Valyōu Furniture Reviews 

773
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers frequently mention that the furniture pieces are beautifully designed, very comfortable, and fit wonderfully into modern living spaces. People also genuinely appreciate the fast shipping times, accurate tracking, and helpful support team whenever they have questions. Some reviewers were not happy with the durability of certain items like bed frames and experienced frustrating issues with customer support. A few customers shared receiving incorrect products, dealing with difficult warranty processes, and feeling let down by the overall quality. Others mentioned that certain items felt hard or lacked the expected plushness during daily use.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items like couches and bed frames are... See more

Quality

Clients share positive opinions on quality, noting that the furniture is well-made, sturdy, and visually... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and accurate... See more

Customer service

People report positive experiences with customer service, noting that support teams are prompt, responsive,... See more

Order

Reviewers express high satisfaction regarding the order experience, highlighting a smooth and easy process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had been looking for a couch for over a year and when I first went to Valyou’s website what I wanted was sold out. I called and sent an email asking for more details. I got a response via phone an... See more

Company replied

Rated 5 out of 5 stars

Couch I got was exactly what I was expecting and very comfy. I believe ValYou is under new ownership and I know there were some bad reviews before but I made sure to speak with the customer team befor... See more

Company replied

Rated 5 out of 5 stars

I absolutely love this couch! It arrived much sooner than expected, and the shipping process was smooth from start to finish. Assembly was quick and easy, setup was a breeze. The couch itself is beaut... See more

Company replied

Rated 5 out of 5 stars

I purchased The 5th Open Sectional from Valyou in orange, and overall I’m really happy with it. The color is bold and vibrant—exactly what I was hoping for—and it instantly became the statement... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store

Written by the company

We all love great furniture. The kind that catches your eye in catalogs, and makes million-dollar listings look the part. The thing is when it comes to getting your hands on this kind of furniture – the kind everyone loves to live with – you realize your local shop doesn’t stock it, it’s way overpriced, and takes 3 months to arrive. We started Valyōu to turn this all around. How? By making furniture that’s as inspired as it is cost-effective. We take cues from the latest trends and leading designers, partner with the most premium brands, and hire the most skilled furniture makers. The result? Quality furniture at really fair prices. It doesn’t sound too crazy from where we’re sitting.


Contact info

4.1

Great

TrustScore 4 out of 5

773 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(773)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall great service

Overall great service - they were great at communicating the whole entire process!

December 21, 2023
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

Appreciate this a lot, Hannah!

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Rated 1 out of 5 stars

Don’t do it!

This company is definitely a scam. They have not sent me my order placed in Nov. 2022. Then they claim they can’t refund it because they don’t work with my credit card company, and I have a very common credit card. When I leave this review they will claim they cannot find my order associated with my name to try to discredit my review, but please save your time and money. I’ve been trying to resolve this for over a year.

December 22, 2023
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

We regret any frustration you've experienced, Billie. It appears that most of your orders were successfully received, except for the bed. Unfortunately, ongoing delays with the manufacturer have affected the delivery of the bed.

Currently, we see that you've requested a cancellation, and you agreed to our advice that we would process your refund through the dispute resolution. Please note that we no longer use the payment processor initially used for your order, and we are unable to refund you through the original mode of payment.

Your feedback is valuable to us, and we will use it to enhance our services. If there's anything else we can assist you with, please let us know.

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Rated 5 out of 5 stars

Shoutout to Cameron and Gary

Shoutout to Cameron and Gary. They were early on the delivery. Caught them in the elevator and were super easy to work with and explained the assembly process to me. Thanks again!

December 13, 2023
Unprompted review
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Reply from Valyōu Furniture

Appreciate your 5-star review, Jonas!

Rated 5 out of 5 stars

Good choice for comfort

Good choice for comfort, quality and aesthetic! 100%! the delivery was also super smooth and well organized!

December 13, 2023
Unprompted review
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Reply from Valyōu Furniture

Yay! Thank you for your glowing review!

Rated 5 out of 5 stars

Feathers sectional

The sectional and chair that we got arrived at my house super fast and the set up was probably one of the simplest ones ever. The couches feel comfortable and soft. Great customer service and great products highly recommend

December 6, 2023
Unprompted review
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Reply from Valyōu Furniture

We appreciate your review, Manny

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Rated 5 out of 5 stars

Great value

Great value, exceeded our expectations, incredibly comfy.

