Gregg was most helpful in assisting me with my van purchase, showing me numerous vans and even ordering the model I was after from another site. Would definitely use them again
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Gregg was most helpful in assisting me with my van purchase, showing me numerous vans and even ordering the model I was after from another site. Would definitely use them again
Company replied
Rav @ Leicester has been excellent. We have brought 4 Flatbeds and 4 4x4's in the last month. He has sourced them, had them prepared, and his communication has been excellent. We are based down... See more
Company replied
Rav was polite, welcoming and smart in appearance. This was an immediate excellent impression. We came to look at one van and ended up buying a slightly more expensive alternative van. Rav's knowle... See more
Company replied
Brilliant service from Gregg Royston at the leicester branch, went in to have a look at potentially buying a bigger van and Gregg since the first meeting has been brilliant! He was very knowledge... See more
Company replied
Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!
Written by the company

200 Aylestone Road, LE2 7LF, Leicester, United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gregg was most helpful in assisting me with my van purchase, showing me numerous vans and even ordering the model I was after from another site. Would definitely use them again

Reply from Van Monster - Leicester
Rav @ Leicester has been excellent. We have brought 4 Flatbeds and 4 4x4's in the last month. He has sourced them, had them prepared, and his communication has been excellent.
We are based down south, but were referred to Rav, and we are very glad of it.
The prices have been good, and the delivery service was swift aswell. Well done, the delivery team.

Reply from Van Monster - Leicester
The customer experience was very good, good communication and a friendly and professional service.

Reply from Van Monster - Leicester
Gregg was very helpful and answered all my questions, delivered van when he said he would and was a pleasure to deal with.

Reply from Van Monster - Leicester
Good selection of vehicles to view and test drive. Knowledgeable and helpful staff.

Reply from Van Monster - Leicester
I visited Van Monster Coventry and Van Monster Leicester to see their range of Mercedes Vito vans. The service was excellent. Cyril in Coventry and Rav in Leicester were both helpful. Both locations had a great selection, and although I could have chosen a van from the website, I picked one from the Leicester branch. Van Monster is the used sales arm of Northgate Vehicle Hire, so they offer top vehicles from long-term leases. This gives you the confidence of buying from a main dealer at a lower price. What's not to like?

Reply from Van Monster - Leicester
Gregg was spot on at Leicester branch , told me all I needed to know , hassle free purchase. Thanks

Reply from Van Monster - Leicester
Service was great, they did exactly everything they said they would and got everything turn around really quickly, would recommend

Reply from Van Monster - Leicester
Everything was great as always. High level of professionalism. And I would like to thank Jon Fisher and Ravinder Singh for the assistance.

Reply from Van Monster - Leicester
Brilliant service from Gregg Royston at the leicester branch, went in to have a look at potentially buying a bigger van and Gregg since the first meeting has been brilliant!
He was very knowledgeable about the different vans they had in stock. From that first meeting he was fantastic to deal with and made the purchase of the van easy. Explained everything clearer and no fuss or pressure Sales tactics.
Van monster moved a vehicle down from a diggerent branch and it arrived the next day, within a week id seen the van I liked and drove away with the keys.
Couldn't recommend the service provided by Gregg and van monster any higher.

Reply from Van Monster - Leicester
I needed a new van quickly as not to effect my work and the staff at Van Monster went out their way to get me back on the road. Amazing service and very helpful

Reply from Van Monster - Leicester
Fast and efficient, Transfered the vehicle from Wakefield to Leicester so I could test drive the Vehicle, I had given the wrong address so when it came to the day of purchase they actually delivered the van to the wrong address and was happy to deliver it to me at the correct address without any hassle at all. Very happy thank you both Wakefield and Leicester branches.
Special thanks to gregg from Leicester for sorting it all out for me fast and efficiently.
Kind regards
Jake

Reply from Van Monster - Leicester
Ravinder made it so easy for me would highly recommend and he deserves a pay rise lovely man

Reply from Van Monster - Leicester
Great customer service, very smooth. Van arrived on time as arranged. Nothing to criticise.

Reply from Van Monster - Leicester
Excellent customer service - straightforward process to buy my used vehicle - overall very impressed.

Reply from Van Monster - Leicester
Rav was polite, welcoming and smart in appearance. This was an immediate excellent impression. We came to look at one van and ended up buying a slightly more expensive alternative van. Rav's knowledge on both vans was 100% and he also made the paperwork simple and easy to understand. A very good buying experience and we will be back for future commercial vehicles as we have need.

Reply from Van Monster - Leicester
Gregg was really helpful in getting my new car all sorted for me 😀 would definitely recommend Van Monster

Reply from Van Monster - Leicester
Bought a Renault Trafic from Leicester van monster. Rav was very helpful and all went smoothly, very happy with it. Thanks.

Reply from Van Monster - Leicester
Excellent experience purchasing a van, Sarah guided me through the process efficiently. Very transparent purchase no hidden extras.
15/08/25 Update. Van required expensive repairs after 5months and was outside of warranty. Never will purchase from Van Monster again.

Reply from Van Monster - Leicester
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.