I had my pieces for months. I been in the ocean, pool, and showering every day in the gold & silver jewelry. For the gold pieces the bangle clasps is not secure. The white clover bracelet is tarnishin... See more
Company replied
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Review summary
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The bracelets i received don’t look exactly like the ones shown as advertisement. Its cloves are smaller and it comes with the extender chains making it look dainty. They’re cute but i wasn’t expectin... See more
Company replied
I but this as a gift ti my daughter and the bracelet broke in one month, also started to tarnish is not a good quality and I but a promotion of buy one get one free I only receive 1 and a month after... See more
They look beautiful online, but unfortunately, what I received looked very different. The gold was much darker and had more of a dull, dingy appearance than what was pictured. I also never receiv... See more
Company replied
Company details
Written by the company
Valerie Mason is a jewelry brand focused on timeless pieces that help you look refined and feel confident, without overpaying.
Contact info
3.0
Average
171 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Bangle bracelets will not open, do not buy from them customer service is of no use
I received a buy one get one free offer that consisted of 7 bracelets. 5 of the bracelets were bangle bracelets that do not open. I contacted customer service several times, and even sent them a video of a bracelet not opening. they won't take the bracelets back for a refund without me paying for shipping. I refuse to pay to return defective products. They also won't send replacements for the defective bracelets. DO NOT ORDER FROM THIS COMPANY
June 29, 2026
Unprompted review
Reply from Valerie Mason
Hi Jane, thank you for taking the time to share your feedback.
I'm sorry to hear about the issues you experienced with the bangle bracelets and your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how frustrating and disappointing this situation must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
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It came in this little pouch inside the…
It came in this little pouch inside the box and honestly I've kept the pouch, which says a lot because I throw everything away. My friend came over and picked up the box and went wait is this real. That was before she'd even seen the jewelry.
June 16, 2026
Unprompted review
Reply from Valerie Mason
Hi Freddie, thank you so much for your wonderful review!
We're delighted to hear that both the jewelry and the presentation made such a great impression! It made us smile to know you decided to keep the pouch and that even the packaging caught your friend's attention before they saw the jewelry itself.
Thank you for choosing Valerie Mason and for sharing your experience. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
I bought one of their “higher end”…
I bought one of their “higher end” bracelet stacks, they were so cheap. One tarnished to almost black within two weeks the other three closures were so flimsy they keep opening to the point of me losing two of them. After spending literally weeks going back and forth with customer service providing proof via photos and videos they declined to remedy the situation. Poor quality and poor customer service. Really awful experience. Highly DO NOT RECOMMEND
July 17, 2026
Unprompted review
Reply from Valerie Mason
Hi Lisa, thank you for taking the time to share your feedback.
I'm sorry to hear about the quality issues you experienced with your bracelet stack and the frustration you encountered during your interactions with our customer service team. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
Poor Quality
I bought a few pieces thinking I could keep them on, not have to take them all while I shower go in the pool, unfortunately to my disappointment the necklace that I purchased has now turned black after two weeks of wearing it
July 1, 2026
Unprompted review
Reply from Valerie Mason
Hi Stace, thank you for taking the time to share your feedback.
I'm sorry to hear that your necklace changed color after only two weeks of wear. That isn't the experience we want our customers to have, and we understand how disappointing this must have been.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
The two nail bracelets were okay
The two nail bracelets were okay, the snake bracelets are too large and clover bracelets look cheap.
July 13, 2026
Unprompted review
Reply from Valerie Mason
Hi Lisa, thank you for taking the time to share your feedback.
I'm sorry to hear that some of the bracelets didn't meet your expectations. While we're glad to know the nail bracelets were satisfactory, we understand your disappointment with the fit of the snake bracelets and the appearance of the clover bracelets. That isn't the experience we want our customers to have.
We genuinely appreciate you bringing this to our attention, and we'd like the opportunity to look into your order and work toward a resolution.
Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make things right.
Alvin, Manager, Valerie Mason
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I said oh out loud when I opened it
I'm not gonna lie, I ordered this expecting to be a little bit disappointed. Like I'd budgeted for that emotionally. And then I opened it and I just went oh. Out loud. In my kitchen. By myself.
June 11, 2026
Unprompted review
Reply from Valerie Mason
Hi Cambria, thank you so much for your wonderful review!
We're delighted to hear that your first impression exceeded your expectations! Your story genuinely made us smile, and we love that opening your package turned into such a pleasant surprise. Moments like that are exactly what we hope every customer experiences.
