Vanscape Reviews 

89
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, friendly, knowledgeable, and helpful. Many people highlight the excellent customer service, noting clear communication, professional advice, and a non-pushy approach. Reviewers are very satisfied with the high quality of the work and products, often describing the workmanship as first-class and the results as fantastic. People appreciate the company's efficiency in resolving issues and completing work quickly, often accommodating busy schedules. Many consumers also value the honest advice, cost-effective solutions, and the overall trustworthy and pleasant experience provided.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as polite, friendly, and... See more

Service

Users describe positive interactions with service, highlighting the straightforward and excellent customer... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with the process and the... See more

Product

Clients share positive opinions on the product, with many expressing satisfaction with the new canvas and the... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The chaps at Vanscape made the whole experience of getting new canvas fitted to my VW T5 pop up roof straightforward. I initially attended, to get a quote, whilst also getting a feel for their work,... See more

Company replied

Rated 5 out of 5 stars

What a real gem of a find in Vanscape. Alan & Jack have produced a fantastic pop-top canvas replacement on our VW T5, the quality in workmanship is absolutely first class. We also had a partial repl... See more

Company replied

Rated 5 out of 5 stars

Helpful and very friendly staff who run and work their business. Knowledgeable and informative without being pushy, listening to the customer concerns and needs. Obviously very skilled in their fields... See more

Company replied

Rated 5 out of 5 stars

Vanscape have just done a brilliant job of replacing my awning. I have an Alphard which generally requires a lot extra work and thought to make things fit, I really appreciate the time and effort that... See more

Company replied


Company details

  1. Motor Vehicle Dealer

Written by the company

Vanscape is a fitting centre for campervan related parts and accessories. Vanscape can fit Pop Top roofs, Towbars, Lighting Upgrades, Van Windows, Roof Racks, Solar Panels, Leisure Batteries, Rock and Roll Beds, Carpet Lining, Diesel Heaters, and much more... We are friendly business based in Bideford, North Devon with the Affinity Devon Outlet Shopping Village a short walk away.


Contact info

4.9

Excellent

TrustScore 5 out of 5

89 reviews

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4.9

All reviews

(89)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Alan was beyond helpful sourcing and…

Alan was beyond helpful sourcing and fitting a window for our motorhome. First class communication and first class job.

October 24, 2024
Unprompted review
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Reply from Vanscape

Thank you for the fantastic review Kev :-)

Rated 5 out of 5 stars

Pop top canvases renewal

Renewed poptop canvas did the job on time and on budget work done to a high standard and was given a comprehensive hand over highly recommend this team

October 16, 2024
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Reply from Vanscape

Thank you for taking the time to leave us a lovely review Roger :-)

Rated 5 out of 5 stars

Great advice (no bull) clear costing

Great advice (no bull) clear costing, very nice and polite people. Everything explained clearly and excellent communications, but the main thing is the work was done to very high standards (new pop top canvas ) and was done on time. when it was finished I was asked to inspect it and to make sure I was happy with the work before having to pay for it. 10/10 thank you.

September 20, 2024
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Reply from Vanscape

Thank you very much for the fantastic review - it's really appreciated! :-)

Rated 5 out of 5 stars

First class customer service

First class customer service, great price, highly professional friendly team.

September 18, 2024
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Reply from Vanscape

Thank you very much for the great review - we really appreciate you taking the time to share your thoughts! :-)

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Rated 5 out of 5 stars

Awning rail and roof rack

excellent communication - really friendly, helpful & knowledgeable advice given. Quality of their work also very good. Alan and Jack are a great small team and I would definitely use their service again.

September 6, 2024
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Reply from Vanscape

Thank you for the great review Oli :-)

Rated 5 out of 5 stars

Went out of their way to help

Really nice guys and did a great job fitting a roof rack to my van, working on a day they don’t usually work and adjusting to my schedule. Much appreciated and very happy.

