the professional and highly experienced girl who attended to me ! she made my experience seamless , quick and so easy . i was worried cos it was my first time , but her professionalism was exciting.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything can be done online and there is no need to go into the branch, which is very convenient. Used e-transfer to buy crypto and it was a quick and smooth transaction. Just a note, the rates are... See more
I don't know much of anything about buying Bitcoin, but just approaching these folks, they walked me through the process from start to finish!
Company replied
Denise, my Customer Service Rep, is exceptionally helpful, knowledgeable & attentive. She makes everything so easy!! Vancouver Bitcoin is a highly trustworthy company that provides brilliant serv... See more
Company replied
Company details
Written by the company
Vancouver Bitcoin is a non-custodial cryptocurrency exchange providing secure in-person digital asset transactions at our physical stores in British Columbia and Alberta, and remote transactions for customers across Canada. We help customers buy and sell major cryptocurrencies using cash or bank payment methods, with all transactions completed instantly and without custodial account holding. We are a registered Money Services Business (MSB Registration No. M19471813) and operate in full compliance with Canadian regulations. Our team provides clear pricing at the time of each transaction along with in-person customer support. For assistance, contact us at hello@vancouverbitcoin.com or 604-559-9499.
Contact info
1807 Burrard St #202, Vancouver, BC, V6J 1H9, Vancouver, Canada
- 604-559-9499
- hello@vancouverbitcoin.com
- vancouverbitcoin.com
You should know
4.7
Excellent
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very responsive and accommodating
Very responsive and accommodating. Highly recommended!
July 31, 2025
Unprompted review
Reply from Vancouver Bitcoin
Thank you for your review. We’re glad our team was able to assist you and appreciate your recommendation.
Safe and fast transaction.
February 14, 2025
Unprompted review
Reply from Vancouver Bitcoin
Thanks for sharing your experience. We’re pleased to hear the transaction was smooth and efficient.
Honest team with kind heart.
January 27, 2025
Unprompted review
Reply from Vancouver Bitcoin
We appreciate your feedback. It means a lot to our staff to know their approach made a positive impression.
Reply from Vancouver Bitcoin
Thank you for your continued support. We’re glad to hear your visits have consistently been positive.
Excellent customer service
Excellent customer service. Knowledgeable and friendly staff!
May 21, 2024
Unprompted review
Reply from Vancouver Bitcoin
Thanks for taking the time to leave a review. We’re happy to hear our team was able to help and provide a good experience.
Reply from Vancouver Bitcoin
We appreciate your review and are glad the service met your expectations.
Reply from Vancouver Bitcoin
Thank you for the feedback — we’re pleased to know you had a good experience.
Been coming for years
Been coming for years. My go to place for buying crypto. Best rates and service. No need to go anywhere else.
December 13, 2023
Unprompted review
Reply from Vancouver Bitcoin
Thank you for your long-term support. We appreciate your trust over the years and are glad to remain your preferred place for crypto transactions.
Reply from Vancouver Bitcoin
Thanks for the review. We’re glad you had a positive experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.