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Vape.co.uk Reviews 

756
•
TrustScore 5 out of 5

4.9

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting staff helpfulness and quick responses. Many appreciate the speedy, often next-day delivery, and efficient ordering. Consumers also commend the quality of products and wide range available, making them a preferred choice. However, some customers occasionally encountered issues with delivery, such as parcels not arriving or being misdelivered by carriers. A few also noted receiving incorrect or faulty products. Despite these instances, reviewers frequently highlight that the company's customer service promptly resolved these problems, often by resending orders or replacing items, reinforcing trust.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting super fast... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as fantastic, amazing, and... See more

Order

Customers had positive experiences with order, consistently reporting satisfaction with their purchases and... See more

Product

People report positive experiences with products, consistently expressing satisfaction with their purchases... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has been my go to for awhile now, the first time I ever had an issue was today (one flavour was wrong, incredibly similar bottles and shades so an understandable mistake!) they rapidly got back t... See more

Rated 5 out of 5 stars

Exceptional customer service. Was accidentally sent wrong vape pods, they are being picked up and new ones sent out straight away, cannot fault this company at all. I have been getting my vape pods on... See more

Rated 5 out of 5 stars

Had a issue with a new device it appear used however this may have been a manufacturing issue as the device was sealed provided pictures and a new device was ordered for me no hassle no nothing... See more

Rated 5 out of 5 stars

Amazing service, communication, and speedy delivery. One of the FREE battery devices was out of stock, so they emailed me to ask if I would like an extra pod instead, which is just fantastic customer... See more

Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vaping, kept simple. Please leave reviews if you have had a positive experience with vape.co.uk. If we haven't got it right this time, let us know how we can improve!

Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.9

All reviews

(756)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I have been ordering from vape for a…

I have been ordering from vape for a while, the items are always delivered quickly and i am happy with my purchases, I have never had any issues with any orders and have even won a few free vapes from the scratchcards that come with your delivery.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great prices and free vape.

Great prices. So much cheaper than my local shop and super fast delivery. On my first order I got a voucher for a free Lost Mary 600 vape. I used it with this order and received another voucher for next time. The free chocolate is also a nice touch. Thankyou.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Quick delivery. One juice was out of date. Emailed customer service, and a replacement was sent out the same day.

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

110% communication

110% communication , 110% service ,
Really impressed with both and even thou there was a cockup it was rectified on a Sunday evening and the item was still delivered the next day . Without a doubt I will be returning just on these two factors. 👍 no qualms, just service

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Always helpful

My second order and I needed to contact them after I placed the order. Again I received a quick response which resolved an issue based on my mistake!
Highly recommend these Guys and Gals.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Was accidentally sent wrong vape pods, they are being picked up and new ones sent out straight away, cannot fault this company at all. I have been getting my vape pods on a regular basis and would highly recommend you purchase all your products off these guys. 👍 to Liam

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing service, rapid response to adding an additional item to my order, superb all round, great value, thank you guys 😁 you have my loyalty

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, I ordered the wrong pods, there response was brilliant " send them back and we will issue a refund " I have placed a few orders and the fact that its free shipping over £20 is great. Fantastic delivery service too normally next day 👍

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Had a issue with a new device it appear used however this may have been a manufacturing issue as the device was sealed provided pictures and a new device was ordered for me no hassle no nothing just outright respect for the customer

They are really nice people and know how retain customers

I will use this place for all my vape needs the customer service given has won me over and the politeness of the staff

Thanks a lot guys

October 21, 2025
Unprompted review

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