Vanan Services, Inc. Reviews 

1,024
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Vincent really helped me out in a crunch. I needed a rush translation for a few documents related to ky visa. I could not find anyplace that would do it in 24 hours. Vincent guided me through their se... See more

Rated 5 out of 5 stars

I was stressed about trying to update my CV while busy at other things and without a computer on hand. Vanan Services took all the stress away! Almost immediate response by email and phone. Extremely... See more

Rated 5 out of 5 stars

Everything was great especially for timely response via phone call from Alan. It would be perfect if you might reduce and fix the contact window(s). Sometimes the information from different peopl... See more

Rated 5 out of 5 stars

The service was as superb as promised. I received the written translations promptly, well ahead of the five days I had anticipated. And when I requested a couple of minor corrections in the spelling... See more

Company replied

Company details

  1. Business to Business Service
  2. also in
  3. Association or Organization
  4. Audio Transcription Service
  5. Data Entry Service
  6. Transcription Service
  7. Translator

Written by the company

Vanan Services, Inc., based in NYC, New York, has been offering certified transcription, translation, subtitling, captioning, voice-over, audio description, typesetting and typing services for more than a decade. Our specializations include certified document translation with 100% USCIS acceptance. Audio and video translation for personal, professional, and legal purposes. Transcription services for meetings, phone conversations, interviews, lectures, and more. Closed captioning and subtitling in accordance with FCC standards. Professional document type and formatting. Audio description to improve video accessibility (available only in English). All of our services are created by humans. Connect with our 24/7 support team through live chat, phone, or email.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,024)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

My LEGAL translation was VERY BAD

My LEGAL translation was extremely wrong and the paper is missing MANY sections. The person translating was CLEARLY lazy and it was a 10 SECOND VIDEO! I had someone say "Nena" in my video (which is in Spanish) and it was typed in the English section like are you serious THIS IS FOR A DOMESTIC VIOLENCE CASE. Not to mention they completely skipped over the part where someone was THREATENING TO BEAT SOMEONE UP TWICE! Clearly this company needs to stop providing services for LEGAL situations. Truly disappointing. Seems to me like it was translated off google translate.

December 9, 2024
Unprompted review
Vanan Services, Inc. logo

Reply from Vanan Services, Inc.

Hi Johanna,
We are really sorry to hear that you’re not satisfied with the translation. We take quality very seriously, especially for legal translations, and want to make sure this is addressed as quickly as possible.

Please reach out directly to our production team with further details so we can resolve this immediately. You can email us at support@vananservices.com and include ATTN: Project Execution Manager along with your order number for priority assistance.

We’ll make this right for you and look forward to hearing from you soon.

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Rated 5 out of 5 stars

Iam really waiting for their response…

Iam really waiting for their response iam eagerly waiting to do the work but they can't giving any response to me 😭

April 13, 2024
Unprompted review
Vanan Services, Inc. logo

Reply from Vanan Services, Inc.

Thank you for reaching out and sharing your concerns. I understand that waiting for a response can be frustrating, especially when you're eager to get started. At the moment, we do not have any open positions, and we're not hiring right now.

I also want to mention that it’s important to verify job opportunities through official channels, as some influencers on platforms like YouTube, Instagram may not have the most up-to-date or accurate information.

We truly appreciate your interest, and we encourage you to keep an eye on our careers page for any future openings. Best of luck in your job search, and thank you for your understanding.

Rated 5 out of 5 stars

The responsiveness and assistance…

The responsiveness and assistance provided by this company in translating our official documents were outstanding. They maintained phone communication throughout the entire process and accommodated our deadline requirements with flexibility. I definitely plan on using their services in the future. Special thanks to Sheldon for their kindness and invaluable help after calling multiple times :)

September 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Professional and fast

They are always very professional, fast to respond and to quote. We got the documents in less than 30hrs. Highly recommended.

October 14, 2023
Unprompted review
Rated 1 out of 5 stars

These guys mostly have fake reviews on…

These guys mostly have fake reviews on here. My experience with them can be characterized as “borderline harassment “,”stressful “, “poor quality output”,” shady sales people “.

The worst translation services I have ever seen in my life. I have hired multiple translation companies, but I have never had such a bad experience.
They have all these sales executives working with fake names.
There are 2 guys called Alan Morris and Aaron, ( I seriously doubt they have real names) and I was promised that the translation would be delivered in 2 days. They also promised that if the translation has any errors, they would work with me on rectifying it.
However, They couldn’t fix their mistakes even after 4 long stressful calls.
After explaining to Aaron, that this was borderline harassment and I telling them that it was stressful for me to be on multiple calls over such a trivial issue, the only excuses that he could come up in his fake accent was,” you are not being professional “this is getting too personal “,” I am on the sales team”. When I asked him isn’t it his job to ensure the quality of the output, he had no answer to that.
He also told me not to act smart even though it was him/them who dropped the ball on the client.
His final response was for me to seek Whatever remedy I could.
So that was that.
And They also stole my money and gave me a useless file.
So don’t hire them if you want to avoid the hassle.

