Harry was enthusiastic and helpful enabling me to get insurance for a slightly oddball situation (commercial van now being used for private use only) without difficulty. My only advice would be that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Revised review- I took out a policy and had issues with getting repeated phone calls from this company, I spoke to a number of people at customer support who assured me the problem was resolved. Sadly... See more
Company replied
I had numerous phone calls 7 to authenticate policy when it had already been done! They were told stop phoning or we cancel they got the message after that. However I had a call from their customer... See more
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I received an online quote which I was happy with. I then had to phone to verify a few things. At that stage it appeared that my secondary driver had no been put on the new insurance . It was all sor... See more
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Company details
Written by the company
VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 80,000 van insurance customers.* If BIS are unable to assist with a quotation, we automatically refer you with quotes from our specialist partners.
Contact info
First Floor, 140 Brompton Road, SW31HY, London, United Kingdom
- vancompare.com
4.4
Excellent
6K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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No fuss No faff!
No fuss No faff!!
Amazing service all completed in 5 mins with the exact deal I was looking for
Happy t4 owner!
Shout out to Ryan William for being super efficient and the right price!
March 20, 2026
Reply from VanCompare.com
Dear Toni,
Thank you for your fantastic review.
We are delighted to hear that everything was sorted so quickly and that you got exactly the deal you were looking for. Providing a no fuss, efficient service is exactly what we aim for.
It is great to hear Ryan delivered such a smooth experience and secured you the right price. We will be sure to pass your kind feedback on to him.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Good Afternoon,
Thank you for your great review.
We are delighted to hear that Sophie was very helpful and efficient. Providing a smooth and supportive service is exactly what we aim for.
We will be sure to pass your kind feedback on to Sophie. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Very quick easy to set up
March 20, 2026
Reply from VanCompare.com
Good Afternoon,
Thank you for your kind feedback.
We are delighted to know you had a positive experience with us. It is always great to hear that our service is meeting expectations.
If you ever need any assistance in the future, please do not hesitate to get in touch. We will be more than happy to help.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Tony,
Thank you for your great review.
We are delighted to hear that you found everything simple and easy to sort out. Providing a straightforward and hassle-free experience is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
The helpful and friendly attitude of…
The helpful and friendly attitude of your sales person. Made the experience a great deal less stressful. Thank you.
March 18, 2026
Reply from VanCompare.com
Dear Malcolm,
Thank you for your wonderful review.
We are delighted to hear that our advisor’s helpful and friendly approach made the experience less stressful for you. Providing reassurance and support is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Denis was really helpful and guided me…
Denis was really helpful and guided me through the process
March 18, 2026
Unprompted review
Reply from VanCompare.com
Dear Alan,
Thank you for your 5-star review.
We really appreciate you taking the time to share your feedback and are delighted to know you had a positive experience with us. If you ever need any assistance in the future, please do not hesitate to get in touch. We will always be happy to help.
Yours Sincerely,
Charlie Byrne
VanCompare
Easy to use and process
March 14, 2026
Reply from VanCompare.com
Dear Nicola,
Thank you for your great review.
We are delighted to hear that you found the process easy to use and straightforward. Providing a smooth and simple experience is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Avoid, year 2 rip off. Poor service. Charlatans.
Avoid. Unethical. They tried to auto renew two weeks in advance and double their rates. It then takes hours on the call centre to cancel. APP is useless too. Renewal quote was £504. Switched elsewhere for £184. Big rip off. Poor customer service. Still waiting to cancel on the phone line.
Update. Contrary to the response below I did discuss this in detail with you on a long phone call. But I we agreed there was nothing you could do now. This was the opposite to not discussing it. I also declined the £50 Amazon voucher that was ‘offered’ and told you to give it to charity. Again, you didn’t get the complaint, which still fully stands. …dispute an offer if £50 ‘voucher’.