August 5, 2024
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Reply from Vanscape

Thank you for your kind review, Tom. We are really pleased you're happy with the service and the product :-)

Rated 5 out of 5 stars

New battery display

Alan is a really helpful nice bloke who fitted a new battery display in my van which was originally converted at Vanscape in 2017

August 1, 2024
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Reply from Vanscape

Thanks for the positive review Tony - much appreciated mate :-)

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Rated 5 out of 5 stars

First class service

Really knowledgeable and happy to advise.
Great service

July 22, 2024
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Reply from Vanscape

Thank you for your great review :-)

Rated 5 out of 5 stars

First class customer service

Alan was really helpful right from my first telephone call, and he made a great repair to the canvas on our 2018 VW T6 pop-top. We're delighted, and it was a pleasure doing business Vanscape

July 12, 2024
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Reply from Vanscape

Thank you for your fantastic review - it's really appreciated!

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Rated 5 out of 5 stars

Excellence is their standard.

Always welcoming, and full of knowledge about the products they fit. Happy to ensure that you are fully comfortable with operating new fitments.

July 3, 2024
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Reply from Vanscape

Thank you for your kind review Graeme :-)

Rated 5 out of 5 stars

I would take my van back to these guys…

I would take my van back to these guys in the future to have work done. The fitting of the roof bars to my pop top was done quickly and cleanly. Used them already and everything is just perfect. Very knowledgeable about all things van related.

June 20, 2024
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Reply from Vanscape

Thank you for the great review Gary :-)

Rated 5 out of 5 stars

VW T4 Pop Up Hood Repair

Vanscape were absoultey brilliant, from my telephone call, email and dropping my van off (500 mile round trip). The back panel of the pop up hood on my VW T4 had rotted leaving a horrible hole in the canvas. Alan and his team were amazing, I dropped the van of at 8.30am and collected it at 2pm that day. They replaced the back panel with an amazing new material, the replacement looks good and very professionally done, the cost was very good too. A lot cheaper than replacing the whole hood. Well worth the 500 mile round trip to get this done. Thank you.

July 7, 2023
Unprompted review
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Reply from Vanscape

Thank you so much for your great review, and thank you for coming such a distance to use our services in the first place - we’re really pleased to hear you’re happy with the work we completed for you 😊

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Rated 5 out of 5 stars

Excellent service with quality work from Vanscape

Excellent service from Vanscape. Alan was attentive and took on board all my detailed requirements for insulating, lining and electrical systems for my micro camper. Attention to detail by the whole team of Alan, Jack and Matt was also evident with the quality of the finished result. Good communication with progress reports and photographs throughout was also much appreciated.

May 10, 2023
Unprompted review
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Reply from Vanscape

Thank you so much for your glowing review, Christine. Working on your van for you was our pleasure!

Thank you for coming to Vanscape and trusting us to turn your vision into a reality :-)

Rated 5 out of 5 stars

Pop-up Roof repair without sky-high costs.

I had to have my pop-up roof repaired. I was quoted some very high prices and long waiting time until I contacted Vanscape. Alan was very clear on prices for parts and work time. The whole job was done efficiently to a high standard and the total cost was very reasonable.

October 18, 2022
Unprompted review
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Reply from Vanscape

Hi Robert. Thank you very much for your review - it's really appreciated :-)

Rated 5 out of 5 stars

I would totally recommend Vanscape

I would totally recommend Vanscape. Colin and Martin were very helpful the whole way through the journey of desigining our van. Once we decided on the layout (Ben Nevis) there was a lot of decision making around the colour and materials to use for the interior. Martin helped us through this with a great deal of patience. We only went to the site once, as we live in Bristol, the rest was done over the phone and via email. Also when I picked up the van there was a mix up with the DVLR about taxing the vehicle. Martin went out of his way to help us get it resolved quickly and without hassle. We have had the van now 6 months, and thoroughly delighted with it. No hestiation to recommend to anyone.

[Feb 2023: 4 and a half years later and the build quality is still showing. The worst things is a small cover fell off one of the light fittings, glued it back no probls. Also last year they fitted a really nice looking, low profile roof rack last year too, way nicer than the VW equivalent, and much better value. great work again Paddy and Anna

February 28, 2019
Unprompted review

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