Amazing and friendly staff who make the process of ordering stoma support products easy. Very knowledgeable and helpful when discussing options. Nicola who owns the brand made me feel totally at ease... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nic, Simon and the team are amazing. For 11 yrs now I have had all my underwear, swim wear, support wear and Prescription items from Vaniila Blush the quality is fabulous the staff and service beyond... See more
Company replied
These are lovely stoma pants, I love that there’s a variety of lovely feminine prints and that they are high waisted, which just about covers my scars. As I’m not long after my j-pouch removal/stoma s... See more
Company replied
The in store service is exceptional. Tailored to your specific needs. Nicola has vast experience of the requirements of the clients. The online services are superb. I had difficulty at first but, a ca... See more
Company replied
Company details
- Medical Equipment Supplier
- Disability Equipment Supplier
- Gastrointestinal Surgeon
- Medical Supply Store
- Pharmacy
Written by the company
Designed with dignity. Backed by experience. Vanilla Blush creates comfortable, supportive medical garments for people with a stomas, incontinence or abdominal wall and groin hernias. Founded by former Neuro Intensive Care Nurse and stoma patient, Nicola Dames. Our products combine clinical understanding with real-life experience. We are an NHS-approved supplier, operate across the UK and Europe, and are committed to providing expert, compassionate support to every customer.
Contact info
Unit 43 Dalmarnock Road, G40 4LA, Glasgow, United Kingdom
- 01417630991
- info@vblush.com
- vblush.com
Free Fitting Service.
4.8
Excellent
656 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vanilla Blush Medical Ltd
So kind, thank you Colin. Team VB
Excellent service
Very good that they remind me when I can re-order prescription goods and services without me chasing after them first
March 10, 2026
Reply from Vanilla Blush Medical Ltd
Wonderful to hear Arthur. Thank you for the review. Team VB
I spoke to a lovely person but she…
I spoke to a lovely person but she didnt tell me I would only receive 3 pairs of knickers. How do only 3 pairs last a year or more?
March 9, 2026
Reply from Vanilla Blush Medical Ltd
Thanks for the review, Kerry. Team VB
Reply from Vanilla Blush Medical Ltd
So kind of you to say, Margaret. Team VB
A business that cares
My wife has been an Ileostomist for 40 years and, last May, we became ‘Ostomates’ after I had a Urostomy! She has had super service from Vanilla Blush in the provision of Ostomy underwear and now it has been my turn. Following my order for Ostomy pants (which are of super quality and value) I was contacted by the sales team who ‘cancelled’ my order so that I could re-order and have the benefit of a promotion offer. Now that’s Customer Service!
March 7, 2026
Reply from Vanilla Blush Medical Ltd
Aw David, thank you for taking them time to give us this review. We are delighted we could offer you a great offer. Wear with pride. Team VB
Excellent service
Excellent service. The garments are very well made using strong fabric. Great value for money. I have looked at other makes and Vanilla Blush is well above and beyond them.
February 7, 2026
Reply from Vanilla Blush Medical Ltd
So lovely to read, Chrissy. We really appreciate this. Team VB
Now had a reply to my previous report
Now had a reply to my previous report. Very nice lady who has refunded returned items and is very kindly sending me another more suitable item. Very helpful lady!
March 19, 2026
Unprompted review
Reply from Vanilla Blush Medical Ltd
Thank you Barbara for updating the review. Appreciate this.
Team VB
Cant fault Vanilla blush
Cant fault Vanilla blush. They're helpful & caring. You aren't just a number of sales to them, you're an actual person which is so nice. Great products as well.
February 4, 2026
Reply from Vanilla Blush Medical Ltd
Thanks so much for the kind words. Much appreciated. Team VB
The ladies who answered my call were…
The ladies who answered my call were very helpful to explain about Vanilla Blush products.
March 3, 2026
Reply from Vanilla Blush Medical Ltd
Thank you Julia. Delighted to read this. Team VB
Vest supports for abdominal wall weakness.
I bought the vest because of an abdominal weakness not a hernia told by my surgeon. Vest supports the area on a daily basis. Very good better than any others.
February 3, 2026
Reply from Vanilla Blush Medical Ltd
Thank you for the great review. Team VB
The girls on the telephone lines are…
The girls on the telephone lines are fantastic and extremely helpful
March 10, 2026
Reply from Vanilla Blush Medical Ltd
Thank you Jackie. Appreciate the review. Team VB
The garments fit beautifully
The garments fit beautifully. Customer service was extremely helpful when I talked with them on the phone.
February 25, 2026
Reply from Vanilla Blush Medical Ltd
So lovely to read. Thank you very much. Team VB
Support Clothing
Excellent staff and service. Everything went smoothly as before. Thanks
February 24, 2026
Reply from Vanilla Blush Medical Ltd
Great to hear Phil. Team VB
Reply from Vanilla Blush Medical Ltd
Thank you Clare. We really appreciate the review. Team VB
Reply from Vanilla Blush Medical Ltd
Thank you Lubica. Will pass the message on to Nic. Team VB
Reply from Vanilla Blush Medical Ltd
Thank you Richard. Appreciate this lovely review. Team VB
Not really the companies fault but the…
Not really the companies fault but the pants are not supportive enough for my wife. For stoma patients with no real need for firmer support I'm sure they are fine.
February 14, 2026
Reply from Vanilla Blush Medical Ltd
Hi Graham. Thanks for the review. I’ve taken the liberty to look at the order placed. I can see the item you ordered for your wife was not a support item but an everyday brief with internal pocket for her stoma bag. I am highly confident following a consultation with one of our garment experts we will achieve the aim required. If you would like us to offer a free consultation we will in turn send one support item as a gesture of goodwill. Team VB.
Reply from Vanilla Blush Medical Ltd
Hi Rachel. Thank you very much. Team VB
Exceptional service.
Exceptional service.
Helpful, friendly and informative staff.
Quality support products that have literally made life so much more comfortable.
February 18, 2026
Reply from Vanilla Blush Medical Ltd
Lovely comments, Ross. Thank you very much. Team VB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.