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See what reviewers are saying

Rated 5 out of 5 stars

I’ve been disappointed with some other companies, ordering and paying for items, then to be told they are not in stock , here you know straight away if they are out of stock and you can choose an alte... See more

Rated 2 out of 5 stars

I was sent none genuine parts . Coils burnt out with in the hour. Did email company not willing to help refund or send new package. This is not my 1st review my other “disappeared” after sending evi... See more

Company replied

Rated 5 out of 5 stars

I’ve used vape korner a few times now after my friend recommended them to me and I’m glad she did. The vapes always arrive on time and if there’s any issues they get dealt with immediately it’s perfec... See more

Rated 1 out of 5 stars

Never had any problems for the last 3 years. Suddenly my order didn't arrive. Allegedly +1000 parcels were held by Royal Mail and have just been released. Still no arrival. Tracking doesn't exist a... See more

Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Vaporizer Store

Written by the company

Your premium vape store for Great Value E-Cigs, E-Liquid and Vape Accessories for your vaping needs. We're committed to our customers to ensure unparalleled customer service. We have a longstanding commitment to treat all customers the way we would like to be treated - with respect, support and kindness. Not just an online shop ! Vape Korner are not just an online shop, we have high-street stores & official distributors located around the UK where you can come and try our products. Please note: Due COVID -19 we are trying our best to ensure your order is processed as soon as possible. Please bear with us in difficult times as we fulfill your orders as there is postal delays.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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1-star

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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, hadn’t sent it because they were on holiday (would’ve been fine) but then lied about sending it and when asked said they would send ASAP, asked for a refund when this didn’t happen, still waiting for the refund

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

Not delivering on time!

I used to order from here without any issues. The last two orders I have paid for next day delivery, ordered before 12pm midweek as website said same day dispatch and then waited 6 days for them. I ordered last week same thing. I kept chasing them and I would get vague emails saying they would be delivered soon. Then I chased again and they said it had been lost in the post, but it never changed status online. Ended up with a refund after a week of waiting, don’t know what’s been going on with them recently, but I won’t be ordering again :(

May 16, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid

I spent over £50 on vapes. I paid for Royal Mail tracked 24 but yet they dispatched it via Parcelforce. I still haven't received my vapes. Vape Korner told me they would send them out again but they haven't. I contacted them several times with no reply and their phone number never works either. I've now put in a payment dispute with my bank to get the money back. I'm also going to look into how I can report this company. Vape Korner offer different delivery options but they only ever use the cheapest option for them and not what the customer has actually paid for. I will never be using this company again and I suggest anyone that thinks of ordering with them also reconsiders. There are plenty of other good online Vape stores.

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT order from here!!!!!

DO NOT order from here!!!!!
My partner order 10 x 10ml bottles of oil @ 3mg plus 4 pkts pods. What arrived was 10 x bottles of 18mg of the wrong oil not usable plus NO Pods. We contacted them only to be asked for photos of parcels and delivery packaging. We heard absolutely nothing back since. Her daughter then ordered exactly same for her, eg. 10x10 bottles oil plus 4x4 pkts pods what eventually arrived was the oils but AGAIN NO Pods!!!!
Steer Clear.
Oh and they don't answer the phone either. They Owe her £37.00 in total.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Good service

I’ve been disappointed with some other companies, ordering and paying for items, then to be told they are not in stock , here you know straight away if they are out of stock and you can choose an alternative, rather then be sent something you don’t really want. Packaged well and shipped promptly

April 29, 2024
Rated 1 out of 5 stars

Pay for royal mail tracked 24 yesterday…

Pay for royal mail tracked 24 yesterday so I would receive today as its Bank Holiday this weekend. Checked emails they have sent it parcel force so won't get it untill Tuesday at the earliest.
They are hit and miss with this as its now the 3rd time they have done it and they won't reply untill Tuesday now.
Will be sending back and also requesting refund on my delivery as iv paid the highest delivery and they've sent it the cheapest for them.

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience say delivery in…

Horrible experience say delivery in 48hrs and 20 days later still not received. They were brilliant company to start with bought from them numerous times. Then they decided to do this. Customer service is diabolical I.E Been sent you’ll get order
2nd reply from them Keep peace you’ll get order.
3rd msg would you like refund or replacement

April 28, 2024
Unprompted review
Rated 1 out of 5 stars

Selective Scamming

Absolutely horrific company, placed an order in February, asked for this to be refunded as the items appeared to be counterfeit (going from feedback on there eBay page).

They said they had processed the refund but after waiting 2 weeks, nothing was refunded so I proceeded with a chargeback. I emailed Vape Korner who said that this had been refunded when it clearly had not.

The Chargeback finally was processed today and I won the case, showing that they evidently did not refund this. SCAM artists.

February 19, 2024
Unprompted review

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