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ValorStep creates personalized apparel for the people who run toward danger — firefighters, police officers, paramedics, dispatchers, and veterans. We don't do generic merch. Every piece is custom-printed with your name, your department, and the details that make your service yours, so no two orders are ever the same. We're not trying to be the biggest brand — we're trying to be the most trusted. That means quality built to last past the first wash, real customer service that answers when you need it, and a community that never forgets its own. Every order we print, we're thinking of someone specific: someone who answered the call.
25 FIRST AVE. SW STE A, 57201, WATERTOWN, United States
3.4
2 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Everything is quality made. Looks great and everyone asks where I got it from, and with pride I say Valorstep
Reply from ValorStep
Thank you, Philip! Nothing means more than hearing you wear ValorStep with pride — and that people keep asking where the gear came from. Built to hold up on duty and off. With respect,
— Harry @ ValorStep
I never received my order. Despite a quick response from customer service when I initially emailed them that the order was stuck somewhere in the chain, they ghosted me on all my follow up emails. They continue to send me emails to buy something though. I have emailed them several times but have not received a response since their first contact. I wouldn’t buy anything from them
Reply from ValorStep
Tonya, I'm sorry — an order that never arrived and then silence on your follow-ups is not how we do things, and your frustration is fair. I want to track this down and make it right personally. Please email support@valorstep.com with 'Trustpilot – Tonya' in the subject line and it will come straight to me. With respect,
— Harry @ ValorStep
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