Transparency and responsiveness in communications with Lillie-Mae post purchase. Her eagerness to assist was second to none. Just lovely to deal with all round. Pre purchase Simon was just fanta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Its my first time purchasing a new vehicle. Our business needs 3 new vans, Robert Upjohn was particularly helpful explaining the different products and making sure I chose the right one for my busine... See more
Company replied
Ordered a new Van for our business through Vanaways. Process was extremely seamless and stress free. Tyler Flage was very helpful throughout the process. With continuous communication we knew what was... See more
Company replied
From the initial contact & prompt responses we knew we were in good hands. Paige Wallace has been exceptionally helpful, keeping in touch and making sure we are happy with our new van. We feel that... See more
Company replied
4.7
Excellent
289 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Great people, great experience
Liam and Joe are the gentlemen that I liaised with. They are really friendly, knowledgeable and helpful. I have purchased 36 vans from this business and I have had no problems with the orders.
I strongly recommend to anyone to use this business services. They are great people.
August 3, 2025
Unprompted review
Reply from Vanaways
Thank you for your amazing review.
Liam & Joe are a great team, and we are pleased we were able to provide you with 36 vans.
There is no limit to the number of vans we are able to provide to our customers.
Many Thanks for your business
Stacey
After Sales Manager
We had a difficult time trying to..
We had a difficult time trying to source the amount of vehicles we needed to serve our business. We was put in touch with Liam at Vanaways and the rest is history!
Safe to say we’ve found our vehicle sales partner for life!
Thanks to all at Vanaways
August 3, 2025
Unprompted review
Reply from Vanaways
We are pleased Liam was able to source the vehicles you required for your business, and we cannot wait to be your vehicle sales partner for life.
Thank you
Stacey
After Sales Manager
Reply from Vanaways
Thank you, Paul for our 5 stars. We are pleased you are happy with your van and our service.
Thanks
Stacey
After Sales Manager
Excellent Service from Lillie Mae
We recently purchased a van from this dealership, but this review is specifically about Lillie Mae, who assisted us during the process. She was extremely helpful, polite, and professional throughout. Her friendly attitude made a real difference. Thank you, Lillie Mae!
July 29, 2025
Unprompted review
Reply from Vanaways
Thank you for your review.
Lillie Mae is an asset to our company, and we are pleased she kept you updated.
Kind Regards
Stacey
After Sales Manager
Personally
Personally, Vanaways have been really good helping me throughout getting my new arrangement completed, All the team have been amazing throughout, regularly checking up on me making sure everything is okay, the van dealing with Lillie ,Jack from day one has been a smooth journey, I would be more than happy to recommend vanaways and the team to get your next commercial vehicle completed with no stress as they deal with everything in a very professional manner.
July 25, 2025
Unprompted review
Reply from Vanaways
Thank you, Steve, we try and make the process of purchasing a new van as smooth as possible.
Lillie and Jack are amazing, and we will pass on your kind comments.
Thank you
Stacey
After Sales Manager
Excellent service from start to finish…
Excellent service from start to finish with Steve and Lily, thank you
July 24, 2025
Unprompted review
Reply from Vanaways
Steve and Lillie are very grateful for your kind words.
Safe Journeys
Stacey
After Sales Manager
Good service from start to finish
Good service from start to finish, although we are waiting for the last van to be delivered tomorrow.
July 24, 2025
Unprompted review
Reply from Vanaways
Kellie thank you for our review, and we hope you were happy with the last van that was delivered. Any issues at all please contact Customercare@vanaways.co.uk and we will be happy to help.
Thank you
Stacey
After Sales Manager
I had a great experience with Vanaways
I had a great experience with Vanaways, brought a new Maxus Eterron 9 with the help of Steve Newport it was a great service and will certainly be using him for future vehicle purchases.
Lillie-mae Northover was also very efficient keeping me upto date every step of the way.
Thank you both
July 16, 2025
Unprompted review
Reply from Vanaways
Thank you, Dan, for our 5-star review.
Both Steve and Lillie-Mae are excellent, and we are pleased you feel the same way.
Many Thanks,
Stacey
After Sales Manager
A very smooth & easy experience
A very smooth & easy experience. Staff (especially lillie-Mae Northover and Jack Doney) were very helpful indeed.
July 1, 2025
Unprompted review
Reply from Vanaways
Hi Rebecca, Thank you for your review. We are pleased you had a positive experience; we try and make the process of purchasing a van with us as easy as possible.
Kind Regards
Stacey
After Sales Manager
Van purchase
It was a very easy process throughout. Lillie - Mae was keeping me up to date throughout it all. Van got delivered first thing as well.
June 30, 2025
Unprompted review
Reply from Vanaways
We are over the moon you had a positive experience and Lillie-Mae kept you updated.