Thank you for choosing Valerie Mason and for sharing your experience with us. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
So this is the part where usually you…
So this is the part where usually you can tell. Like you take it out of the packaging and there's that slightly cheap shine, you know the one, kind of yellow, kind of plasticky. This is not that. It's warm. It sits on your skin properly.
July 1, 2026
Unprompted review
Reply from Valerie Mason
Hi Sloane, thank you so much for your wonderful review!
We're delighted to hear that the look and finish of your jewelry exceeded your expectations. It means so much to know you appreciated the natural, warm appearance and how beautifully it sits when worn. We put great care into creating pieces that our customers can feel confident wearing every day.
Thank you for choosing Valerie Mason and for sharing your thoughtful feedback. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Beautiful
The bracelets I got are wonderful! They are good quality and very pretty. The shipping takes awhile but it’s worth the wait! I will definitely be placing another order!
July 16, 2026
Unprompted review
Reply from Valerie Mason
Hi Brittany, thank you so much for your wonderful review!
We're delighted to hear that you love your bracelets and found them to be both beautiful and good quality. We also appreciate your patience with the shipping, and it means a great deal to know you felt they were worth the wait.
Thank you for choosing Valerie Mason and for your kind words. Your support truly means a lot to our team, and we look forward to serving you again with your next order. We hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
first thing I noticed was the weight
Okay so it came in like four days which I was not expecting. And it's in this little cream box, nothing crazy, but it feels nice. And I opened it and my first thought was oh this is heavier than I thought it would be. That's the thing that gets you. It doesn't feel like the flimsy stuff.
June 16, 2026
Unprompted review
Reply from Valerie Mason
Hi Bexley, thank you so much for your wonderful review!
We're delighted to hear that your order arrived sooner than expected and that the quality made such a great first impression. It's especially rewarding to know you noticed the weight and feel of the jewelry, as those details are important to us and help create a more premium experience.
Thank you for choosing Valerie Mason and for sharing your thoughtful feedback. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
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After reading all the negative reviews…
After reading all the negative reviews I was extremely scared for my purchase 🥴 but honestly everything went well and I am very pleased with my purchase!!! I ordered my bracelet set on 6/23/2026 and received on 7/10/2026…just in time for my birthday!! The set is also really pretty!! I just wish it was a lighter gold color. But other than that I am very happy with my purchase!!
July 11, 2026
Unprompted review
Reply from Valerie Mason
Hi Vanessa, thank you so much for your wonderful review!
We're delighted to hear that your order arrived just in time for your birthday and that you were so pleased with your bracelet set. It's also great to know that, despite your initial concerns, your experience turned out to be a positive one. We appreciate your feedback about the gold color and will certainly keep it in mind as we continue to improve.
Thank you for choosing Valerie Mason. Your support and kind words truly mean a lot to our team. We look forward to serving you again and hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
Love my order..
I love my order. Was received on time. Have received a lot of compliments ☺️ on my bracelet.
Thank you. Will order again.
July 8, 2026
Unprompted review
Reply from Valerie Mason
Hi Cynthia,
Thank you so much for your wonderful review!
We're thrilled to hear that your order arrived on time and that you're loving your bracelet. It’s especially rewarding to know you've received so many compliments—that's exactly what we hope for every customer!
We truly appreciate your support and are delighted to hear you'll be ordering from us again. We look forward to helping you find your next favorite piece.
Alvin, Manager, Valerie Mason
worst experience
Horrific experience! I never received my order. Based on reviews I've read, the quality of the merchandise sucks too. Spend your money elsewhere.
June 8, 2026
Unprompted review
Reply from Valerie Mason
Hi Kimba,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that you haven't received your order. We understand how frustrating that must be, and this certainly isn't the experience we want for our customers. We also appreciate you sharing your concerns.
We'd like the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you as quickly as possible.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
Very poor quality product
Very poor quality product, tarnish after a couple of wears , I don’t recommend!!!
July 4, 2026
Unprompted review
Reply from Valerie Mason
Hi Marzena,
Thank you for taking the time to share your feedback.
I'm very sorry to hear that your jewelry tarnished after only a couple of wears. We understand how disappointing that must be, and this isn't the quality or experience we strive to provide.
We'd appreciate the opportunity to look into this for you and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
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Honestly after the first one didn’t…
Honestly after the first one didn’t come through to me, I was hesitant that the second attempt got to me. And it did. Sophie was very helpful making sure that it would get to me
June 24, 2026
Unprompted review
Reply from Valerie Mason
Hi Alec,
Thank you so much for your thoughtful review!
