Vegamour Reviews 

484
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers had a great experience with this company. Customers frequently highlight that the daily hair care products effectively reduce shedding, enhance hair thickness, and deliver noticeable growth over time. Many consumers also warmly appreciate the natural plant-based ingredients, pleasant scents, and lightweight feel of the formulas during their daily beauty routines. However, some reviewers were not happy with unexpected subscription charges, broken product seals, and severe difficulties when trying to cancel their recurring orders. A few other people also felt that customer service responses were entirely unhelpful, delayed, or missing when resolving these specific delivery and account problems.

What people talk about most

Product

Customers had positive experiences with product, frequently highlighting noticeable hair growth, thicker... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent shampoo, conditioner, and... See more

User experience

Users describe ambiguous interactions with user experience, as some consumers report amazing results and an... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who are... See more

Order

Reviewers mention ambiguous feedback about order, noting that ordering is easy and shipping was fast.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1st, its a good product (I'm trusting). Vegamorur stays on top to things (info, timing, sales). I appreciate it. The only thing that I didn’t like was sending me FOUR Reviews re: my V. employee, HE... See more

Rated 4 out of 5 stars

Hair growth results best when combined with a hair growth routine. for me i combined with daily scalp massage, cold water vinegar rinses 2-3 times a week, taoist soap 2x a week and taking enough c... See more

Company replied

Rated 4 out of 5 stars

Please know how much I LOVE Vegamour...everything about it; the products and stellar customer service every time. My reason for removing one star this time is my slight disappointment in Company poli... See more

Company replied

Rated 4 out of 5 stars

Love the product and have been using it about a year and a half but the price has gone up so much. I can afford it but I will no longer buy it because I feel like it is price gouging. I wonder how man... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. also in
  3. Hair Product Store

Information provided by various external sources

Our award-winning, vegan lash and hair growth serums are potent, toxic-free, and results guaranteed. Get long lashes, bold brows and full hair today.


Contact info

  • Traction Avenue 837, 90013, Los Angeles, United States

  • vegamour.com

4.0

Great

TrustScore 4 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(484)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Beware of this company

Beware of this company, I ordered the product to try and now they charge me every month for a reorder. Tried to cancel twice, have had to cancel my credit card to stop .

November 29, 2023
Unprompted review
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Rated 1 out of 5 stars

The product itself is nothing special…

The product itself is nothing special and as many people have mentioned before it is IMPOSSIBLE to cancel subscription as they just ignore you. I had to cancel my card as I couldn’t stop them from stealing my money any other way.

November 27, 2023
Unprompted review
Rated 1 out of 5 stars

Very unhappy with the customer service…

Very unhappy with the customer service of this company. Already sent several emails to cancel subscription that I’ve never requested and they keep on charging me for shampoo and conditioner (I don’t like the smell at all by the way and 97$!!!!!).
Don’t make the same mistake.
Avoid!!!

November 25, 2023
Unprompted review
Rated 1 out of 5 stars

If I could give this company zero stars…

If I could give this company zero stars I would.
They are complete scammers. BEWARE! A single purchase led to a product subscription that I did not request or authorise.
They continued charging me and sending the products after requesting immediate cancellation.

The only way I have been able to stop them stealing my money, was by cancelling my credit card.

They have continued to email me asking for an updated credit card number.

Steer clear!!!!

November 22, 2023
Unprompted review
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Rated 1 out of 5 stars

Do not subscribe to this company

Do not subscribe to this company. Over 4 weeks I have contacted them 3 times via online form, again on Facebook, and again via email asking them to cancel my subscription and they have just charged me for another shipment.

The subscription is a scam where they will ignore your requests to cancel it.

November 16, 2023
Unprompted review
Rated 3 out of 5 stars

Nice product but definitely no miracle hair support

I have been using the serum drops for about a year now and tho I have seen a bit of improvement it has not really been a great increase in density along my hairline as they advertise and show in their reviews. The drops are indeed nice smelling, non greasy and easy to apply. I have also been using the shampoo and conditioner which seem to be of good quality, as well as, the scalp detoxifier tho I am not sure how well it works really. I have not subscribed to automatic delivery and I have not had issues with my orders so far. I have had a problem with the rewards that I could not redeem along with another discount and so I lost all the rewards I earned as they changed the system recently. This should not have happened as the reward points were earned through previous purchases and they should have been usable at any time despite of any additional discounts.

