VanCity Savings Credit Union Reviews 27

They ruined my credit when my card was being frauded. I've tried to follow up for two years and nothing has been done. I went from having credit in the low 800s to having a credit score of 650. The customer service people are nice, and on the phone or by email it seems like they are helping you, but in the end I still have awful credit. How can one bank's error ruin your life so effectively it's crazy.

Need lots of the time and patience to go the branch, they serve each customer at least half hour. Not sure what transaction take they are doing take more than half hour, shortage of staff is another problem. No manager managing too.

Been with them for 7+ years with my business account and have always had great service and transparent fees. I was recently approved for a line of credit and it took literally 24 hours to show up as available in my account.

I have have 3 Business account at Pinetree Vancity branch for over 10 years...this will be the last year. I always do all my transactions online and go to the branch every 6-8 weeks. On March 7, 2024, I went to do some in-person transactions. The teller, Georgette R was very rude, impolite and disrespectful. I emailed a complaint to the admin, received a phone call and email from the assistant manager and then the branch manager but nothing happened. I filed a complain with BC Human Rights Tribunal based on the discrimination I encountered from this teller given my old age and being non-white.
I'm in the process of withdrawing my 3 bank accounts from this bank. I do not recommend that you deal with this bank unless you can accept insults from a teller like this person.

While we have had an account at Vancity for over 22 years...this will be the last year. Had a nightmare experience when for NO reason or warning my wife's Enviro Visa was arbitrarily blocked. After spending an hour on the phone with their "card services" had never gotten an explanation of why or what could be done. The card never has an outstanding balance and is always paid automatically by significant cash on deposit at their Robson Street branch. WARNING! You should not rely on their Enviro Visa for international travel. It's an ugly experience thinking about my 76 year old wife sleeping on the floor at the airport.

UPDATE - Vancity called me to rectify the the situation, the followed through with the solution. After 3 calls, the issue has been resolved -
Been with this bank for 20 years perfect history of payments. Dinged my credit over 77 cents of interest charged after I paid
Off the small balance my line of credit. They will not reverse. Bad business. I am not upset about being charged fees or interest. I am upset because vancity charged 77 cents of interest after I paid the balance and did not notify me and then proceeded to report a delinquent missed payment to the credit bureau and tarnish my perfect credit for the 77 cents. And you say call? I was on the phone with 3 people today who basically said sorry we cant do anything. Not sure what you think calling again will do. I think a courtesy call for people like me would be nice especially vancity wants to ruin credit over 77 cents. If you want a bank thst does not care about the repercussions of thier indiscretion and lack of consideration for hard work in maintaining a perfect credit score...

Always reliable. Care about consumers. Can trust them.