VanPimps Reviews 

324
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

Just received and fitted my windows and they look awesome. Unbelievable fast delivery packaged very well. I just need the offside rear window that was out of stock but apart from that highly recommend... See more

Rated 5 out of 5 stars

Great experience. First time using this company, easy online ordering, very quick delivery. Parts fitted as they should. No problems fitting. Ordered the rear barn door spoiler, rear bumper protec... See more

Rated 1 out of 5 stars

Hi second time I’ve ordered windows both times windows did not fit flush especially this time , transit rear windows were about 1 inch out at the top when when the glass was flush . The response was p... See more

Company replied

Rated 5 out of 5 stars

The window for my van is just perfect. Arrived in excellent condition only a couple of days after ordering it. They are very easy to install. Cutting the door panel is probably the hardest part of the... See more

Company details

  1. Auto Machine Shop

Written by the company

Styling & Conversion Accessories For Pimping Your Van . Based in Sileby, Leicestershire


Contact info

  • Unit 1, Manor Drive, Sileby, LE12 7RZ, Leicestershire, United Kingdom

  • vanpimps.co.uk

3.9

Great

TrustScore 4 out of 5

324 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(324)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

MUST DO BETTER !

Spent £230 ordering items from them fine no problem they took my money quite efficiently ....looking for a item they dont list but should 100% have (second window driver side curtains) so far made 7 calls been promised and been waiting for a call back for 2 days no answers to emails .
Receptionist said today she has 45 call backs to make and made it sound like that was some how my fault ....Three times ordering the same items ( curtains) since 2017 they have yet to get an order correct , honestly there has to be better companys out thre to deal with find one it will be worth it in the long run.

April 9, 2024
Unprompted review
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Rated 1 out of 5 stars

IT'S ALL MY FAULT APPARENTLY!

First you sent me and damaged window, you did exchange it. so whats my problem? they are the wrong windows which is my fault apparently. Then you respond to my google feed back looking like you going to put things right, to then tell me on the phone its all my fault and you won't replace the wrong windows you sent me, even after I offer to pay any cost.

April 3, 2024
Unprompted review
VanPimps logo

Reply from VanPimps

Hello,

We do apologise you feel this way. I have looked into this and can see your original order was placed on the 23rd October 2023. This was delivered to yourself on the 25th October 2023. You had then contacted us on the 1st November 2023 to advise of the broken window. This was set up to be replaced and the replacement window was received 7th November 2023.

You had then contacted us March 2024 regarding a new issue with these windows. As you had said we had sent the incorrect windows in your review, you were asked to send in images of the yellow labels on the windows received. This was looked into and you had been sent the correct windows to what was ordered by yourself. Unfortunately if these were incorrect for your van it is down to yourself ordering the incorrect window. We do ask customers to check their orders within two days of receiving them to ensure there are no brakes or issues. Customers are also given a 30 day return period from receiving their items to return them. Due to the time passed, as per our terms and conditions, you were out of our returns period.

We do apologise for any inconvenience.

VanPimps.

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Rated 2 out of 5 stars

Disappointed

Front splitter is flimsy
Rear barn door spoiler is poorly painted
No instructions / guidelines for fitment either
Overall 5/10

March 21, 2024
Unprompted review
VanPimps logo

Reply from VanPimps

Hello,

We do apologise you feel this way. If you are not happy with the item received you can of course return this to ourselves by filling in our returns form, which I have attached below.
https://www.vanpimps.co.uk/returns-authorisation-form/

With regards to fitting, I can see that you had contacted ourselves on Wednesday 20th March. You were set up with a support ticket straight away in our system and fitting guidance was sent straight across to yourself via email.

We apologise for any inconvenience caused.

VanPimps.

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Rated 5 out of 5 stars

instant face lift

Couldn't belive how fast product arrived amd when it did uffty is amazing gave interior a fresh look looks ten years younger

March 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent products

Excellent products , absolutely great customer care , everything you need from a supplier, I will definitely be buying from then again

March 2, 2024
Unprompted review
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