Valitor Reviews 

We had amazing service from Steve Sidney, nothing was too much trouble for him to help us with, he was very professional and helpful. He always responds quickly to any problems that occur

I’m not one for writing negative reviews because I’m a big believer in voting with your feet but people need to know about these cowboys.
If you are a growing business avoid Valitor as their customer service is absolutely disgraceful, don’t just take my word read all the reviews on here, there is a lot of customers saying the same things about the staffs don't care attitude. All I needed was to change my bank account details and they make this virtually impossible and after nearly a month of trying and actually getting it done I’m on the phone nearly every day after for an hour getting new issues put right that they have altered without letting us know, we’ve actually just gone 48 hours without being able to take card payments, yes we became a business that couldn’t take a payment, what a joke! I will say that the set up has been ok for the first 1.5 years but as soon as you need any level of customer support they provide you with the worst possible experience you can imagine. We can’t wait to leave them, if you want great customer service, respect and ease of use then you need to look elsewhere.

Having a problem getting our payments into the account since we re-opened on March 29th. There was a lump sum today( April 6th) but have failed to get through on the helpline? Is anyone else having similar problems?/

When I signed up with Valitor, we were promised 6 months rent free on the handsets and assured that Valitor would take care of PCI. Neither turned out to be true but their handsets worked well so I persevered for some time but PCI was impossible with no help given. So we moved. They are now chasing with debt collector despite the fact that they broke the agreed terms and already deducted what they were due, and more!

Absolutely shocking witheld payment for 9 months they closed the contract i sent back machine now they have sent me a bill for £700 they are worse than scammers.
There staff passes the buck and you are told a pack of lies AVOID

We managed to obtain Valitor merchants services very quickly, the initial process was all very quick (too quick). We were processing payments for a time of about 20 days and receiving deposits every day 3 days in arrears.. and from a single disgruntled customer charging back out of 150 odd they closed our account without giving us any chance to defend our selves! we tried to reason with them and they held our funds, this was now over 180 days as per the T's & C's, we reached out to them to request the funds held and they are continuing to hold the funds further (deemed to much of a risk) with a chargeback rate of less than 1%.. I would have to say AVOID as they really do not operate in a professional way.

avoid at any cost,bad customer service,not clear about charges,also credit machine they provide very low quality,do not suffer avoid

This is the most appalling customer service our business has ever dealt with. Irish helpline does not exist. We have to deal with a new representative every time, with seemingly no communication between them. Definitely would not recommend this company, we are considering legal action against the company. We are now dealing with a fault on Valitor's end and have been met with incompetence at every turn.

There is a distinct disconnect between what the sales team offers and what the brand can and will deliver. I have been left utterly disappointed by the Valitor experience so far and sadly, I will have to live with the consequences of this bad decision until 2024.

This is the worst company for customer service, customer respect in fact they have a don't care attitude. All I needed was to change my bank account details and they make this impossible. Can't wait to leave them if you want great customer service, respect and ease of use in my opinion which I have been with them for over 1.5 years vallitor isn't a good fit

Fantastic service provided by Matthew Wickham. So helpful from start to finish, even helped us on his day off.

Can't fault them. Everything is great. Scott is fantastic even afer sales :-)

Great and reliable service from Matthew Wickham. Thank you.

Great service from start to finish! Well done Mathew Wickham a pleasure doing business with you.
Steve King
MD

We are very happy with the experience with Valitor. Great customer service from Steve Sydney from the first visit to all the questions and efficiency. Definitely would recommend!

We change to valitor a couple of week back. Mathew Wickham was very helpful with transitions and Mathew come in installed and shows us how to use the terminal. Mathew is very helpful and always answer the phone

We changed to Valitor a couple of weeks back. The switch was swift and painless which was very much to do with the excellent service of Matthew Wickham who quided us through the process. The new machine is very swift in its process which is a big selling point for us.

We decided to go with Valitor a few weeks back, and glad we did.
From service to getting cash flow reports back on time and 100 % accurate on time.
Customer service second to none,
Would highly recommended this trusted
Company time and time again.

Great work Valitor keep it up.

Jamie and Ryan from Valitor are superb to work with. Very professional from the work go and provided a stress free change over whilst making us considerable savings from our previous service. 10/10

Ian was great very pleasant and officiant. I would highly recommend this company.