Varsity Tutors Reviews 12,578

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional qualities, highlighting their patience, knowledge, and ability to make learning engaging and effective. Many people found the user experience to be positive, appreciating the ease of getting started and the overall platform. The service is frequently described as a life-changer, with many consumers noting significant improvements in their or their children's academic performance and confidence. However, some customers also noted issues with the payment system, describing it as confusing and leading to unexpected charges. A few other people also felt that the customer service was difficult to reach for resolutions and that the platform itself had technical glitches, such as problems with audio and video during sessions.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise their tutors as knowledgeable,... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed frustration, citing deceptive... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to understand... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express frustration with poorly trained... See more

Payment

Users describe negative interactions with payment. Many customers report misleading billing practices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Out tutor is great. The billing is confusing and they're very easy to get ahold of when you're signing up, the response is a wait when resolution is requested. I am very pleased with the lessons and... See more

Company replied

Rated 4 out of 5 stars

Great full-time tutor and had great experience with tutor on demand. Slight issue with getting email addresses and spelling of names correct. Not sure who did contact about one of the misspellings tha... See more

Company replied

Rated 4 out of 5 stars

First off, my daughter’s tutor Alan Wood was outstanding! VTs use if technology is impressive, including recording of sessions, AI session recap summaries, etc. however I find VTs policy of “use it o... See more

Rated 4 out of 5 stars

Tutor (so far) has been very helpful in prepping for SAT. The review online after the session is a great way fpr parents to keep informed.


Company details

  1. #105 of 128 best companies in Educational Institution
  2. #67 of 83 best companies in Association or Organization
  3. #25 of 28 best companies in Class
  4. #10 of 15 best companies in Private Tutor

About Varsity Tutors

Information provided by various external sources

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Varsity Tutors is an innovative education technology company that is revolutionizing how students and professionals learn. We focus on an individual’s needs and, through our state-of-the-art digital platforms, connect them to the best experts and personalized instruction to achieve any goal.

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Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

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Rated 1 out of 5 stars

Don't give them your phone number

I spoke with a representative of the company, but decided that I did not have a need for their services. I said I was going to recommend them to a family member but I could not commit for another person. Since then I've been hounded with phone calls. The first was it 7:03am on a Saturday. I texted them and asked them never to call me again. They have continued to call me and even called me again at 7:30 a.m. on a Saturday.

Secondly, over $100 an hour for tutoring seems excessive.

March 14, 2026
Unprompted review
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Reply from Varsity Tutors

Hi Lyndall, Thank you for your feedback. It is always our goal to exceed expectations, and we’re sorry to hear that your experience did not reflect our usual standards. At this time, we are unable to locate an account using the information available in this review. If you’re open to it, please reply through Trustpilot with the contact information you may have used when you first interacted with the Varsity Tutors team. You may also email us directly at customer-experience@varsitytutors.com with your name, email address, phone number, and a screenshot of this review so our Client Experience Team can look into this further and ensure that your contact preferences are respected moving forward. – The Varsity Tutors Client Experience Team

Rated 2 out of 5 stars

I had a very hard time using this…

I had a very hard time using this website. At one point he had some free programming classes and I could not figure out how to cancel them since they were on the wrong day.
It sent WAY WAY to many spammy text messages
I had this set up to for reading, reading comprehension and writing. The tutor originally was giving half math classes. That was not what I asked for and not what was she was supposed to be teaching. I also said the material was not grade level - it was two years off. She promised to have an evaluation and teach stuff at a fifth grade level. The recent classes were still 2nd or 3rd grade level. It was a complete waste of time and money. I can't figure out how to cancel it so I killed the credit card.

March 13, 2026
Unprompted review
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Reply from Varsity Tutors

Hi Joey Corley- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

Excellent choice

I appreciate that when I call I get "straight up" answers. I am VERY satisfied with my Tutor Anais.
This has been a very good experience

March 12, 2026
Rated 2 out of 5 stars

We love our tutor, billing plans designed to take advantage of you

We love our tutor, but the billing plans at Varsity Tutors seem setup to take advantage of you. They only do X sessions per month plans and they don't roll over for missed sessions. So if you or your tutor is sick a week or go on vacation, then there's no refund and your only recourse is to reschedule an extra session. You can change plans in advance but the only way to do that is to call them on the phone and then you have to do that again to change it back.

March 12, 2026
Unprompted review
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Reply from Varsity Tutors

Hi Kevin! - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can, unfortunately, we are unable to locate you with the contact information you have listed. Could you please respond to your email for your contact email sent through Trustpilot with the Contact information related to the Varsity Tutors account? You can also feel free to email us directly at customer-experience@varsitytutors.com with your Name, Email Address, Phone number and a screenshot of this review in order for our Client Experience Team to assist you. - The Varsity Tutors Client Experience Team

Rated 1 out of 5 stars

Bill the best tutor out in the world

Bill the best tutor out in the world. I feel like the tutors don’t had a set direction. You guys are not good. I didn’t pass my test follow the instructions tutor was good but no formula to pass

March 6, 2026
Varsity Tutors logo

Reply from Varsity Tutors

Hi Rene! - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 1 out of 5 stars

Charged monthly without telling you

PLEASE LIKE THIS COMMENT IF YOU'VE FOUND IT USEFUL.
I subscribed to Varsity Tutors after talking to one of its marketing agents, a very convincing guy.
-He never told me this service was a monthly subscription.
-If I hadn't changed credit cards, I never would have noticed the payments, because they didn't send me receipts by email.
-I realised I was charged 4 months without knowing, for a total of 1600$ CAD.
-Luckily I was reimbursed, but THEY WANTED ME TO SIGN AN NDA IN EXCHANGE FOR MY MONEY!!! Which I never did, because since I live in Canada, the NDA wasn't valid here. Did you ever heard of an enterprise that made you sign an NDA in exchange from your own money?!? Do you imagine how many bad reviews you would have of them not telling it's a monthly subscription, if it wasn't for the NDAs they make people sign?!?
-I don't know if the hiding of the information of the subscription is only from the agent or it's a company policy, but they sure look used to doing it or letting the agent do it by the looks of how many people comment about it, this is not an isolated incident.
- By the way, 100$ CAD an hour is absolutely ridiculous for a class you can find half the price for the same quality.
- One last thing: they don't tell you you lose the credits you don't use. So imagine they charged me 1200$ for classes I couldn't even do anymore. Never seen any business do that.
- Looks to me this is a marketing scheme pretending to be a reputable business.

March 10, 2026
Unprompted review
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Reply from Varsity Tutors

Hi Patrice!, - Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

Rated 5 out of 5 stars

My tutor is very patient and…

My tutor is very patient and understanding, she knows how to explain even the most difficult Algebra problems, I really appreciate Mariam , I feel really at ease when attending my Algebra class knowing I have a really good support system, again thank you

March 9, 2026
Rated 1 out of 5 stars

This experience was horrible

This experience was horrible, and I’m not saying this because of the tutors especially my tutor Rosa who did an excellent job at teaching me. I’m saying this because of the company and the people who are in charge of this. Before the membership they don’t explain how the packet really works and how you are being charged. And after that they don’t give you a refund unless you actually want to make a complaint. So because of this horrible experience I would not recommend this company programming to anybody.

March 7, 2026
Varsity Tutors logo

Reply from Varsity Tutors

Hi Gaby- Thank you for your feedback. It is always our goal to exceed your expectations and your feedback suggests you did not receive our best efforts. We would like to learn more about your experience and help in any way we can. A member of our Client Experience Team will be reaching out to you soon. - The Varsity Tutors Client Experience Team

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