My normal vapes are fine it’s the extra ones I bought to try, no wonder they’re cheap as they’re disgusting and taste burnt . I’ll not be getting them ones again 😢
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vapebig are an excellent company offering a good selection of vapes at very good prices.The vapes are a very good quality and value for money.The customer service is very good and a customer is kept f... See more
Company replied
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sal... See more
Company replied
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was a... See more
Company replied
Company details
- Vaporizer Store
- also in
- Electronics Store
- Health and Beauty Shop
- Online Marketplace
- Tobacco Shop
- Tobacco Supplier
Written by the company
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contact info
Vape Big, 124 City Road, EC1V 2NX, London, United Kingdom
- support@vapebig.co.uk
- vapebig.co.uk
4.1
Great
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered 2 boxes of vape and the one…
I ordered 2 boxes of vape and the one box of them seems to be not original as described with nicotine as well, but it is not with nicotine. I contacted them via email and explained my issue about but never get a response. I am so disappointment.
November 15, 2025
Unprompted review
Reply from Vapebig
Hi
Thank you for the feedback — we value your continued trust in our service. Delivering a seamless, reliable experience every time is exactly the standard we operate to, and it’s great to see that consistency recognised
Regards.
good time delivery
November 4, 2025
Reply from Vapebig
Hi
Thank you for the feedback — we appreciate you taking the time to share it. We're glad to hear everything went smoothly and on time
Many thanks
Regards.
Great product
Great product, easy delivery time value for money. Definitely recommend 👌
November 3, 2025
Reply from Vapebig
Hi
Thank you for the excellent feedback — we’re glad to hear the product, delivery, and value all hit the mark for you. Your recommendation means a lot to us
Many thanks
Regards.
Cheap delivered quickly but I ordered 6…
Cheap delivered quickly but I ordered 6 and only got 5
October 31, 2025
Reply from Vapebig
Thank you for your feedback.
We're pleased to hear that you were happy with our prices and quick delivery. However, we're very sorry to learn that an item was missing from your order.
Please accept our apologies for this mistake. If you contact our customer service team with your order details, we will be happy to investigate the issue and arrange a suitable resolution as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Kind regards.
Very easy to order huge amount of vapes…
Very easy to order huge amount of vapes to choose from at a great price they always beat the competition with there prices, and always fast despatch
October 30, 2025
Reply from Vapebig
Hi
Thank you for the great feedback — we appreciate you recognising our pricing, range, and fast dispatch. Glad to hear the ordering process is smooth for you
Many thanks
Regards.
Reply from Vapebig
Hi
Thank you for your kind feedback! We're glad to hear your order arrived quickly and that you found the process easy. We appreciate you choosing Vape Big and look forward to serving you again soon
Regards.
No refund received
Ordered £25 worth of items (49075) and received an email to say the items weren’t available so I requested a refund. Then received a email notification of “refund initiated” on 8/10/25 however still not received the funds in my account. Chased this up and had no response.
October 7, 2025
Unprompted review
Reply from Vapebig
Thank you for your review!
We’re really pleased to hear that you were happy with the speedy delivery of your order. Providing fast and reliable service is something we always aim for.
We appreciate your support and look forward to serving you again in the future.
Kind regards.
ordered my first order and sent 4…
ordered my first order and sent 4 emails and tried to call - heard nothing back, money taken though
October 16, 2025
Unprompted review
Always reminder emails when restocked…
Always reminder emails when restocked please keep in touch
October 8, 2025
Reply from Vapebig
Thank you for your feedback!
We’re glad to hear that you find our restock reminder emails helpful. We always aim to keep our customers updated so you don’t miss out on your favourite products.
We appreciate your support and look forward to keeping you informed and serving you again soon.
Kind regards.
Reply from Vapebig
Thank you for your kind review!
We’re really pleased to hear that you were happy with our service and fast shipping. Providing a smooth and efficient experience for our customers is always our priority.
We truly appreciate your support and look forward to serving you again soon.
Kind regards.
Reply from Vapebig
Thank you for your kind review!
We’re really pleased to hear that you found the whole process from order to delivery smooth and hassle-free. Providing an easy and reliable experience for our customers is always our priority.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards.
Delivery suppose to had been made today…
Delivery suppose to had been made today but nothing
October 2, 2025
Thanks for my free gift
Great experience with these guys! Always fast shipping and this time I had an extra surprise (freebie) in my parcel.
Thank you
September 30, 2025
Reply from Vapebig
Thank you for your kind review!
We’re really pleased to hear that you find our service trusted and reliable, and that you’re happy with our vape prices. Providing good value products with a dependable service is always our goal.
We truly appreciate your support and look forward to serving you again soon.
Kind regards.
Great quality priced vapes & refills…
Great quality priced vapes & refills with fast delivery
September 29, 2025
Reply from Vapebig
Thank you for your kind review!
We’re really pleased to hear that you’re happy with the quality and pricing of our vapes and refills, as well as our fast delivery service. Providing great value products with quick and reliable shipping is always our aim.
We truly appreciate your support and look forward to serving you again soon.
Kind regards.
Ordered from several different websites…
Ordered from several different websites but found this to be the best for value and delivery. Easy to navigate and good customer service highly recommend
August 13, 2025
Unprompted review
Reply from Vapebig
Hi
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found Vape Big to be the best in value and delivery, and that our service met your expectations
We truly appreciate your recommendation and look forward to serving you again soon
Regards
Vape Big.
Easy to order and the company keeps you…
Easy to order and the company keeps you informed about you order
September 23, 2025
Reply from Vapebig
Hi,
We’re pleased to hear you found the ordering process simple and that our updates kept you informed along the way. Thank you for your feedback and for choosing VapeBig.
Regards,
Rachel
Amazing service
Amazing service, Fast delivery and best price in the market.
September 27, 2025
Unprompted review
Reply from Vapebig
Hi Yusuf,
Thank you for the wonderful feedback. We’re delighted that you’re happy with our service, speedy delivery, and competitive prices. It means a lot to know we’re meeting your expectations.
Regards,
Rachel
Great flavours and very reasonably…
Great flavours and very reasonably priced, I don’t go anywhere else for my liquids or vapes.
September 30, 2025
Unprompted review
Reply from Vapebig
Hi Rabiul,
We’re so pleased to hear you’re enjoying our flavours and find our prices reasonable. It’s great to know we’ve become your go-to choice for liquids and vapes—thank you for your loyalty and support.
Regards,
Rachel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.