I placed an order 10 days ago
I placed an order 10 days ago, and as of today, my order still has not been shipped.
Four days after placing the order, I contacted the company to ask when my package would be shipped. I was told that it would be sent that same day. Three days later, however, I received another message saying that they had discovered that my order had still not been packed or shipped. They then asked me whether they should send the package or cancel the order and refund my money.
I found this question very strange. I had placed an order and paid for the products, so naturally I expected the company to ship what I had purchased.
Since then, I have repeatedly tried to contact them. I have called several times, but they do not answer the phone. I have also sent multiple emails and messages, but they have now stopped responding to those as well.
I have repeatedly requested that my order be cancelled and that my money be refunded. They have not responded to these requests, and I still have not received my refund.
It has now been 10 days since I placed my order. I have neither the products I paid for nor my money back, and the company is no longer responding to me.
I find this behaviour completely unacceptable. They continue to accept new orders and take customers’ money, yet they have not shipped my paid order and are ignoring my repeated requests for a refund.
This has been an extremely disappointing and untrustworthy experience.








