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Vast Gifts Reviews 1,066

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like pins, keychains, and challenge coins often exceed expectations in terms of craftsmanship, detail, and accuracy to design. Many consumers highlight the exceptional service, with staff members being described as professional, helpful, and attentive throughout the ordering process. People frequently mention the efficiency of the service, including quick responses to inquiries, swift production times, and timely delivery. The ease of the ordering process, from design assistance to final product, is also a common theme among satisfied customers.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praised the excellent... See more

Quality

Consumers express high satisfaction with product quality. Many reviewers highlight the excellent... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the professional,... See more

Order

Users describe positive interactions with order. Many customers praise the helpfulness of staff like Nora and... See more

Based on these reviews

Rated 5 out of 5 stars

I found our agent to be so much more than just someone processing orders behind an email. Intuitive, attentive, made the whole ordering process a breeze. After just a few emails, they understood exac... See more

Rated 5 out of 5 stars

From the very beginning, I felt grateful for how professional and dedicated you were, and for taking my requests so seriously. The final result exceeded all my expectations—thank you so much! My... See more

Company replied

Rated 5 out of 5 stars

From day 1 the ordering process has been an absolute pleasure. It was swift and there was very good communication. Charles Zhou was ready to think with me to make changes and made sure i was content... See more

Rated 5 out of 5 stars

Serena was amazing from start to finish. She knew the product line you carried very well and help me find exactly what I was looking for. She helped me through the design process and guided me to th... See more


Company details

  1. Promotional Products Supplier
  2. Business to Business Service
  3. Exporter
  4. Promotional Item Store

About Vast Gifts

Written by the company

Suzhou Vast Gifts Co., Ltd is one of the leading suppliers of metal crafts and promotional items in China. We have over 15 years of manufacturing experience in the industry. And our factory has obtained BSCI audit, and we are proud to have supplied products to many Fortune 500 companies.

offer a wide selection of customized products to fit all needs and budgets, such as enamel pins, keychains, challenge coins, embroidery patches, etc. We are strving to deliver our top-quality but also cost-effective products to the whole world.

And we welcome your ideas and inquiries and would be honored to help you create your custom products.

VISIT OUR WEBSITE CONTACT US

Refund Guaranteed for Quality Defects

Written by the company

Your Satisfaction is our Top Priority
We are committed to providing high-quality products and attentive service to ensure that every order meets your expectations. From prompt responses to careful production and on-time delivery, we strive to make your experience smooth and worry-free.

Guaranteed 10-DAY Delivery for Urgent Orders

Prioritize Your Order Here

Prioritize Your Order Here
Need it fast? We guarantee delivery in 10 days for urgent orders, backed by priority production and tracked logistics. Plus, get a free quote within 24 hours—share your specs, and we’ll reply with transparent pricing and expert solutions.

Contact info

Promotion box for Vast Gifts

Your Reliable Partner in Promo Gifts

Got a brilliant idea? Let’s make it amazing together!

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Vast Gifts have provided an excellent…

Vast Gifts have provided an excellent professional service in supplying us with high quality badges and fridge magnets at an affordable price. When requiring items to sell to boost charity funds a competitive wholesale price is essential when high quality must not be ignored. Vast Gifts are highly recommended to meet all these requirements. Luna has provided us with polite and professional help throughout our transaction. Ensuring we are satisfied with artwork, providing any alterations and supplying proofs before productions are started.
Shipping is no problem as they are fully experienced.
I came across Vast Gifts by chance and am delighted that I did, but you can go straight to them with the highest recommendation.
Rob Cook Director Eaton Park Miniature Railway Norwich UK

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

LOVE IT!!

Second time ordering and I am once again totally happy with the product!!!!

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Would buy again

Very prompt, friendly communication. Quick and well packaged shipping.
Product quality 10/10.
Thanks for making our experience with you guys a pleasant one Suen 👍🏻👍🏻

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Serena was amazing - Great Customer Service

Serena was amazing from start to finish. She knew the product line you carried very well and help me find exactly what I was looking for. She helped me through the design process and guided me to the amazing finished product. I can’t wait to do future custom orders with you. I hope I can continue to reach out to Serena as my contact with your company. Thank you again, my keychains and lanyards are perfect! Have a wonderful holiday season, wishing you all a Merry Christmas and Happy New Year!!
Michelle - Excalibur Motorcycle Works, Canada 🇨🇦

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Suen Sun!

I just received the customized coins I ordered from Vast Gifts, the quality of the finished product is superb.
I can recommend them 100%.
The customer service and advice offered by Suen Sun was excellent. I will have no doubt using their services again!

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and service

I have now used Vast Gifts on 2 separate occasions to make lapel pins and can recommend them 100%. The quality of the finished product is superb. The customer service and advice offered by Mia Zhao is excellent. I will no doubt be using them again !

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Serena is a goddess

Seriously, I have never had a company take so much care over my order before. Serena especially was a goddess throughout the whole process (even working during the weekend!), making sure the measurements and designs were all as per our wishes, always providing updates on the order, giving photos of the finished products, and so so SO patient.

We told Serena that the keychains and pins are needed for a concert on Sunday 23/11 and she ensured that the items were ready and shipped out with time to spare. But UPS, which was handling the delivery, almost messed everything up with so many issues.

Throughout it all, Serena stayed patient and caring, going the extra mile to contact UPS on her end to push them and provide all the necessary details (which had already been provided numerous times to UPS before). Unlike many other companies, she never ignored us as we panicked over the delivery delay or gave canned responses. She was genuinely trying to help us and make sure everything went well.

As for the keychains and pins, our recipient LOVES them and even added pictures of them to his IG album. To quote him, "The quality is insane!" and we can't wait for the concertgoers to enjoy them as well.

We're definitely ordering from Vast Gifts again, and looking forward to making more custom merch with them. Love you, Serena, and seriously thank you for all your help and patience!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely on point

Charles was very informative, and quickly replied to my questions. We communicated through email. I sent a custom logo and received a proof within a short time. Once I approved the pin and paid for the order, production was very quick. Again, I received information on shipment and everything went very well. I received the order today and the pins are fantastic. Colors are spot on and vivid. I would recommend the company and will reorder.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable product and efficient service

The quality of the pins and patches we received are top class. The customer service is friendly and efficient. Suen kept me updated with my order and replied quickly to any questions I had. We will definitely be back to order more in future.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Very professionnel and fast

Very professionnel and fast, around 2 weeks between the beginning of production of 100 pieces and the reception at home.
Charles was my interlocutor. He was very listening about my demand which was a bit special.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Soft enamel pin badges

I used Vast Gifts to create soft enamel pin badges using my artwork and I would highly recommend.

I was worried that they would make changes to my artwork that I didn’t like or change it too much but they did an amazing job!

From submitting my first quote to paying for the final product to be made, it was a very easy process.

I would personally like to thank Serena for how efficient she was in replying to emails, sorting out the artwork for me and for overall being great at customer service.

I am looking forward to seeing the final product and am very likely to use Vast Gifts for more of my artwork in the future.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and Quality Pins

Great service and quick replies. I was very satisfied with the quality and make of my ordered items. The shipping was also quick and all items are delivered as promised. Definitely will order again.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you to Charles at Vastpins!

Thank you so much to Charles at VastPins!

I ordered a flag pin from VastPins and couldn't be happier with not only the product but the entire customer service process. I had so many little requests to add and change to the design and after two rounds of samples Charles was still very happy to accomodate until my order was perfect.

After spending weeks deciding which company to go with I'm so happy I stumbled on this business and will be going back for all my future orders. Cannot recommend more!

November 7, 2025
Unprompted review

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