Ordered two sweaters images show knitted items that look beautiful.The items that arrived are sweatshirt material printed with knit designs and are 2d not 3d. Very disappointed. Ordered a 5x and it fi... See more
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Clothing advertised looks beautiful. But easy to see that Ai and photoshop is used. I saw the same items advertised on another website. Called diaknit. Same product images, descriptions and format of... See more
Company replied
Ordered a dress and what I received is NOTHING like the image or description of what I ordered. Customer service offered a 20% discount to keep the dress and when I declined and requested instruction... See more
Company replied
I ordered a Tshirt in green but received one in dark gray with white stitching that was already coming loose. The size was ridiculously small. I have NEVER been so disappointed in an item that I've... See more
Company replied
2.3
Poor
1K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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I haven’t received my order yet so what…
I haven’t received my order yet so what I will say for know is Everything looks unique on this site I can’t wait to receive my order The prices are Awsome and easy check out
December 12, 2025
Unprompted review
Reply from Vchics
Dear Caroline Kasuba,
thank you very much for your feedback.
We have strict quality control standards and a comprehensive after-sales service process to ensure that every customer is satisfied with our service and products.
You can tell us your order number, and we will follow up on your order.
We wish you all the best.
Reply from Vchics
Dear Dolly,
I'm truly sorry for your unpleasant purchase experience.
We are always working hard to increase our customer satisfaction.
Sorry for the trouble, Could you pls tell us your order number?
We will arrange to email you to solve the problem for you.Thanks!
Best Wishes
SCAM COMPANY, BEWARE
Well, I finally received an email from them which was ridiculous. I filed a review with the same answer as they have given to everybody. Their email states it is expensive to return the item. They offered 10% which amounts to $4.00 and they keep the rest which is $35.00. That is exactly how they make their money. The items are not what they advertise expecting dissatisfaction. They give back 10% and keep the rest. THIS COMPANY IS A SCAM. I HAVE GIVEN INFORMATION TO MY FRIENDS, PUT THE COMPLAINT ON SOCIAL MEDIA AND WILL NOT REST UNTIL I GET MY MONEY BACK. I WILL KEEP FILING FOR ALL TO KNOW. THEY ALSO HAVE OTHER NAMES FOR THEIR COMPANY. I WILL KEEP DOING RESERCH AND KEEP YOU INFORMED. DO NOT BUY FROM THEM!!!!!!!!!
October 30, 2025
Unprompted review
Reply from Vchics
Dear Faith Victoria Hamilton,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Vchics
Dear Darryl Carley,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Scam
I ordered 3 sweaters, looked great on the website, I was so exited about it, but what I received today was beyond disbelief. Nothing like on photos, cheap printed on material, I would be ashamed to wear and give as a present as intended! I messaged the support*vchics.com for full refund and awaiting response.
:(
..I have contacted the support and no1 is getting back to me. I want full refund.
Hi, I am still waiting...
I received email that someone will get back to me but no one got back to me. So I am still waiting for the refund. Send me your address where to send the products and I want my money back. I definitely cant wear it or give it as a present:( as intended.
December 10, 2025
Unprompted review
Reply from Vchics
Dear Ani,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
Our after-sales support team at support@vchics.com will help you resolve this issue. We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
A rip off company never buy from them
December 8, 2025
Unprompted review
Reply from Vchics
Hello, we apologize for your negative experience—this is not our standard. Please contact our customer service team directly at support@vchics.com so that we can address and resolve this matter promptly and appropriately.
Reply from Vchics
Dear Jason Roake,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
This is fraud
This is fraud, I bought three men sweaters. I did not receive a single sweater. I received 3 Cheap Sweat Shirts / with prints of sweaters on the sweatshirts.
They are HORRIBLE. I would be embarrassed to wear. Rec' 12-02-25 (Dec 2, 1025).
December 2, 2025
Unprompted review
Reply from Vchics
Dear CP,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
False Advertising - don't order anything
This takes false advertising to a whole new level. What you will receive is an extremely poor quality artists impression of whatever the product is in the photo. The list price that they then discount could never be applied to the item you receive. There is no mistaking that this company intentionally falsely advertise in order to take payment with no intention of giving you a refund later. I'm not even sure why they bother to ship anything to be honest.
December 6, 2025
Unprompted review
Reply from Vchics
Dear Justine,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Vchics
Dear RON FREY,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
Do not buy from this company !!!
Product was nothing like the description...very disappointing and they offered nothing to compensate. Do not buy from this company!!
November 26, 2025
Unprompted review
Reply from Vchics
Dear Angela Kincaid，
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
It’s a scam
It’s a scam, the sweater that I ordered is not knitted, it’s a print out cheap fabric.
Requested a refund and didn’t hear from them
December 3, 2025
Unprompted review
Reply from Vchics
Dear Adriana David,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I really like the viking selection
I really like the viking selection. I do wish you would put tops and bottoms that match each other together.
December 3, 2025
Unprompted review
Reply from Vchics
Dear Crystal Denning,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
This is the worst quality product I…
This is the worst quality product I have ever received. I purchased a knit sweater dress. It's screenprinted to look like it might be a knit dress but the quality of the sweatshirt is also poor. Its not even screenprinted on cotton. Its so ugly and nothing as pictured on the website. I've requested a refund so many times and they keep offering me a coupon for more garbage merchandise. The last email I got indicated they've received so many requests for refunds they cannot refund me right now. Its absurd. DO NOT BUY ANYTHING FROM THIS COMPANY!!
December 2, 2025
Unprompted review
Reply from Vchics
Dear Katie,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I don't like not knowing when items…
I don't like not knowing when items will be shipped. I ordered 3 days ago and still doesnt say items have shipped.
November 29, 2025
Unprompted review
Reply from Vchics
Dear Jennifer Jennings,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
They will not fix the mistakes they make they expect the customer to take the loss
I ordered a costume and what they sent me was not even correct .. I contacted them they expect me to take the loss they will not fix their mistake or refund me my $$
November 28, 2025
Unprompted review
Reply from Vchics
Dear Gio,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Same answer yet again!
Ok Vchics
You send a dictated answer...im sorry etc I will rectify this for you blah blah then I get the same response your account has been frozen there will be no refunds!
It is a scam pure and simple and the sooner your business is stopped the better...
November 13, 2025
Unprompted review
Reply from Vchics
Dear AJ,
Hello, we are very sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and correct this for you! Could you please provide your order number so that we can verify and address your issue directly?
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I wish I could give them a negative 10
I wish I could give them a negative 10. What I ordered is nothing at all what I received an they won't answer emails calls or anything . They are a massive scam I was took for 90.98 cents.. NEVER EVER BUY FROM THEM research good before you buy anything .
November 30, 2025
Unprompted review
Reply from Vchics
Dear Brenda，
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Vchics
Dear Christopher Mclaughlin,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
I ordered a dress for Halloween and I…
I ordered a dress for Halloween and I still haven’t recieved it. It said it was delivered and put in the box but it wasn’t there when I got home. It’s a month now and I’m still waiting for my refund. They said it was signed for but unless the box has hands then that is a lie!!!
November 29, 2025
Unprompted review
Reply from Vchics
Dear Hayley Sandford,
Sorry for the inconvenience.
Can you tell us your order number?
We will check the status of the order for you.
Looking forward to your reply.
Best Wishes
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