March 17, 2026
Unprompted review
Reply from VanCompare.com
Dear Mr. Braithwaite,
Thank you for taking the time to share your feedback, although I must sincerely apologise for your negative experience.
Policies are set to renew automatically unless we are told that cover is no longer required. A renewal invitation is issued in advance to provide notice of the upcoming renewal terms, including the premium and the date payment will be taken. Payment is collected before the renewal date so that cover can continue without interruption at the point the new term begins.
The intention is to provide seamless protection. In the UK, vehicles must remain insured at all times (unless declared off the road). This is a legal requirement, and automatic renewal helps avoid any unintended lapse in cover that could place a customer in breach of these requirements.
That said, I am very sorry that the renewal price offered was not competitive on this occasion, and I am equally sorry to hear of the difficulty you experienced when trying to contact us to cancel. I also note your comment regarding My Portal, and I regret that your experience with both our service and the app left you feeling so disappointed.
We did try to contact you to discuss these concerns directly, but appreciate that you did not wish to discuss this matter. Should you change your mind, we remain here and would welcome the opportunity to address your concerns properly.
We are dedicated to resolving issues to our customers satisfaction, and making amends where appropriate is important to us. Please also be assured that your feedback is being taken seriously, as it helps us improve our service.
Yours Sincerely,
Charlie Byrne
VanCompare
Quick and efficient service and…
Quick and efficient service and pleasant advisor, making the whole thing easy and one less thing on my to do list
March 17, 2026
Reply from VanCompare.com
Good Afternoon,
Thank you for your fantastic review.
We are delighted to hear that you received quick and efficient service, and that our advisor made the process easy and pleasant for you. It is great to know we could take one more task off your to-do list.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Good Afternoon,
Thank you for your kind review.
We are delighted to hear that you found our team very helpful on the phone. Providing clear and supportive service is exactly what we aim for.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear John,
Thank you for your great review.
We are delighted to hear that you found our service efficient and courteous, as well as offering good value for money. That is exactly the experience we aim to provide.
Thank you again for taking the time to share your feedback.
Yours Sincerely,
Charlie Byrne
VanCompare
Rude staff don't even say goodbye just…
Rude staff don't even say goodbye just put the phone down on you. Spent an hour sorting insurance only to have the phone put down on me with no idea if my van is actually insured or not. Would not recommend using this company.
March 16, 2026
Unprompted review
Reply from VanCompare.com
Dear Jay,
Thank you for taking the time to share your feedback, although I am sorry to hear about your experience. We take your concerns seriously and are committed to resolving this matter.
As your review is anonymous, I have requested your details via Trustpilot. Once I am able to locate your policy, I will review the interactions you have had with us and contact you personally so that we can address your concerns around the time you have invested and any uncertainty regarding your cover. Please accept my sincere apologies for the experience you have had.
I look forward to hearing from you so that we can put things right.
Yours Sincerely,
Charlie Byrne
VanCompare
James on the phone was fast and helpful
James on phone was fast and helpful , he was he nice to speak to
March 16, 2026
Reply from VanCompare.com
Dear Rio,
Thank you for your great review.
We are delighted to hear that James was fast, helpful and pleasant to speak with. Providing efficient and friendly service is exactly what we aim for.
We will be sure to pass your kind feedback on to James. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Rude customer services.
Customer advisor was very rude and ignorant.
When i said i wanted to cancel my quote due to excessive uplift in price, i was just told "OK fine" and the phone was put down.
A few seconds later I got another call and told them I had just cancelled and again rude and arrogant advisor who put the phone down.
23RD March update.
Had a call from CS who have promised they will deal with the training needs of the individual concerned. They will not be sacked but will be trained as requested. I did not ask for it but got an amazon voucher as an apology. I ended up getting insurance cheaper elsewhere in the end so all is well that ends well.
March 15, 2026
Unprompted review
Reply from VanCompare.com
Dear Mr. Allen,
Thank you for taking the time to speak with me on Thursday. It was good to address your concerns directly and resolve the issues you experienced to your satisfaction.
