Dinner Lady Reviews 

3,536
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 620 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality and taste of the products, often finding them effective for quitting smoking. The diverse range of available flavors is appreciated, with products consistently described as high quality and good value. People consistently highlight the swift and efficient delivery service, noting that orders arrive quickly and as described, contributing to an overall outstanding and reliable experience. However, some customers noted issues with delivery, experiencing delays or receiving incorrect orders. A few also found customer service problematic, citing unhelpful responses or difficulties in getting order updates. Additionally, some reviewers mentioned specific product concerns, such as leaking pods or bottles with incorrect flavors.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and quick delivery... See more

Product

People report positive experiences with product, often praising the smooth, great premium taste and full... See more

Service

Consumers find service to be positive, with many reviewers highlighting the quick and efficient service,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the premium taste and high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best juice in the UK apart from the new improved lemon tart. Please 🙏 make it clear to others that you have an original lemon tart as I’ve seen reviews saying people can’t see what all the fuss is ov... See more

Company replied

Rated 5 out of 5 stars

Purchased several dinner lady Shortfill E Liquids Blackberry Crumble, Strawberry Macaroon, Bubble Trouble & Watermelon Slice. All have a pleasant taste but more noticeable flavour with a higher r... See more

Company replied

Rated 5 out of 5 stars

Love Dinner Lady E-Liquids - they are really flavoursome. I prefer the Nic Salts in Lemon Tart flavour. (Many other flavours are lovely too) You actually get a hit of the pastry before the lemon - it’... See more

Company replied

Rated 5 out of 5 stars

I have been a fan of Dinner Lady for years. When I discovered the Salts, all other vapes tasted like dishwater soap in comparison. I love the tobacco salts, it is the closet for me that I can ge... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Dinner Lady

Written by the company

Dinner Lady award-winning vape products

Dinner Lady is an award-winning UK vape brand, manufacturing and selling premium quality e-liquids, Disposables, Devices and Accessories. Winner of 40+ awards, Dinner Lady products are now sold in over 115 countries around the world.

homepage REFILLABLE PODS e-liquids Devices accessories

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,536)

597 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and efficient

April 8, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Michelle,

Thank you for your feedback! We're pleased to hear you found our service quick and efficient. If you need anything else or have questions, feel free to reach out.

Rated 5 out of 5 stars

Quick and easy to order

Quick and easy to order

April 8, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Paul,

Thank you for your feedback! We’re glad to hear you found the ordering process quick and easy. If you need any help or have questions in the future, just let us know.

Thanks for choosing us!

Rated 5 out of 5 stars

i have always had dinner lady,spearmint…

i have always had dinner lady,spearmint menthol,was running out so tried just menthol and was absolutely disgusting so now back to normal cos you’re didn’t have 10ml but dinner lady is great

April 9, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Wendy,

Thank you for sharing your experience with us. We're glad to hear you enjoy Dinner Lady Spearmint Menthol! We appreciate your feedback and will do our best to keep your favourite flavours in stock.

If you ever need any help finding your preferred products, please let us know—we’re here to assist!

Thank you for choosing us and for your continued support.

Rated 5 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi Joanne,

Thank you for your lovely review! We’re delighted that you found ordering easy and delivery quick. Your satisfaction means a lot to us. If you need anything else, we’re always here to help.

Thanks for your support!

Rated 5 out of 5 stars

Very good service

Very good service

April 2, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Collin,

Thank you for your positive feedback! We're glad to hear you’re happy with our service. If you ever need anything, just let us know — we're always here to help.

Thanks for choosing us!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very prompt with delivery of orders

April 8, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Susan,

Thank you for your wonderful feedback! We're delighted to know that you’re happy with our customer service and prompt delivery. Your satisfaction is our top priority, and we appreciate your support. If you ever need any assistance, don’t hesitate to reach out.

Thanks again for choosing us!

Rated 2 out of 5 stars

I tried the Lemon Tart one

I tried the Lemon Tart one, Didn’t like it at all, Tasted nothing like Lemon, Kinda tasted Burnt and made me cough, I suppose everyone likes different.

April 11, 2026
Unprompted review
Dinner Lady logo

Reply from Dinner Lady

Hi,

Thank you for sharing your honest feedback about the Lemon Tart e-liquid. We're sorry to hear it didn’t meet your expectations and that the flavour and experience weren’t quite right for you. Taste can be very personal, and we appreciate you giving it a try.

