Velux emailed sales order confirmation with delivery date 9 weeks from order. Delivery shared with builder and roof works planned from 9 week date. When I followed up with Velux two weeks before due d... See more
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See what reviewers are saying
Rooflight solutions I was sourcing rooflights for a new extension, and given the hot summer was looking for some that looked good, provided ventilation and also shade. Vario provides all these soluti... See more
Install of Vario roof lantern . The best start to end process from a service provider that I have experienced in a long long time . Steve is technically excellent , very personable and had t... See more
Company replied
Angela & Jason were a pleasure to deal with from start to finish, responding quickly to any query and continually updating us on progress and delivery. The window arrived perfectly and was quickly and... See more
Company replied
Company details
Written by the company
Vario by VELUX is the exciting, fully customisable, made to measure rooflight windows range from The VELUX Group, where you design your perfect bespoke daylight experience.
Contact info
Woodside Way, KY7 4ND, Glenrothes, United Kingdom
- 01592778246
- vario.marketing@velux.co.uk
- vario.velux.com
4.3
Excellent
98 reviews
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Once I managed to get through the guy I…
Once I managed to get through the guy I dealt with could not have been more helpful. V impressive
December 9, 2025
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Good communication with Jason
Good communication with Jason, and helpful advice.
October 22, 2025
Unprompted review
5 weeks late on delivery from confirmed date
Velux emailed sales order confirmation with delivery date 9 weeks from order. Delivery shared with builder and roof works planned from 9 week date. When I followed up with Velux two weeks before due date, Velux told me there was delays and it would now be 14 weeks until delivery. Velux simply said there was nothing they could do and were not responsible for resulting builder down time.
April 12, 2025
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The help given was expert
The help given was expert, timely and helped to resolve a tricky roof light issue quickly and professionally.
October 28, 2024
Faaaaantastic!
July 11, 2024
Reply from Vario by VELUX
Hi James,
Great to hear your delivery arrived promptly and you are happy with the product! If you need any further help, please do reach out.
Have a great day.
Best Regards,
Team Vario by VELUX
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I emailed for a quote
I emailed for a quote. I’ve been fully informed. I’ve change the specifications several times and I’ve have been kept up to date with emails with answers to my questions. I’m very impressed as always keep up the good work good team.
Many thanks
Brian
Under 1 roof
May 8, 2024
Reply from Vario by VELUX
Hi Brian,
Fantastic to hear you are happy with our service. We are pleased to keep you up to date with ay changes that have been made and answer your questions.
Thanks a lot for leaving us a great review.
Have a good day,
The Vario Team
Awesome Vario team
The Vario team have been very helpful and guided us through the entire process. It took some time to ensure we get the correct skylights and the team really looked after us throughout. Waiting for delivery and look forward to seeing the skylights.
March 27, 2024
From a Certified Velux installer
We are a Certified Velux installer and we always find the Vario staff very helpful
March 19, 2024
Two large walk-on rooflights
Just placed my order for two large walk-on rooflights. Jason at Velux could not have been more helpful. He explained everything about the product and the ordering process very well. Thanks very much!
January 12, 2024
Unprompted review
Reply from Vario by VELUX
Hi Judith,
Thanks for taking the time to write us such a great review.
We are pleased to hear you got all the help you needed!
If you need any further help, please do reach out.
Have a great day.
Best Regards,
Team Vario by VELUX
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Good
Good, efficient service, but I have had a number of automated emails - fewer of these would be evn better!
October 10, 2023
Reply from Vario by VELUX
Hello,
Thank you for taking the time to leave us this review, we really appreciate it.
We will be sure to take your comments on board moving forward.
Wishing you all the best and thanks again!
Kind Regards,
Vario by VELUX
Excellent team, excellent service
Really helpful team who answered all questions and queries I had. The team were patient took time to understand the specifics of my query and quickly made me comfortable with the final product choice.
October 4, 2023
Reply from Vario by VELUX
Hello Theresa,
Thank you for taking the time to leave us such a great review.
