Vantage Motor Group Reviews 1,775

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the car-buying and servicing process seamless and pleasant. Many highlight the exceptional customer service, noting that employees are attentive, listen to their needs, and provide clear explanations without any pressure. People are also very satisfied with the products, often expressing love for their new vehicles, and appreciate the excellent aftercare and support received. However, some customers were dissatisfied with specific interactions, citing instances of abrupt, dismissive, or confrontational staff behavior that left them feeling disrespected and unheard. A few other people also felt that the service was poor, particularly regarding issues with vehicle parts and a lack of interest in resolving problems.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Service

Consumers find service to be positive, with many praising the amazing service received from start to finish.... See more

Product

Customers had positive experiences with the product. Many reviewers expressed satisfaction with their car... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the professional,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff are a polite, helpful, personable and one feels as though treated by friends, although fortunately we only need to visit for a once a year service. Michael the Mechanic explains what he h... See more

Company replied

Rated 5 out of 5 stars

Imran and Matt at Lexus Leeds have been great to deal with - both very friendly, professional, and easy to talk to. They were happy to let me take the car out for a proper test drive, which I really... See more

Company replied

Rated 5 out of 5 stars

I wanted to leave a big thank you to Neil and the whole team at Toyota York. The service and customer support were absolutely amazing, friendly, professional, and really helpful throughout. I’m g... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Visit Vantage Motor Group in Lancashire & Yorkshire an established dealership and servicing specialist. We have a wide range of fantastic offers available, reserve your car online for £99 today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Honest & Trustworthy

George is honest, friendly, trustworthy and has so much knowledge on all the Toyota cars. This is the 2nd car I have purchased and I know we'll be back for a 3rd sometime in the future.
The car was ready is the quickest time ever, purchased Friday and it was ready 1st thing monday morning with a full MOT - thank you so much 🙌
I love my Yaris Cross it has already been named my most favourite car (out 10 cars I have owned over the years)

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

My recent experience at Vantage Kia…

My recent experience at Vantage Kia Scarborough was exceptional. No pushy salesmen just friendly and welcoming staff. We were able to have a decent test drive to get a proper feel for the car and afterwards just a friendly chat until we decided what to do. We were able to pick up the car really quickly and the handover was great. Special thanks to Wayne for his infinite patience, knowledge and professionalism. Best car buying experience so far!

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Friendly, polite and knowledgeable staff. Everything explained well and car was ready to drive away that day.

April 23, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello Vikki,

Thank you for your great feedback. We’re delighted to hear that you received friendly, polite and knowledgeable service, and that everything was explained clearly for you. It’s great to know your car was ready to drive away on the day and that your experience with us was so positive.

Kind regards,
Vantage Motor Group

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Rated 5 out of 5 stars

Service

Service, customer care, staff

April 16, 2026
Unprompted review
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Reply from Vantage Motor Group

Hi Janet,

Thank you for leaving us a great review! We hope to see you again in the future!

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

Very friendly dealers

Very friendly dealers. You are always treated well.

April 20, 2026
Unprompted review
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Reply from Vantage Motor Group

Hi Jill,

Thank you for the kind review! We're so glad you received great service with us! We look forward to seeing you again!

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

Good customer service

I'd recommend Lexus Leeds because they have great vehicles and friendly staff

April 14, 2026
Unprompted review
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Reply from Vantage Motor Group

Hi Anisa,

Thank you for your feedback. We’re delighted to hear that you would recommend Lexus Leeds and that you found our vehicles and team so welcoming. Your kind comments about the friendly customer service are greatly appreciated.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Excellent Service

Customer consultant (Andrew) was very helpful in explaining and exploring the different options available for a Lexus LBX. Other members of the team were also very welcoming.

Service overall was very good.

April 8, 2026
Unprompted review
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Reply from Vantage Motor Group

Hey James,

Thank you for sharing your feedback. We’re really pleased to hear that you received such excellent service and felt well supported throughout your experience. Andrew will be delighted to hear your kind comments, and we’re glad the whole team made you feel welcome while exploring the Lexus LBX options.

Kind regards,
Vantage Motor Group

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Rated 5 out of 5 stars

Excellent experience

From start to finish the standard of customer care was excellent and the ongoing follow up is much appreciated. In particular the sales representative Anthony is highly recommended

April 15, 2026
Unprompted review
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Reply from Vantage Motor Group

Hi there,

Thank you for taking the time to share your feedback. We’re delighted to hear that you had an excellent experience from start to finish and that the level of customer care and ongoing follow‑up was so appreciated. Your kind comments about Anthony will be passed on to him, and he will be thrilled to receive your recommendation.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Great service

Great service

April 18, 2026
Unprompted review
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Reply from Vantage Motor Group

Hi Les,

Thank you for your feedback. We’re really pleased to hear that you received great service and appreciate you taking the time to share your experience. We hope to welcome you again soon.

