Vape Connect Reviews 

3,754
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the company for its excellent service and competitive pricing. Many people appreciate the wide selection of products and the ease of ordering online. Reviewers consistently highlight the exceptionally fast delivery, with many orders arriving the very next day. However, some customers also noted issues with delivery, specifically when paid next-day services experienced delays or failed to arrive as expected. A few other people mentioned receiving incorrect or missing items in their orders. Additionally, some reviewers experienced product quality concerns, such as changes in flavor not matching descriptions or issues with product charging.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many consistently praising the super fast and... See more

Service

People report positive experiences with service, consistently describing it as excellent, fantastic, and... See more

Product

Customers consistently note positive experiences with product quality, selection, and value, often... See more

Order

Clients share positive opinions on order, frequently describing the process as easy, straightforward, and a... See more

Price

Consumers consistently express satisfaction with the pricing, often describing it as great, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over 3years of using vape connect online, I can truly say there has been several improvements on the website navigation and clarity, also the choices are more varied, the quality of the... See more

Rated 5 out of 5 stars

I'm completely blown away on how quickly my order was processed, kept informed to the status & delivery. I initially placed an order on Saturday 4th July & was delivered on Sunday July 5th! Amazing, s... See more

Rated 5 out of 5 stars

Very easy to find the product I like on your site,easy drop flavor choices, and plenty to choose from and they arrived in a super fast time,very pleased ,will be ordering from you again,many thanks

Rated 5 out of 5 stars

Excellent service. Placed an order online late on Sunday afternoon and it was delivered by 1.00 the next day. The reward points mean I get money off on some orders too.

Company replied


Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop
  3. Vaporizer Store

Written by the company

Welcome to Vape Connect, your ultimate destination for all your vaping needs in Preston, Lancashire. Since our establishment in 2019, we have proudly served the vaping community with our exceptional products and outstanding customer service. As the most popular and friendly vape shop in Preston we strive to create an inviting and inclusive environment for vapers of all levels of experience.

Lowest Price Vapes!

Written by the company

Free Next Day Delivery!
Get the best Vape deals on the internet! We stock all the latest and most popular brands from IVG 2400 to Hayati Twist.
Lowest Prices Guranteed!
ANY 3 LEGAL BIG PUFFS FOR £22 --- ANY 10 Salts for £18.99

Contact info

IVG 2400 ANY 3 for £22

Get the best IVG 2400 Deals! All 67 Flavours in stock!

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,754)

2,150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dpd haven’t delivered my vapes

Dpd haven’t delivered my vapes, first time they couldn’t get into the building and the second time they didn’t even bother to buzz on intercom so my partner could let them in and the third time yesterday they didn’t even bother to come, uploaded the same picture as the day no one was home

July 6, 2026
Vape Connect logo

Reply from Vape Connect

We're very sorry to hear about your experience with the delivery. We completely understand how frustrating it must be, especially after multiple unsuccessful delivery attempts.

Unfortunately, once your parcel is with DPD, we rely on the updates they provide, but we appreciate that this doesn't make the situation any less disappointing. We'd really like the opportunity to look into this for you and help get it resolved as quickly as possible.

Please get in touch with our customer service team with your order number, and we'll investigate the issue with DPD on your behalf and work towards a suitable resolution.

We appreciate your patience and hope we can turn this experience around.

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