We're delighted to hear that your replacement order arrived successfully and that Sophie was able to assist you throughout the process. We understand your initial hesitation, and we're grateful you gave us the opportunity to make things right.
Your patience and support mean a great deal to us. We hope you enjoy your jewelry, and we look forward to serving you again in the future.
Alvin, Manager, Valerie Mason
I have experienced bad customer service…
I have experienced bad customer service with this company as they never hear me out with the back-and-forth emails. After 2 months I have never received my bracelet order. Pictures from website appears to look great but I will never know how the order looks because I have never received them, $54.00 down the drown. I will try and call my bank to request refund. I suggest you reconsider purchasing from this Valeri Mason company.
May 26, 2026
Unprompted review
Reply from Valerie Mason
Hi Andrew,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that you haven't received your order and that your experience with our customer service left you feeling unheard. We understand how frustrating this must be, especially after waiting so long. This is certainly not the experience we want for our customers.
We'd appreciate the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case to ensure it receives the attention it deserves.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
My first order did not arrive
My first order did not arrive, so I had to call and arrange a second shipment. This took time to arrive as well.
Despite those issues, I'm happy with the items.
Thanks!
May 2, 2026
Unprompted review
Reply from Valerie Mason
Hi Lilibeth,
Thank you so much for your review!
We appreciate your patience and understanding after the delay with your original order. While we're sorry the first shipment didn't arrive and that the replacement took longer than expected, we're delighted to hear you're happy with the items in the end.
Your feedback means a lot to us, and we're grateful you gave us the opportunity to make things right. We hope you continue to enjoy your jewelry, and we look forward to serving you again in the future.
Alvin, Manager, Valerie Mason
I wish I could give 0⭐️’s … I’ve been…
I wish I could give 0⭐️’s … I’ve been waiting for my order for almost a month
Was said it was delivered and it was NOT
No more tracking info .. no real customer service only emails .cant get a refund without a police report … . company should be ashamed … Be aware very aware
June 7, 2026
Unprompted review
Reply from Valerie Mason
Hi Reice,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear about your experience and understand how frustrating it must be to receive a delivery notification when your order wasn't actually received. We also regret that our communication and resolution process left you feeling disappointed. This is not the level of service we aim to provide.
We'd appreciate the opportunity to investigate your order and work toward a resolution. Please email me directly at inquiries@valerie-mason.com with your order details, and I'll personally review your case and assist you further.
Thank you for giving us the opportunity to make this right.
Alvin, Manager, Valerie Mason
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Loving my new jewelry
I love the bracelets I ordered! I think the quality is great and I am wearing them everyday. Shipping did take a while, but now that the order is here I am very pleased.
June 30, 2026
Unprompted review
Reply from Valerie Mason
Hi Pamela,
Thank you so much for your wonderful review!
We're thrilled to hear that you're loving your new bracelets and that you've been wearing them every day. It also means a lot to know you're happy with the quality.
We appreciate your patience with the shipping time, and we're delighted that your order was worth the wait. Thank you for choosing Valerie Mason—we look forward to helping you find your next favorite piece!
Alvin, Manager, Valerie Mason
Chain is way too large for my wrist
Chain is way too large for my wrist. But I noticed an extra opening for the clasp. I wish the extra chain did not hang.
June 29, 2026
Unprompted review
Reply from Valerie Mason
Hi BLD,
Thank you so much for your review and for sharing your feedback!
We're delighted to hear from you, and we appreciate your comments about the bracelet fit. We understand that the extra extension chain may not be everyone's preference, and your feedback is valuable as we continue to improve our designs.
We're glad you found an adjustment that worked for your wrist, and we truly appreciate you taking the time to share your experience. Thank you for choosing Valerie Mason—we hope you continue to enjoy your jewelry!
Alvin, Manager, Valerie Mason
While the shipping tooka lot longer…
While the shipping tooka lot longer than I expected the jewelry is beautiful and I love it
June 11, 2026
Unprompted review
Reply from Valerie Mason
Hi Teresa,
Thank you so much for your kind review!
We truly appreciate your patience while your order was in transit, and we're sorry it took longer than expected to arrive. We're delighted to hear that you love your jewelry and that it was worth the wait.
Your support means a great deal to us, and we look forward to helping you find more beautiful pieces in the future.
Alvin, Manager, Valerie Mason
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