December 4, 2023
Unprompted review
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Reply from Valyōu Furniture

Appreciate your feedback, Craig! Just so delighted you love your new furniture.

Rated 5 out of 5 stars

We love our new couch

We love our new couch! Valyou had great customer service and the couch was super easy to unpack and assemble.

December 6, 2023
Unprompted review
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Reply from Valyōu Furniture

Even your dog loves it! Thank you, Evan!

Rated 5 out of 5 stars

Great experience

Great experience, door to door! I went into the Honolulu showroom on October 25, fell in love with the Feathers sectional. I went in looking for a sofa bed, but Feathers won me over. I placed my order, was given an estimated delivery for end of November/first week of December. This being Hawaii, I was mentally prepared for a later delivery.

On November 29, I happened to be in the area, stopped into the store for a status update. The young man at the desk couldn’t give me a firm date, noted in the system for logistics to call me. A few hours later, I got a call that all but one of my items could be delivered on 12/4. I happily agreed to schedule. The one item on back order I could easily fit into the back of my SUV once it arrived.

Today is 12/4. ALL my items were delivered. Not only that, the guys who delivered had to schlep a steep driveway (3rd house up!) as they could not drive up or back into the driveway. They parked on the street, made multiple trips with a dolly. At one point, when bringing down my old couch piece by piece, one guy shouldered a piece and hoofed it down the driveway. These guys are rockstars!

All in all, great experience. And I’m loooooving my sectional.

December 4, 2023
Unprompted review
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Reply from Valyōu Furniture

Thank you for the detailed review, Cindy We are truly inspired with your kind words.

Rated 5 out of 5 stars

Great sofa

Great sofa, really love it, very helpful staff and on time delivery

November 26, 2023
Unprompted review
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Reply from Valyōu Furniture

Thank you for your amazing feedback!

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Rated 5 out of 5 stars

Gorgeous couch

Just got my couch delivered from Valyou and it's beautiful! Jerry & Jerome who delivered were on time, so helpful, set it up for me and even took out my old couch for me. The value of the couch is 100% worth it. Highly recommend!!

November 30, 2023
Unprompted review
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Reply from Valyōu Furniture

You made our day, Kristen! Thank you for your kind words.

Rated 5 out of 5 stars

I strongly recommend considering the…

I strongly recommend considering the purchase of this exquisite and remarkably comfortable sectional sofa. Its aesthetic appeal and plush design make it an excellent choice for enhancing both the beauty and comfort of your living space.

November 26, 2023
Unprompted review
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Reply from Valyōu Furniture

We appreciate your effort in leaving this wonderful review, Hassan!

Rated 5 out of 5 stars

I appreciate Valyou Furniture for…

I appreciate Valyou Furniture for making our experience 5/5. From in store ordering with Toby, to delivery with Jerry and Jerome, we were very pleased.

November 29, 2023
Unprompted review
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Reply from Valyōu Furniture

We are pleased to hear this, Simone. Thank you for supporting us!

Rated 5 out of 5 stars

Ordered last week

Ordered last week, couch arrived less than a week later. Amazing customer service and amazing delivery guys. Cameron and Gary were very helpful and kind! Havent unboxed the couches yet but Im sure we’ll love our sectional. Would order from here again

November 28, 2023
Unprompted review
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Reply from Valyōu Furniture

That was fast! Appreciate your 5 star review!

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Rated 1 out of 5 stars

I don't know when I will get my product after 1 month delay

I purchased a bed from them on Sept 24 with ETA for early November. Than it got delayed to Nov 24, and now the new ETA is Dec 14, but still not certain since they still don't have the product on stock.
I asked if this is a certain date, and the answer is that they can't do nothing and can't guarantee the delivery before they get the product on stock.

Update: it's not true they couldn't find an order. The next day of this review they contacted me to change to another bed.
The same bed that I still haven't received is still being sold. They are selling products that they don't have in stock
I'm cancelling my order and don't recommend.

September 23, 2023
Valyōu Furniture logo

Reply from Valyōu Furniture

We've been looking for an order associated with your review but we can't find any. Please reach out to us directly so we can further help.

Rated 5 out of 5 stars

Beautiful couch and great delivery service

The couch is excellent, super comfortable and stylish. Delivery team, Ralphy and John, did a fantastic job - they were so friendly and careful put everything in place. Great service and highly recommended!

November 27, 2023
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

We are super happy to hear this, Jamie! Thank you for your recommendation.

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