I ordered a large alcohol wipe that has become difficult ti find. My order was shipped in a very timely fashion. However, on opening it, I discovered I had received a shipment of masks instead. I... See more
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I agreed with the previous reviewer that this company is dishonest. I placed an order a month ago and had never received it, so, I left a bad review. The company did finally sent me a new order after... See more
Company replied
After our first order we wrote to Vastmedic telling them of some improvements they could make to their masks. They replied and told they has already made these improvements and would send us a free... See more
Company replied
The masks were what I was hoping for... Well made... They retain a custom bend for my nose bridge...! Delivery was prompt. I found your company on amazon... after reading customer's reviews I decided... See more
Company replied
Company details
Information provided by various external sources
VastMedic cares for your small needs. We are a company created to help you access the quality medical products on the market at an affordable price.
Contact info
2232 Dell Range Blvd Suite 245, 82009, Cheyenne, United States
- support@vastmedic.com
- vastmedic.com
4.0
Great
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Face shield
The service was good,I received my face shield Fast. The shield is comfortable and practical.
August 20, 2020
Unprompted review
Reply from Trustworthy Face Masks
Hi ZD, sorry to hear about the issue you got. We actually had another type of face shield just arrived which might fit you well. Please email support@vastmedic.com and ask for an exchange with your order number. Our customer service will help you out.
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Great customer service
After our first order we wrote to Vastmedic telling them of some improvements they could make to their masks. They replied and told they has already made these improvements and would send us a free box of the new improved masks.
Great customer service.
August 20, 2020
Unprompted review
Reply from Trustworthy Face Masks
Hi John,
Yes, we have been listening to our customers' feedbacks and improving our products or helping our vendors to improve. Every customer's opinion counts and we are trying our best to make our customers satisfied with their purchase with us.
Regards,
VastMedic
GREAT MASK FITS WELL
August 20, 2020
Unprompted review
Reply from Trustworthy Face Masks
Hi Jo,
Thanks for your review. We strive to keep shipping within 1 business day.
Regards,
VastMedic
Fast shipping and great products!
August 15, 2020
Unprompted review
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Alertcare 3 ply face mask & prep pads
I ordered Alertcare 3 ply face mask and alertcare alochol prep pads large size.
I am satisfied by the purchase, good quality products bit expensive. I recommend it.
August 14, 2020
Unprompted review
Reply from Trustworthy Face Masks
Hi Parminder,
Thanks for your feedback. We managed to lower the cost through an optimised supply chain. So please go to our website and check out the better price.
Regards,
VastMedic
Glad to find , and quality is good
I am glad to find this supplier. The quality is good.
August 14, 2020
Unprompted review
Broken UV lamp
Called customer services because the UV light stopped functioning. They promptly sent a replacement and I am totally satisfied.
August 13, 2020
Unprompted review
The masks were what I was hoping for..
The masks were what I was hoping for... Well made... They retain a custom bend for my nose bridge...! Delivery was prompt. I found your company on amazon... after reading customer's reviews I decided to order directly from your company. Thank You... Tiffanie Morrow
August 13, 2020
Unprompted review
Reply from Trustworthy Face Masks
Hi Tiffanie,
Thanks for your precious review. We kept offering quality products to our customers. Please visit our website time to time and you may see some new stuff you need with good price!
Regards,
VastMedic
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Dishonest company
I agreed with the previous reviewer that this company is dishonest. I placed an order a month ago and had never received it, so, I left a bad review. The company did finally sent me a new order after several email exchanges. Since they did correct their mistake, I went to their website and was going to remove my bad review. However, I couldn't find my original review. The only reviews you can find were 4 stars and above.
July 12, 2020
Unprompted review
Reply from Trustworthy Face Masks
Hi Cindy,
Good day! We hope you are doing great.
Thank you so much for leaving a review. It helps us to improve our services.
We would just like to address your concern. We are always here to help.
First of all, we would like to clarify that we don't remove negative comments in our website if all information provided in the order details is correct like the review you left here.
Secondly, regarding orders not receive. We ship your items using the courier you have selected. Like other merchants, We will only know if the item was not receive if customers will contact us about it. After we receive notifications claiming about orders not received, we will get in touch with USPS to ask additional details to help resolve the issue. You may also visit their website for FAQ's regarding the issues with their deliveries due to pandemic.
As you mentioned in your review, we sent you a replacement. We are committed in providing the best service possible we can. We take care each concern we receive from our customers with utmost importance,
We apologize for any inconvenience and thank you so much for sharing your thoughts. If there's anything else we can do to assist you, please let us know by sending us an email to service@vastmedic.com.
Thank you and have a great day!
Dishonest Company selling toxic and low quality masks
Attention: This dishonest company allows only high ratings being displayed on their website! I purchased their ValuMax Ultra-3-in-1 Sensitive Ear-Loop Mask 50 PCS from their website. The descriptions of this mask are misleading.
1. It is NOT high quality. I highly doubt it meets the ASTM level 1 standard (BFE no less than 0.95 and PFE at 0.1 um no less than 0.95). The quality of this mask is even lower than CVS and Walgreen masks for general purpose protections. Compared to the other two, the material of the three layers are thinner and much easier to rip apart; The weaker, less elastic, and poorly made ear loop also let the mask fit very loosely to the face.
2. It is NOT safe to use. The masks I got had a strong lasting chemical smell, I wouldn't wear them even given for free. Despite that their masks are toxic and unusable, the seller does not allow you to return them since "the box has been opened".
So think twice before you make the purchase. I'd suggest you stay away from such a dishonest business.
June 13, 2020
Unprompted review
Reply from Trustworthy Face Masks
Hi Helen,
Good day! We hope all is well.
We appreciate you providing us a feedback with our product. We strive to provide the best customer experience if possible. We consider feedbacks like this as a constructive feedback to improve our products and services. That way, we can make adjustments like getting in touch with the suppliers for better products.
Please accept our sincere apologies for any inconvenience and if the product did not meet your satisfaction. We are really sad to lose customers due to dissatisfaction with our products. We will definitely take a look into it. Rest assured, we are always here to help.
We would like to share with you that we have return policy wherein we would gladly accept any returns within 30 days thru mail if you are not satisfied with the product. Our customer service can be reach by sending an e-mail to service@vastmedic.com.
Thank you so much for your time. Do not hesitate to shoot us an e-mail if there's anything else we can do to help you.
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