We are very pleased to hear our team was able to guide you in choosing the correct product for you and your project.
If you require any further help moving forward, please do not hesitate to contact us.
Have a fantastic day!
Kind Regards,
Vario by VELUX
Architect choice
I am an architect refurbishing my own house. I have taken time to research the market to get high quality items within my budget.
I wanted an impressive rooflight with minimum framing for a contemporary side extension. The site is quite long and narrow so the main feature of this extension is the roof, Vario from Velux was an ideal specification.
The glazing is maximised and the framing is minimised. I achieved an uninterrupted stretch of 3m glazing. The insulated upstand gives peace of mind that the rooflight will maintain the integrity of the thermal and water performance.
The team I worked with at Velux Vario were exceptional. They were patient with my design iterations, they were always cheerful and helpful. The very tight site had restricted access so I opted for installation through their partnership with Velfit. I don’t think we could have installed such huge pieces of glass without this service. They worked well with our contractor so we avoided any scratches or damage that could otherwise have occurred through construction.
September 15, 2023
Unprompted review
Reply from Vario by VELUX
Hi Edwina,
Thank you so much for taking the time to share your positive experience. It's fantastic to hear!
Choosing the right rooflight for a project is crucial, and it's great to know that our product met your specific requirements perfectly.
It's also wonderful to hear that the team exceeded your expectations, customer satisfaction is hugely important to us.
It's clear that their collaboration with your contractor and VelFit ensured a smooth and damage-free installation.
This review will undoubtedly be helpful for other architects and homeowners looking to undertake similar projects. We hope you continue to enjoy the benefits of your impressive rooflight, and thank you again for sharing your positive experience!
All The Best,
Vario by VELUX
Bit of a Sham
Vario's representative called our office accusing our boss of making an order which he does not do and got into an argument with the bosses son. It took many phone calls to confirm the order. We still have no confirmed delivery date!
September 3, 2023
Reply from Vario by VELUX
Dear Barry,
We appreciate you taking the time to share your feedback with us.
We take your concerns seriously, miscommunication and misunderstandings can occasionally happen, looking at this order there was some confusion if this was one or two units however, it was in fact an unlimited window that was required (2500 x 1000 in x2 modules). We regret the inconvenience this has caused.
Regarding the order and delivery status, we can see the order was placed on 4/9 and delivery is expected on 19/10.
Once again, we apologise for the inconvenience you've experienced.
Thank you for giving us the opportunity to address your concerns.
Sincerely,
Vario by Velux
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Professional service all the way
Professional service from the start and great advice all the way through
August 27, 2023
Reply from Vario by VELUX
Hello,
Thank you for taking the time to write a review for us! We're glad to hear that the advice and service you received from our expert team was helpful.
Have a wonderful day!
Many thanks again,
Team Vario by VELUX
Very helpful knowledgeable staff on thd…
Very helpful knowledgeable staff on thd Vario department. We were a big confused when our builder arranged for rep to come and check sizes and that he was from the commercial arm of the company which was quite independent of Vario. We still have to see how good the support is.
August 2, 2023
Reply from Vario by VELUX
Hello Annette,
Thank you for taking the time to share your experience with us! We're glad to hear that our knowledgeable staff were able to assist you. It's not uncommon for confusion to arise when different departments within the company collaborate, We understand that this can sometimes be a bit perplexing. Whilst Vario are a smaller department, we receive help to assist with site visits from the commercial team occasionally.
As you continue to receive support, we're committed to ensuring that your needs are met and your expectations are exceeded. Please feel free to reach out if you have any further questions or concerns.
Many thanks again,
Team Vario by VELUX
Reply from Vario by VELUX
Hello,
Thank you for sharing your positive experience with us! We're delighted to hear that our team was able to provide you with helpful assistance and that your delivery was carried out as promised. Customer satisfaction is our top priority, and we're glad we could meet your expectations.
Kind Regards,
Vario by VELUX
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