Vaonis Reviews 

It wasn't for me and I am trying to return it for a refund, but I can get no help from anyone despite repeated calls and emails about where to send it back and how to effectuate the return. On line it says to send a form for the return that can be found at the end of the terms and conditions, but it's not there.

As a newbie, I see here great value for money compared to complex settings usually required for professional astrophotography.
Pictures are good to very good and the tracking works great and this with a minimum of efforts.

Fast and friendly support from the company when one filter arrived not properly mounted.

However, I could have easily given 5 stars if the interactions between the telescope and the remote control (iPhone and iPad in my case) weren't so unclear and the Vaonis web site so poor in practical information.

One has to dig into various forums or go on FB and instagram to "quickly" find the community who could provide tips and explanations. Maintaining a forum or a FAQ on the Vaonis website would be a game changer.

Most annoying for me are
- unclear process for opening / closing the arm
- when pictures failed to be taken, recording stops with no explanations (any log somewhere?) and the arm of the telescope remains open
- it is often unclear to me whether the telescope is doing anything when I reconnect with my phone
- the file naming and folder management on the telescope could also be more straightforward. What can be or nor deleted?
- the database of object to be seen is also not always consistent: what you might be advised to see one evening might not be in the database used to plan your night

And many more questions that will eventually find some answers, somewhere on social media while a proper FAQ could be very helpful.

Easy to order and acceptable transit delivery time.

My 15-year-old son purchased a used Vespera Pro. he could not get it to initialize. We contacted Vaonis, and got a response the next day. After sending pics of what was happening, they quickly identified the problem for us.

So I have to be honest I first got a see star s50. It was cool but the image quality was not good at all. I had looked into the Vespera series but the price was a little intimidating. So I decided to return the s50 and fully commit to the Vespera pro. (It had just come out so there was very little known) but the image quality etc were extremely appealing. After 1 use. I have never looked back. The image quality is as good as any premium set up (which can cost upwards of 3x this price) and the ability to have multiple people observe together was so fun. I’ve taken friends out to the desert and enjoyed the stars for hours and hours. Exporting a stacked JPEG for immediate viewing is amazing, watching the real time stacking is a wonderful feature and the ability to export raw TIFFS for deeper editing in Sirill is amazing and top quality. Buying this was amazing, the company handled everything with care and got the unit to me within 3 days from ordering. Absolutely top quality. The unit comes with all the goodies required. And I’ve had 2 small issues that were resolved IMMEDIATELY. I had a squeaky tripod they replaced immediately, and I had a small issue with the focusing issue from shipping to fixing to returning it took 1 week. The support team was constantly in communication with me, advised me of every step, and made sure my unit was handled with care as was I! I can not thank this company for its amazing product and service enough. 10/10, 5/5 the highest of highest reviews.

Vaonis Support no matter who I have dealt with has been very responsive and have answered every question I have had. They have gone out of their way to accommodate very specific asks and requests, and customer service like theirs is rare and they should be commended.

Great communication and action

The Vaonis Vespera II which I received could not focus on DSOs. When contacted, the company said it needed repair under warranty and sent a label for shipping at no cost to me. Wisconsin, USA to France and I had the V2 back back in under two weeks. My first night out I captured Bode's galaxy and the Cigar galaxy in great detail.
My experience with Vaonis was excellent and I am excited to see what I can do over the next few months with this wonderful piece of equipment.
I highly recommend the Vaonis Vespera II and the support staff at Vaonis.

I have a Vaonis Stellina that is about three years old. I had an issue with the telescope during the most recent update. They paid for shipping and repaired my telescope. Best customer service ever! It’s good to know there are people that still back their product. I’m a customer for life.

Typically, dealing with any customer service can be somewhat of a hassle. Vaonis on the other hand, was the opposite. Everything went very smooth. There were no issues. Right from the initial call through the repair and having the item returned back to me. It all went seamless. Clear communication is always important to me and Vaonis was very clear. Thanks again Vaonis team.

It was a tricky problem, an intermittent issue that required two round trips for the telescope (USA to France) and a lot of head scratching by Vaonis technicians before it was resolved. Throughout the process Vaonis customer support was great, keeping me very well informed.