To begin with, the company seemed shady from the start because I was never able to speak to the guy called Vincent Bailey, who gave me a quote over chat.

It’s always the sales guy who give you all the sales gimmicks to take your money but unable to provide a quality output. They don’t seem to have a quality assurance manager or a project manager. They should lose their licenses.

Edit:
I raised the issue of the refund with Aaron ( Some sales guy with a phony accent) and he shut me down by telling me not to “Act smart”. I am not going to be giving you accolades for that. You shouldn’t be running a business if this is what your attitude is.

I did tell the guys they could keep my money if they were not going to refund. At that point it was pretty clear that Aaron didn’t care.
It was only yesterday that they agreed to issue me a refund when I told them USA does give customers avenues to seek resolutions and this guy offered a refund.

A Bad review is a bad review. Take it for what it is.
How is it defacing. Should a client just walk away with a bad experience.
The 4 long stressful calls were worth much more than the refund of $13.65

For them everything is difficult since they don’t have a real translator. It was just normal Punjabi. You are translating the speech, not reproducing a dictionary. These guys act as if they are doing the service for free.

Either they don’t know how to run a translation/transcription business, or they very well know how to harass gullible customers by over promising and then shutting them down.

I would not recommend them. They can’t be trusted due to misrepresentation. They don’t have a real translator, let alone a quality translator.

This is not the American way of business.

October 7, 2023
Unprompted review
Vanan Services, Inc. logo

Reply from Vanan Services, Inc.

Hi GD S,

We took some time to review your entire order and interactions with us. Our team has worked with several translators to revise the translation. However, based on your feedback, we understand you are not satisfied with the quality of our work. Please note that all translations we produce are done by native human professionals. It would not be possible for AI or Machines to identify speakers, time code, and produce a side-by-side translation draft.

Again, we apologize that we were not able to fulfill this translation service request to your satisfaction, it is important to note when it comes to translation, there is always room for improvement and different word choice selections. The source audio file you have shared with us is of difficult quality, it is marked on the quote you paid for. As per our policy, we are unable to guarantee accuracy on difficult source audio files.

Our company is an equal-opportunity employer based in Fredericksburg, Virginia, and we employ people all over the world. A few of our service personnel are in India. And yes, they use pseudonyms to make it less difficult for clients to communicate with us. This by any stretch is not illegal or unethical, in fact, a standard business practice on a global scale.

While we did review the interactions you had with our service personnel over the phone, it is appalling to hear that you have repeatedly berated and even hurled expletives at them in Punjabi, while they remained calm and indicated to keep the call professional. Just because they are from a geography you are familiar with, doesn’t give you any right to treat them that way.

It is baffling that you state that we stole your money when it is evident that this is a service that you willingly paid for. While we understand you are upset and frustrated at the outcome - stating we stole your money or trying to scam you is simply false. This all points to the fact you are simply trying to deface our reputation by alleging the aforementioned.

We do not want any money or business that comes at the expense of disrespecting our employees. A full refund of $ 13.65 has been initiated to the source account, and you should see it reflected in 5 to 7 business days. If you would like to further correspond with us, please do so in a cordial and professional manner.

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Rated 5 out of 5 stars

Recommended - Easy & fast

I had an excellent experience with the translation services provided by this Vanan. Alan, in particular, stood out for his assistance throughout the process. I highly recommend this company to anyone seeking professional and reliable translation services.

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

I needed translation

I needed translation, and ALAN help me alot, he was so helpfull. He answer all my question with patience. Whenever i need translation i will call them again.
Thank you

June 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Good customer service

I was helped by Vincent today. He was very much on top of things and fast paced to respond. He helped me through the process of getting a quote. I appreciated the help!

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! I chatted with Vincent and he was very helpful and efficient with all the information that I need. Had a little problem with the payment method but he fixed it. Great job!
Now, I am looking forward to receiving the translated document.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Swift response and reasonable quote!!

Just chatted with Alan on a translation Job. I was provided a very reasonable quote and with the info I received through chatting, I am convinced to go with Vanan. I will post my experience after the job later; I have a feeling it will be a good one based on the interaction I had with Alan just now.

May 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent follow up service

Following up a purchase a couple of Weeks ago, I was on need of a new document on the basis of the previously translated one (for complying with a different state requirements). I contacted back Vannan, and they were helpfuls and fast in helping me getting the document in no time, and free of charge

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

I've had a great experience with this…

I've had a great experience with this service. The responses were accurate, timely, and clearly articulated. Steffi Gordon was able to address all of my inquiries with a level of detail and understanding that I found impressive. I look forward to using this service again in the future. Keep up the good work!

May 15, 2023
Unprompted review

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