We take feedback very seriously, particularly regarding staff conduct, as it helps us improve our service.
If you need anything further from VanCompare Direct, please do not hesitate to contact me personally. I am here to help and will ensure you are well looked after going forward.
Wishing you a pleasant afternoon ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Katie,
Thank you for your fantastic review.
We are delighted to hear that you received five-star communication and support from our team. Providing clear and helpful service is exactly what we aim for.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
This company hounded me for an…
This company hounded me for an insurance policy they took out on my behalf after only asking for a quote for a van I didn't end up buying. Left a negative review which they promptly begged me to remove promising the matter was closed. This had gone on for years. So like a fool I removed the review. Only to now find that rather than close the issue they simply sold the debt on to a debt collection agency (AGAIN) so now I'm going to pay it but I advise you very strongly to not use this awful company or at least record all calls and save all emails from them.
Absolute liars!!ZERO STARS OR LESS IF POSSIBLE
March 13, 2026
Unprompted review
The whole experience was very relaxed…
The whole experience was very relaxed and Bradley was brilliant went above and beyond what I was expecting.pity all insurance companies don't have employees like this take my hat off to them Bradley Jones is a quality employee.
March 13, 2026
Unprompted review
Reply from VanCompare.com
Dear Jason,
Thank you for your fantastic review.
We are delighted to hear that Bradley provided such a relaxed and supportive experience, and that he went above and beyond your expectations. It is great to know he made such a positive impression.
We will be sure to pass your kind feedback on to Bradley. Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
Was going okay I made a mistake as I…
Was going okay I made a mistake as I didn’t think insurance number one went through didn’t wanna drive my truck and lose it so I was looking for another insurance company in the meantime the next day the insurance for the first one I went through came through so I’ve had to prove that I was insured to get my money back ever since then I’ve had problems. I’ve sent it half a dozen times still have no luck. I can’t afford to lose £216 if the other insurance company wasn’t that good I would’ve considered eventually using the company van all I want is me money back because I’ve proved it.
March 3, 2026
Reply from VanCompare.com
Dear Mrs. Peacock,
Thank you for taking the time to share your feedback. I am very sorry to read about your experience, and I appreciate you bringing this to our attention as it helps us improve our service.
It is concerning to hear that it was unclear whether your insurance application had been completed successfully. I understand how important it is to have clarity and confirmation at this stage.
I was unfortunately unable to reach you by phone, so I have sent you an email to address your concerns directly and to gather some further information on what may have been unclear during the purchase journey.
In the meantime, I do hope I have been able to help resolve this matter and make amends. Your experience is incredibly important to us, and we are dedicated to your satisfaction.
If you need anything further from VanCompare Direct, please do not hesitate to contact me directly. I will ensure you are well looked after going forward.
Wishing you a pleasant afternoon ahead.
Yours Sincerely,
Charlie Byrne
VanCompare
Reply from VanCompare.com
Dear Mr Singleton,
Thank you for taking the time to share your feedback regarding your recent experience with our phone team. I also appreciate you taking the time to discuss the matter with me during our recent telephone conversation.
We pride ourselves on delivering excellent customer service at all times, and I am very sorry to hear that we fell short of this during your recent interaction with our team. However, I am pleased that our recent discussion has helped to improve your experience.
Should you have any further questions or require any additional assistance, please do not hesitate to contact me directly. I am always here to help.
Yours sincerely,
Anna Vida
VanCompare
a real person
Easy to spoke with a real person, well mannered on the phone explained all I needed to know
March 13, 2026
Reply from VanCompare.com
Dear Barrie,
Thank you for your great review.
We are delighted to hear that you found it easy to speak with a real person and that everything was explained clearly. Providing a friendly, well-mannered and informative service is exactly what we aim for.
Thank you again for taking the time to share your experience.
Yours Sincerely,
Charlie Byrne
VanCompare
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