Vaultek Safe Reviews 6,297

Excellent product - Best Buy

First of all I have three vaultek. I love their reliability. I have one in each of my cars. I have a slider on the side of my bed. The access is so fast it is amazing. As far as the customer service goes I was looking for a nano button for my slider. My slider was a little bit on the older side and the 2.0 and the 3.0 wouldn't work. I called customer service and they were fantastic they told me Unfortunately they were out of stock but they told me exactly what to do. I must say everything worked out perfect and they were fantastic.

Was having an issue with my MX safe and it not keeping a connection to WiFi and the screen frequently resetting itself. I emailed customer support and got a prompt replying diagnosing the issues as a battery that needs to be replaced. My general experience with emailing companies for questions and support has been that my email goes into a blackhole. Not the case with Vaultek here. I got a very quick replay and every subsequent reply was very fast and efficient.

I bought the RS slider and the box is well made and fits great in my vehicle.

Set up was initially confusing. Instructions could be better. Phone assistance was helpful. Now that the safe is squared away it seems solid.
A month later, Nov. 23, I’ve run into trouble. The wifi has stopped connecting and while Vaultek says it’s working on a fix it’s been well over a week. I’m trying repeatedly to connect the safe to my wifi and it won’t work. Waiting for additional customer service support.
Nov. 24: Customer service came through with a ‘’fix.’’ Safe working fine now. Thanks Vaultek!

I have had multiple small safes over the years to store my duty weapons as a law enforcement officer. I have had many different brands with with a myriad of locking mechanisms, and the Vaultek 20 Series is by far the best I have used. I love the auto-opening feature after initiating the quick biometric sensor, and the LED in the safe is very helpful in the dark. I have already ordered another to upgrade my wife's old Gun Vault safe.

The level of control and security i have is why i chose the system. Everything is exactly like i expected.

Works fantastic and easy to set i

Very solid safe with great features - this is the third safe I have purchased from VAULTEK and I have been happy with all 3!

I had an issue with a 4-year-old safe. Their willingness to back-up a product out of warranty was awesome. I have always been a fan of their products - I have about 6 of their safes and this is the first time I have ever had an issue. Now I am a fan of their support too!

Safe case is sturdy.. components inside feel cheap. As a matter of fact, the zipper broke off as I was zipping the pocket.

Fast shipping, great products, they are worth every penny. I purchased the Colion Noir lifepod, a smaller lifepod and I love both so much that I just ordered the XRC 100i plus rifle case. Humidor will be next.

I had a programming issue with a safe and the team worked with me through multiple options and remedies. Rather than giving up or declining further help, the team offered to replace the safe. Their patience and persistence is very unusual in the customer service world and appreciated.

Hard to initialize but worth it
Trouble with 2.0 version

Purchased the same model for a second home.
Hope the next round they are making them just a little bigger.
A little disappointed in the Bluetooth app, which I forgot to set up on the first safe. Only works local, not with Wi-Fi. Guess that might be a safety hazard.

I couldn't ask for better customer service and seamless communication. Even though my safe wasn't under warranty, they offered free service and parts on the simple stipulation that I pay for freight to send to them. After further analysis, they deemed it non-repairable, but yet still replaced it at no charge! I'm a very happy customer to say the least! Thanks Brandon!!

I'm glad I decided to purchase this safe; it works well for my specific needs but I feel that it may not be right for many people.

The good:
The biometric reader seems to work very well for me. I had read reviews that complained about consistency and I have not observed that problem. The safe stores enough fingerprints you can just double-triple the same finger with different locations for reliable access.

The safe is lightweight enough to be installed solo, but still sturdy and secure

I like the VISN app for real time status monitoring + access/impact/humidity alerts

The OK:
The keypad only has digits 1~8. I don't really understand what reasoning was behind the decision to omit digits 0 and 9 from a full size safe

Push notifications from safe alerts are nice but can't reliably give real-time notifications (I assume network traffic plays a part in this). Notifications will be received within seconds at times, but up to 20-minute delay

The not-so-good:

It's very cramped for a full size safe -- shelves on the back will block any door-mounted options at the same height. Same with any large optics on rifles. It's tall enough but really ought to be 15-20% larger in width + depth. That would make it less claustrophobic but still be light enough for self-install. I have the same concerns with their slider-safe: bought one to mount on the side of my nightstand but the edge catches on the iron-sights of my compact if I'm not slow and careful on the draw... Not what you want for quick-access and it's clear that a red-dot is fully incompatible. The slider wouldn't need to be any taller or wider, just extend out an extra ~2 inches

The door locks fine but isn't sealed well, I would caution anyone worried about long term storage in a high-humidity region. It's an electronic safe but there's no outlet available inside for plug-in moisture management

Lastly, it's quite $$$. If they could make it larger at the same price point, I'd have bumped up this review to 4*

Great rifle case, a little on the heavy side when loaded but it does have sturdy wheels .im happy with my purchase

Quick ship and well made as expected, I already own the original and was glad to see a bigger model so I jumped when I saw it.