Ordered a few items last week, received them yesterday! Very happy with the products! Great quality and cheaper than rest of the industry! Smooth navigation thru the website and easy to pick product... See more
Company replied
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See what reviewers are saying
Love how Vapezilla has videos on their products, so you can see how the vape screen designs look, and function. Quality production, HD Videos. Their website has a very user friendly, sleek, and attrac... See more
Company replied
I placed an order on December16th and paid $7 for an adult signature required at time of delivery. FOUR DAYS later, i got an email saying it was delivered. However, I did not sign anything AND I HA... See more
Company replied
I recently ordered 3 different vape brands that I've never tried before and from a website I've never been on .In which, I was very skeptical but so glad I took the chance! I totally love the flavors... See more
Company replied
Company details
Written by the company
Vapezilla ༄ Online Vape Shop ✦ Discover Best Vaping Devices & Supplies in Our Online Vape Store ✦ Buy Vapes with Order Online on Our Website.
Contact info
8549 Wilshire Blvd , 90211, Beverly Hills, United States
- info@vapezilla.com
- vapezilla.com
4.3
Excellent
156 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slow shipping/arrival
Shipping took forever ordered around christmas, left their shipping center 12/26 got them 1/17, mail man never knocked on the door with first attemptdelivery 1/16, which of course isnt the companiesfault for that.. But customer care answered in a decent amount of time, with some reasonable responses about the situation, tracking information and a credit to make up for it. However, half the boxes were damaged upon arrival which makes things a little sketchy, products seem okay and are in good condition, unsure if they have been tampered with though. I however did not order any good flavors for my own taste apparently and only two out of 7 I am personally keeping, the other 5 are being given to my parents, sister, coworkers and boyfriend.
January 17, 2025
Unprompted review
Great prices
Great prices never any issues with shipping. Always has verity never out of stock.
January 1, 2025
Unprompted review
Received
Received. everything just fine. The only issue is one that i had not experienced before. It took 2 weeks for the package to be shipped to me after it was processed. I had message in the chat help thing and never received a response. Took 3 weeks in total to receive. I ordered on dec 22 and received on jan 10.
January 10, 2025
Unprompted review
Great product and great delivery service
Great product and great delivery service
September 30, 2024
Unprompted review
Shipping takes too long. Poor customer service response
Shipping takes way too long for me
Also very unhappy with customer service. Reached out several times and no one ever got back to me.
January 9, 2025
Unprompted review
Awesome prices and quick shipping
Awesome prices and quick shipping
November 7, 2024
Unprompted review
Reply from Vapezilla
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our prices and shipping speed. Providing great value and fast service is a top priority for us, and it’s wonderful to know we met your expectations.
I love this company
I love this company! They have the best selection of vapes for great prices. This company has an excellent customer service department that responds quickly and resolves conflict effectively.
January 2, 2025
Unprompted review
Reply from Vapezilla
Wow, thank you for such an amazing review! We’re delighted to hear that you love our selection of vapes and appreciate our competitive prices. Your kind words about our customer service team mean the world to us. Resolving conflicts and assisting our customers promptly is something we take great pride in.
It’s feedback like yours that motivates us to continue providing the best possible experience
I love ordering from Vapzilla!
December 10, 2024
Unprompted review
Reply from Vapezilla
Thank you for your kind words! We’re so happy to hear that you enjoy ordering from Vapzilla. Your satisfaction means the world to us, and we’re grateful for your continued support.
Ring cam proves no delivery…
I placed an order on December16th and paid $7 for an adult signature required at time of delivery. FOUR DAYS later, i got an email saying it was delivered. However, I did not sign anything AND I HAVE A RING DOORBELL CAMERA THAT SHOWS NO DELIVERY WAS EVER MADE OR ATTEMPTED. ORDER #110-14414
EDIT: I also entered the "tracking number" they claimed was a Fedex tracking number into Fedexs website and NO SUCH TRACKING NUMBER EXISTS
December 20, 2024
Unprompted review
Reply from Vapezilla
As outlined in our site rules, the delivery status is determined based on the information provided by the carrier. Additionally, in the support section, we’ve detailed how you can follow up directly with the carrier for further assistance.
Please note that your carrier is GLS, not FedEx, and the tracking number was provided to you in the previous support ticket. You can use the tracking number to check the delivery status or to contact GLS directly for further clarification.
Amazing
Amazing!
Every time I place an order from this site, they deliver with amazing products for an amazing price!
November 6, 2024
Unprompted review
Reply from Vapezilla
Thank you for your kind words! We’re so happy to hear that you enjoy ordering from Vapzilla. Your satisfaction means the world to us, and we’re grateful for your continued support.
