Valentte
Amazing Customer Service and Gorgeous Smelling Products
The first gift set I received from Valentte was a gift from my best friend and I have placed many orders since. Products all arrive beautifully packaged and postage is quick. If you need to return anything for an exchange or refund that is hassle free too. I have experienced the best customer service and a special mention must go to Emma. I have recommended this company to my family and friends.
December 12, 2025
Unprompted review
Reply from Valentte
Thank you so much for sharing this — what a lovely story to read 💛
Hi,
We’re delighted that your first Valentte gift led to many more orders and that you’ve consistently enjoyed the products, packaging, and speedy delivery. It’s especially wonderful to hear your experience with our customer service has been so positive, we’ll be sure to pass your kind words on to Emma, she’ll be delighted.
Thank you for recommending us to your family and friends.
Thank you Team Valentte
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.