If you’d like any recommendations for other flavours that might suit your preferences better, our team would be happy to help. Your feedback is valuable as we strive to offer options everyone can enjoy.

Thanks again for taking the time to leave a review!

Rated 5 out of 5 stars

I'm a regular buyer and not had any…

I'm a regular buyer and not had any issues with any orders.

April 7, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Diane,

Thank you so much for being a regular customer and for sharing your positive experience! We're delighted to hear you haven't had any issues with your orders. Your loyalty means a lot to us, and we look forward to continuing to provide you with great service. If you ever need assistance or have suggestions, please let us know.

Thanks again for your ongoing support!

Rated 5 out of 5 stars

First class customer service

First class customer service

March 3, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Stevie,

Thank you for your kind words! We're thrilled to hear you had a first-class experience with our customer service. Providing exceptional support is our top priority, and your feedback means a lot to us. If there's ever anything we can assist you with, please let us know!

Rated 5 out of 5 stars

Sent very fast

Sent very fast, always good
Flavours

March 31, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Nicolas,

Thank you for your kind words! We're delighted to hear that your order was delivered quickly and that you’re enjoying our flavours. Your satisfaction is our top priority. If you need any assistance or recommendations, please let us know!

Rated 5 out of 5 stars

Love love love your Lemon Tart

Love love love your Lemon Tart....it's simply spot on & leaves no doubt as to what it is.

Lemon Meringue Pie all day long... yum 😋😋😋

April 1, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Shelley,

Thank you so much for your amazing feedback! We’re thrilled to hear you love our Lemon Tart and that it reminds you of delicious Lemon Meringue Pie. It’s fantastic to know the flavour hits the spot for you. Your enthusiasm is truly appreciated yum indeed! If you ever want to try any other flavours or have suggestions, we’d love to hear from you.

Rated 5 out of 5 stars

Since joining via NHS quit smoking

Since joining via NHS quit smoking, excellent service

March 16, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Julie,

Thank you for sharing your experience and for choosing us through the NHS Quit Smoking initiative. We’re delighted to hear that you’ve received excellent service. Supporting our customers on their journey to quit smoking means a lot to us. If there’s anything else we can do to assist you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

It's so easy to order what you need.

It's so easy to order what you need.

April 2, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Sally,

Thank you for your feedback! We’re glad to hear you find our ordering process easy and convenient. Making things simple for our customers is one of our top priorities. If there’s anything else we can do to improve your experience, just let us know!

Rated 5 out of 5 stars

Really good customer service

Really good customer service, answer queries quickly.
Good choices of products, my favourite is the nic salts cheery blast. Also does fast delivery

March 31, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi sam,

Thank you for your wonderful feedback! We’re delighted that you’re happy with our customer service, product selection, and speedy delivery. Cherry Blast nic salts are a favourite among our team as well! If you ever need any assistance or recommendations, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

Excellent service as usual and the…

Excellent service as usual and the flavours I have tried so far have been really good.

March 31, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Steven,

Thank you so much for your kind words and continued support! We’re thrilled to hear you’re enjoying our service and flavours. If you ever have any suggestions or if there’s a new flavour you’d like to see, please let us know. We look forward to serving you again soon!

Rated 5 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi Caroline,

Thank you so much for your kind words! We're thrilled to hear you're enjoying the vape experience and loving the flavours. 🤩

If you ever need recommendations or assistance, we're always here to help!

Rated 5 out of 5 stars

Great service

Great service

March 25, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Mihai,

Thank you for your kind words! We're glad you were pleased with our service. If you need anything else, we're always here to help.

Rated 5 out of 5 stars

Amazing customer service amazing…

Amazing customer service amazing products will definitely recommend 100%

March 24, 2026
Dinner Lady logo

Reply from Dinner Lady

hi Liam,

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with our customer service and products. Your recommendation means a lot to us, and we’re grateful for your support.

If you ever need any assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi Joel,

Thank you for your lovely feedback! We're thrilled to hear you’re enjoying the flavours in our dessert range. Your satisfaction means a lot to us.

If there’s anything more we can do or a flavour you’d like to try next, just let us know. We look forward to delighting you with more tasty options in the future!

Rated 5 out of 5 stars

Prompt delivery and exactly as ordered

Prompt delivery and exactly as ordered, great price!

March 25, 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Jacquie,

Thank you for your wonderful feedback! We're delighted to hear your order arrived promptly and met your expectations, all at a great price. Your satisfaction is very important to us.

If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!

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