Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... See more
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Review summary
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Reviews shaping this summary
I have been using the company Vape360 for quite some time now. Ever since I stopped smoking rollups & tobacco & switched to vaping Vape360 is the company I've always used. They have always been reliab... See more
Company replied
Easy to navigate website which has loads of relevant and very helpful information, especially for a newbie to vaping like myself. I easily found the piece of kit I needed and at a great price. Orderi... See more
Company replied
Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off y... See more
Company replied
Company details
Written by the company
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Contact info
3 Sagar St, M8 8EU, Manchester, United Kingdom
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4.4
Excellent
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 53% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent all round service
It’s my 2nd time ordering from Vape 360 & as with my first order it was a very straightforward process. The website is very user friendly & my order arrived very quickly. Can highly recommend!
January 9, 2026
Unprompted review
great products and prices
shopped for many years
great products and prices, quick delivery!
would highly recommend
January 14, 2026
Unprompted review
Reliable and efficient !
Quite often have good deals on liquids and vapes....with a good selection of both. My orders always arrive promptly and correct.
What's not to like !?
January 4, 2026
Unprompted review
Fantastic company
Fantastic company. Super fast delivery. I order frequently and have never been disappointed. More than happy to highly recommend 😊
January 2, 2026
Unprompted review
It was a good idea to have shipping…
It was a good idea to have shipping protection, I do think its a shame that you have to feel you need it after all your order shouldn't go missing ?.
But my previous order did go missing Evri said delivered to my address on 24th December but it wasn't, it did however turn up two days ago .But I did get shipping insurance in case it happened again.The website its self is very good and shipping your orders quickly and vapes are great and good value for money thankyou .
January 4, 2026
Unprompted review
Always a good service.
Always a good service.
Great value, quick delivery.
December 19, 2025
Unprompted review
Sent out the wrong vapes
Sent out the wrong vapes. Spoke to customer service and the best they could offer was 30% back in store credit. Won't be using this company again
December 14, 2025
Unprompted review
Purchased several orders and always…
Purchased several orders and always received well wrapped..Customer service was a great help and great prices and a good range of vapes and flavours
December 12, 2025
Unprompted review
very poor quality and service
costumer services very poor they have contact number which doesn't even work plus it says next day delivery I order Saturday it came on Tuesday so this next day delivery
December 6, 2025
Unprompted review
Apple blackcurrant nic liquid
First time I've tried this flavour & it it nice flavour & satisfying.
Will definitely purchase again.
Also I've been using Vape360 for quite some time & I am very happy with the service. I do not use any other company cos Vape 360 is the better one
December 12, 2025
Unprompted review
Order Not Received & No Response from Vape360
Have been using Vape360 for a couple of months but I am frustrated at my latest experience. My order was allegedly shipped on 4th December but as of today 8th December the Royal Mail Tracking is still showing item not received!! I have tried 3 times to find out what is happening including via WhatsApp but 0 reply!
December 8, 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We did respond to your email, and we can confirm your order has now been delivered. The delay was caused by the courier’s weekend schedule and peak-season backlog. We sincerely apologise for the inconvenience.
If you need any more help, please email us at contact@vape360.co.uk
Regards,
Team Vape 360
My last order took 5 days until I…
My last order took 5 days until I finely received the order. And as I had to pay with my uber account my 2 vapes cost me nearly £40 . So I hope you understand my disappointment with the order.
November 27, 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We're sorry to hear about the delay with your recent order. Due to the courier’s peak-season backlog, some deliveries have been taking longer than usual.
Please share your order number with us at contact@vape360.co.uk
so we can investigate this further and help avoid such issues in the future.
Regards,
Team Vape 360
Definitely recommend this company
Definitely recommend this company, very helpful, and fast delivery, will definitely purchase more products from them.
December 4, 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your kind words! We're glad to hear you were happy with our service and fast delivery. We truly appreciate your support and look forward to serving you again.
Regards,
Team Vape 360
Always great service,very quick…
Always great service,very quick delivery usually within 48 hours of ordering.
November 7, 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for the wonderful feedback! We're delighted that you found our service helpful and your delivery quick. We appreciate your trust and can’t wait to have you shop with us again.
Regards,
Team Vape 360
Never anyproblems with orders and…
Never anyproblems with orders and deliveries very efficient so 100% happy with them
November 28, 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for taking the time to leave such a lovely review. We’re happy to hear everything went well with your order. Your support means a lot to us!
Regards,
Team Vape 360
My order was lost by Evri
My order was lost by Evri, contacted customer service at vape360 and a replacement order was sent out the same day. Wonderful customer service!
November 24, 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We really appreciate your feedback! We're pleased that you received fast delivery and had a positive experience overall. Looking forward to assisting you again soon.
Regards,
Team Vape 360
Good range of flavours
Good range of flavours. Excellent seller would recommend highly.
November 22, 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback! We're glad you enjoyed our range of flavours. We truly appreciate your recommendation.
Regards,
Team Vape 360
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're delighted to hear you loved it — your support means a lot to us.
Regards,
Team Vape 360
Excellent customer service
Excellent customer service, they accidentally sent me the wrong order and it was over £100 as soon as I contacted them to say they had sent me the wrong flavour they resent the correct order and it arrived the next day
Even Before I returned the large order that was sent
Would definitely recommend this service
10/10 excellent communication staff are lovely and friendly
November 18, 2025
Unprompted review
Reply from Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your lovely review. As a small family-run business, we genuinely care about every customer, and we always do our very best to make things right. We're really glad we could quickly fix the mix-up and get the correct order to you the next day. Your kind words about our team truly mean a lot to us.
Thank you for recommending us — your support helps our little business grow.
Regards,
Team Vape 360
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