Kind Regards
Stacey
After Sales Manager
Joe was fantastic
July 1, 2025
Unprompted review
Reply from Vanaways
Thank you for your review.
We are pleased you had a fantastic experience.
Safe Journeys
Stacey
After Sales Manager
Vanaways were a pleasure to deal with
Vanaways were a pleasure to deal with - of all the companies we contacted they listened to our requirements and were responsive as our needs evolved. Handover from sales to the delivery coordination process was smooth and Lillie-Mae Northover did a great job of keeping us informed and sorting out a couple of minor issues (caused by the dealer).
June 25, 2025
Unprompted review
Reply from Vanaways
Hi Jamie
Thank you for your amazing review.
We will pass your comments onto Lillie-Mae, we are really pleased the process was smooth and you were kept updated.
Safe Journeys
Stacey
After Sales Manager
So easy to deal with and very helpful
My van recently starting costing me a lot of money so I decided I wanted to get a new van that gives me the piece of mind of having a warranty. I stumbled across Vanaways online and after contacting a couple of similar companies, they were the ones who offered the best offers and quickest deliveries.
Simon and Lillie-Mae were both very helpful and quick to respond to any of my enquiries.
Id highly recommend vanaways
June 25, 2025
Unprompted review
Reply from Vanaways
Thank you for your lovely comments for Simon & Lillie-Mae.
Vanaways are always here from finding your perfect van and then continuing to answer any questions you have.
Stacey
After Sales Manager
The sales man soused us an ideal van…
The sales man sourced us an ideal van for our companies needs. The quote was excellent. Vanaways admin was very smooth easy to navigate and the van was delivered direct to us on time
June 16, 2025
Unprompted review
Reply from Vanaways
We’re really glad the process was easy and straightforward for you — that’s what we aim for! Appreciate you choosing Vanaways!
Stacey
After Sales Manager
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Excellent Service – Highly Recommended!
Lillie Mae was an absolute pleasure to deal with from start to finish. She was honest, helpful, and made the whole process of buying the van smooth and stress-free. Communication was spot on, and everything was exactly as described. Couldn’t be happier with the purchase – highly recommend her to anyone looking to buy a vehicle. Thanks again, Lillie!
June 25, 2025
Unprompted review
Reply from Vanaways
Thank you for your amazing review.
Vanways try and make every van purchase a smooth and easy process.
We will pass your lovely comments on to Lillie-May.
Safe Journeys
Stacey
After Sales Manager
A fabulous team!
After I placed the order with the sales team, this was passed to Lillie-May to manage the next team to manage the admin through to delivery. My contact was Lillie-May; she has done a fabulous job for me, getting a delivery date secured sooner than expected but also keeping me fully informed during the process. In addition, Lillie-Mae followed up with me on the day of delivery and afterwards to ensure we were happy and every went smoothly. An asset to Vanaways!
June 24, 2025
Unprompted review
Reply from Vanaways
Thanks so much for the lovely review! We're really glad to hear Lillie-May looked after you so well — she’s brilliant at what she does.
Getting your delivery sorted sooner than expected and keeping you in the loop is exactly the kind of service we aim for. We’ll be sure to pass on your kind words to Lille-May. Thanks again for choosing Vanaways!
Great service from Lille-Mae and team…
Great service from Lille-Mae and team from Vanaways. Been dealing with Simon Lewis for a long time. Would recommend.
June 16, 2025
Unprompted review
Reply from Vanaways
Thank you for your lovely comments, we will pass these onto Lille-Mae and Simon.
Kindest Regards
Stacey
After Sales Manager
The communication was excellent
The communication was excellent, they kept us informed of delivery all the way through the process and the vehicle arrive pretty much exactly on time.
June 23, 2025
Unprompted review
Reply from Vanaways
Thank you for your 5-star review.
We are pleased you received excellent communication and your vehicle has arrived.
Safe Journeys
Stacey
After Sales Manager
From start to finish I can honestly say…
From start to finish I can honestly say All staff have been amazing
But the one that stands out is Lillie-Mae , even though there was challenging moments due to the finest company she went above and beyond to resolve all issues and kept me up to speed at every moment.
She is a credit to the organisation and found her very pleasant so Thankyou Lillie .
June 17, 2025
Unprompted review
Reply from Vanaways
What an amazing review, thank you Daniel.
We will pass on your lovely comments onto Lillie-Mae.
Many Thanks
Stacey
After Sales Manager
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish helping me get my minibus! Will definitely be using them again in the future!
June 16, 2025
Unprompted review
Reply from Vanaways
Thank you for your 5 star feedback.
We are pleased you were happy with our brilliant service.
Always here for you in the future.
Stacey
After Sales Manager
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