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

I would recommend Vantage Toyota York…

I would recommend Vantage Toyota York to friends and family because the service we received was amazing from start to finish. Erin was fantastic at explaining everything to us and nothing was too much trouble.

April 11, 2026
Unprompted review
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Reply from Vantage Motor Group

Hi there,

Thank you for taking the time to leave such a lovely review. We’re delighted to hear that you had an amazing experience at Vantage Toyota York and that Erin looked after you so well throughout the process. We’ll be sure to pass on your kind words to her. Your recommendation really means a lot to us, and we look forward to welcoming you again in the future.

Kind regards,

Vantage Motor Group

Rated 5 out of 5 stars

Great car and great service from staff

April 16, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello there,

Thank you for your great feedback. We’re really pleased to hear that you’re happy with both your car and the service you received from our team. We truly appreciate your support and hope to see you again in the future.

Kind regards,

Vantage Motor Group

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Rated 5 out of 5 stars

Skoda Kodiaq 2.0 Sportline

I was pleased with Vantage Škoda Morecambe and would recommend them because the staff are very friendly and helpful and nothing seemed to much to ask,
We had Jake help us through everything from start to finish and he even called us the next day to check everything was ok with the car.
I would 100% recommend Jake and all the team at Skoda and we will definitely be back to purchase another car in the future.

April 9, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello Craig,

Thank you for your fantastic feedback.

We’re delighted to hear that you had such a positive experience with Vantage Škoda Morecambe and that our team made you feel welcome and well supported throughout your purchase. It’s great to know that Jake looked after you from start to finish and followed up to ensure everything was perfect with your Škoda Kodiaq.

Your recommendation means a great deal to us, and we’ll be sure to pass your kind comments on to Jake and the rest of the team. We look forward to welcoming you back when the time comes for your next car.

Kind regards,
Vantage Škoda Morecambe

Rated 5 out of 5 stars

Fantastic car buying experience

The whole buying experience with Lewis was easy, stress free and friendly. New car is lovely and couldn't be happier.

April 13, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello Jonathan,

Thank you for your kind review.

We’re delighted to hear that you had such a fantastic, stress free car buying experience with Lewis and that you’re so happy with your new car. It’s great to know everything went smoothly from start to finish.

We’ll be sure to pass your feedback on to Lewis, who will really appreciate it. We hope you enjoy many happy miles ahead.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

First class service.

First class service from the sales specialist from arrival to departing with my new vehicle.

April 6, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello Ian,

Thank you for your kind review.

We’re delighted to hear that you received first‑class service and that your experience with our Sales Specialist was excellent from start to finish. Congratulations on your new vehicle, and thank you for choosing us — we hope you enjoy every mile.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Good service friendly sales staff

Good service friendly sales staff and other employees
Received the vehicle I required

March 31, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello Graham,

Thank you for your feedback. We’re really pleased to hear that you received good service from our friendly sales team and colleagues, and that we were able to provide the vehicle you were looking for. Your comments are much appreciated.

Kind regards,
Vantage Motor Group

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Rated 5 out of 5 stars

Good experience at Toyota Wakefield

I had a very good experience at Toyota Wakefield. Debbie was super welcoming and very good at hosting and looking after me. Brendan and Paul were excellent at guiding us through the Sales process. The car was good value and we got a good part-exchange price, too. Also I do like how knowledgeable people are there about the cars and all the funky buttons the cars have now. The repair/modification was good experience too.

April 7, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello Ulla,

Thank you for your feedback about your experience at Toyota Wakefield. We’re really pleased to hear that Debbie made you feel welcome and well looked after, and that Brendan and Paul supported you smoothly through the sales process. It’s great to know you were happy with the value, part exchange, and the team’s knowledge of the vehicles, as well as the repair work carried out.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Good service.

Great all round service.

April 1, 2026
Unprompted review
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Reply from Vantage Motor Group

Hello there,

Thank you for your feedback. We’re pleased to hear you received great all‑round service and appreciate you taking the time to share your experience.

Kind regards,
Vantage Motor Group

Rated 5 out of 5 stars

Very informative process

Very informative process, all clearly explained, I felt supported throughout with never any pressure at any stage.The 2018 car I've purchased is immaculate. The coffee was great too!

March 28, 2026
Unprompted review
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Reply from Vantage Motor Group

Hi Awena,

Thank you for your lovely feedback. We’re really pleased to hear that everything was clearly explained and that you felt supported throughout the process, with no pressure at any stage. It’s great to know you’re happy with your immaculate 2018 car and we’re glad you enjoyed the coffee too!

Kind regards,
Vantage Motor Group.

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