I have owned the Vespera electronic telescope for over a year and have nothing but good things to say about it. The telescope itself is a joy to use due to its simplicity, portability, quick set up time and amazing images that it can capture. Since I originally purchased it there have been a number of great enhancements that have been introduced at no charge through updates to the Singularity APP. It's a product that just keeps getting better over time! My experience with Customer support has also been excellent. Questions that I have submitted have always been been replied to in a very timely manner with very helpful answers. I have been involved in astronomy for over 40 years and have a number of telescopes but I now use the Vespera more than any of the other scopes.

Vaonis has the best tech support I've ever encountered. I contacted them on March 9, 2025 and described the optical issues I was having with my VPro. After a couple of emails regarding my issue, Agnes sent me the UPS return label to have the VPro shipped back to France from California. I shipped the VPro on March 20, received the VPro back repaired on April 10. Wow, that's only 3 weeks from CA to France, repaired and sent back to CA. Remarkable! Thanks Vaonis for the quick repair, I was expecting it to take at least 6 weeks, cudos to Vaonis tech support!

I contacted Vaonis customer service and I can only recommend the entire experience. The interaction was very quick and my request was met. The experience confirms the idea I had when I purchased the Vespera Pro telescope. Impeccable.
Best regards, Rui Silva

I used the Vaonis Hestia Ultimate Kit together with a Hestia premium tripod to image the partial solar eclipse at 1 minute intervals, on Saturday 29 March 2025. We were blessed with clear skies and I found Hestia easy to use with the Gravity app. on my Pixel 8a smartphone. The app. created a timelapse movie immediately after the event, for sharing with friends. Great product and easy to track and use.

I want to thank everyone at Vaonis for this excellent piece of equipment, Vespera 2. It has been far better than I ever expected. I live in a town with lots of lights and street lamps everywhere. Despite that, I have been able to take wonderful pictures of nebulae, galaxies, solar eclipse, etc. More than that, Vespera has functionalities I did not even expect, like mosaic mode, multi-night photo sessions, and so on. The quality of the pictures taken is of professional quality. Occasionally, there is noise in the pictures, but I have noticed that when shooting in mosaic mode, noise hardly appears. So once more, thank you very much.I can sincerely recommend the Vespera 2 telescope to everyone. This text is not an advertisement even it may sound like it, but a genuine opinion."

I encountered a problem with a broken part of my Vaonis Hestia product.
The support offered me a replacement, and their response time is very good.
So, I'm obviously very satisfied.

I have tried to be an astronomer for years and have TAL, Celestron and Skywatcher telescopes which have had various cameras and trackers attached. It is not easy and takes hours of preparation and patience where the finest adjustments make a huge difference. I have been able to see planets and moons in some detail but the Deep Space targets are very difficult and result in faint wispy smudges. For targets like Andromeda Galaxy and Orion the Vespera Pro is an astonishing game changer. To get results as I have seen from my garden in Essex is amazing and many thousands of pounds would be needed and years of experience to get similar shots. The Vespera Pro will automatically orientate and focus on targets and produce astonishing photographs in less than an hour. And with a little post processing pictures almost as good as professionals can be created BY YOU! This is a new era in Astronomy and as long as you can move on from the romance of photons of light travelling billions of miles to enter your own eyes and instead creating pictures on a screen you will be amazed at what you can do. Vespera have a wonderful customer service team for if and when you need them.

I have doing astrophotography for many years. I have faced the usual problems of polar alignment, scope guiding, without taking in to account the big refractors, very high quality, but very heavy.
With VESPERA PRO all you need is a clear sky in the evening: and you are set. User friendly, amusing, and incredible performance: last night caught M81 and M82,in URSA MAIOR: beautiful . I am just waiting for LEO to be in the sky and chase M65 and M66

I have been taking photos for more than 40 years and beside all those pretty and interesting objects which can be found on Earth, in my case especially spiders and insects, I always dreamt of the stars. But I shrinked back from complex astrophotography equipment. When I first read about smart telescopes, my curiosity was aroused and I spent several weeks in getting information on what it is about and how it works. In December 2024 finally, I decided to buy a Vaonis Vespera Pro. Since then, my evenings and nights have changed a lot. I have spent so much time outdoors with my telescope. I didn‘t know what joy it is to stay under the night sky, watching the stars and watching the image created by my telescope becoming sharper and more detailed with increasing exposure duration. I am very happy with my Alien, as I call my telescope, and I don’t want to miss it.