A1 from Day 1
Seems to be very professional and delivers every time!!!!
October 1, 2024
Unprompted review
Reply from Vapezilla
Thank you for your kind words! We’re so happy to hear that you enjoy ordering from Vapzilla. Your satisfaction means the world to us, and we’re grateful for your continued support.
In stock and great price
When your flavor is in stock and on sale, nothing can get better than that. Shipping was fast and all items ordered were received.
November 29, 2024
Unprompted review
Reply from Vapezilla
Thank you for your kind words! We’re so happy to hear that you enjoy ordering from Vapzilla. Your satisfaction means the world to us, and we’re grateful for your continued support.
Made a $200 order was charged on…
Made a $200 order was charged on November 23.
Never received a confirmation or tracking or items. They have no phone # and no live customer service or even an ai. Prob will have to report it as fraud to my card company.
November 23, 2024
Unprompted review
Reply from Vapezilla
Hello,
Dear Christopher,
The issue with your order is that it was made using someone else's card, and as a result, it has been flagged as fraudulent and suspended.
We have sent you several emails regarding this matter. Even when you contacted our support team recently and mentioned legal action, we promptly responded. However, it appears that the email address you provided has caused delivery failures, preventing our messages from reaching you.
Additionally, we were unable to contact you via the phone number provided. If you could message us from an alternate email address, we will immediately share all documentation showing our efforts to resolve this issue and contact you.
Thank you for your understanding, and we look forward to resolving this matter.
Best regards,
Very easy to use website and products…
Very easy to use website and products are very easy to find. I like how they grouped the vape juice by brand and then you click the brand and it tells you all the flavors. That saves so much time.
December 10, 2024
Unprompted review
Reply from Vapezilla
Thank you so much for your kind feedback! We're thrilled to hear that you found our website easy to use and that the way we group vape juice by brand has been helpful. Saving time and making your shopping experience as smooth as possible is exactly what we aim for!
If you have any suggestions for further improvements or features you'd like to see, feel free to let us know. We truly appreciate your support and look forward to serving you again soon!
Best regards,
My experience with this smoke shop I…
My experience with this smoke shop I highly recommend shop here they are extremely fast and best customer service always have my products on time my recent old supplier always send me a defective device I was not happy and unsatisfied they customer service they did not give my money back so I check online they going out of business so I picked a good smoke shop.
December 9, 2024
Unprompted review
Reply from Vapezilla
Thank you for your kind words and recommendation! We’re thrilled to hear you’re happy with our fast service and quality products. It’s great to have you as a customer, and we look forward to serving you again!
Best regards,
This place is amazing and I will be…
This place is amazing and I will be using them again!!!!
October 18, 2024
Unprompted review
Reply from Vapezilla
Thank you for your amazing feedback! We're so glad to hear you had a great experience and look forward to serving you again soon!
Best regards,
Reply from Vapezilla
Thank you for your feedback! We're glad you found our website easy to use and enjoyed our wide product selection. We look forward to serving you again!
I love my vapes from Vapesilla
Very easy website to navigate, great customer service and the pricing is very good! All capes are amazing!
December 3, 2024
Unprompted review
Reply from Vapezilla
Thank you for your wonderful feedback! We’re thrilled you found our website easy to navigate and appreciated our customer service, pricing, and products. We look forward to serving you again!
Reply from Vapezilla
Thank you for your wonderful feedback! We’re thrilled you found our website easy to navigate and appreciated our customer service, pricing, and products. We look forward to serving you again!
I love the vapes i get from vapezilla…
I love the vapes i get from vapezilla only thing I think they could work on is the timing it takes almost 2 weeks to get my vapes. Other than that I love there vapes I think they could do more promotions for returning customers like points to earn free vapes for those that buy again and again
November 25, 2024
Unprompted review
Reply from Vapezilla
Dear Kelly,
Thank you for taking the time to share your feedback with us. We greatly value your input as it helps us improve and grow.
After reviewing your orders, I would like to clarify a few details for you:
Your Order History:
First Order: Delivered in 3 days
Second Order: Delivered in 4 days
Third Order: Delivered in 5 days
Fourth Order: Delivered in 9 days (This delay was due to an issue with the shipping company, which we resolved immediately upon receiving your ticket.)
Points System:
We offer at least 3% cashback on all orders, deposited directly into customers' wallets, without any restrictions on its use.
This cashback rate increases during festivals; for example, it’s currently 7%, meaning for a purchase of $100, you receive $7 directly and instantly in your wallet.
Our system is designed to provide more value than traditional points systems by avoiding complexities like converting points or usage limitations.
To view your wallet balance, simply log in to your account using the email address registered with your purchases.
We sincerely appreciate your support and look forward to continuing to serve you. If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
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