November 11, 2023
Unprompted review
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Rated 1 out of 5 stars

Poor product and marketing strategy

Poor product and marketing strategy.
Like many other women that were looking for a product to help with hair volume I done some quick online research and stumble across Vegamur website with all the "reviews though could br great so I decided to but 3 months worth of product because that is what's recommended.
I followed the instructions and used the product religiously and unfortunate did not make a bit of a difference. Money totally wasted. Little did I know that unfortunately by buying this mediocre product I was signing up for a subscription. This is hidden in the fine print on the T&Cs and at no point the customer is informed that they are entering a subscription. To my horror I saw the money coming out if my account and then I got an email with an order number. I immediately contact them to cancel but of course they said it was already dispatched. I had to return on my own expenses if I wanted the money back. Send the order to us costed me 35 GBP I was absolutely fuming because this product is not worth the postage.
The the company is well aware of the ineffectiveness if their products therefore they make sure unsuspected customers sign up to a subscription so they can charge them twice and count of the cost of retuning the product for the customer to give up on a refund.
Please be aware THE PRODUCT IS NOT GOOD! AND YOU WILL BE CHARGED AGAIN.

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

Awful experience

Absolutely awful product with an awful customer service. I emailed them months back to cancel my subscription. Looked at my account and saw funds taken out from my account. Contacted them straight away to cancel the shipment but they said it was too late and I will need to return the products from my expense.
Their excuse why they sent the products was apparently I reactivated the shipment which is rubbish. Now they are being difficult refunding my money even though I have returned everything.
They are an absolute nightmare. Don’t ever subscribe otherwise they will scam you

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

Daylight robbers

It is clear that they do not care slightest about customer satisfaction and I feel this is a moral obligation to report the scam they are doing as many others did here.
First and foremost, product did not work for me. It may work for others, but for me it did not.
They advertised to use the product for 6 months at least which I did and to save, I used subscription, as they clearly wrote one can cancel anytime, so I thought why not?!
But the reality is that, they have not warned about upcoming order, which they should and allow one to cancel/delay if they want to, and charged me for another round (and for fairness, they have sent the useless product too). And after that it has been a huge struggle to cancel the subscription. I have sent email for 3 times. It is impossible to cancel the subscription in the account, which help file says is possible, and in the account it sends you back to contact form in online help section. Useless product, fraudulent practise. I would rather call them daylight robbers.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Love it!!!

I have been using the vegamour shampoo, conditioner, and grow + serum for at least a year now and I have nothing but great things to say. I have so much new growth and my hair is so much healthier. I have fine hair and it was falling out in handfuls. I have so much less shedding and my hair is much thicker. Love it!!!

October 25, 2023
Unprompted review
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Rated 1 out of 5 stars

Don't know if the product works like other reviews claim. But definitely do not sign up for a subscription!

I'm still not entirely sure if the product works.
However, I can confidently say this is the worst customer service I've ever dealt with.
I didn't realise how often I had set the auto delivery subscription for. I haven't recieved my second order, and when I got an email to say I had 5 days to update the status of my 3rd order before they shipped it out, I emailed to say I didn't want the order and would like to cancel my subscription and that I still hadn't received my second order. I had no response... so I sent another email, still no response.
So now I'm a very unhappy customer who's lost $340(AUD). I cancelled my subscription through PayPal and hopefully vegamour can't take any future payments, but I find it despicable that they charge so much for a tiny bottle and don't respond to customers email. I never write angry reviews but Vegamour have left a very bad impression.

October 14, 2023
Unprompted review
Rated 1 out of 5 stars

IMPOSSIBLE TO CANCEL SUBSCRIPTION

IMPOSSIBLE TO CANCEL SUBSCRIPTION! You cannot cancel it via your online account. There is a specific online form that you are asked to fill, that basically just goes into a void. NO response, NO acknowledgement. They charged me full price and sent the next shipping, despite all my efforts to cancel. ITS A SCAM! They will charge your account no matter what.

October 11, 2023
Unprompted review
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Rated 1 out of 5 stars

Made a purchase

Made a purchase. Never received an email about shipping. Contacted them 5 days after purchase went through was told they canceled and refunded. Refund took 5 days. When the refund came through I lost 20 dollars because of the exchange rate. When I contacted customer service about rectifying the mistake they made so I can repurchase by honoring the discount code and the loss from the exchange rate. All they said was and I quote “ , it was flagged by the system because it exceeded the allowable amount at checkout. “ Their bundle products all cost 100 or more. So that response makes no sense. They refunded me without any discussion and won’t respond to my question about correcting their mistake. Horrible customer service.

October 1, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible! I tried Shampoo, Conditioner, Mask and serum. All together left my hair soooo dry and after mask that supposed to nourishing your hair, I actually lost my hair! Half of the length of my hair left on the hair brush! Absolute disappointment! If I could I wouldn't give even one star.

October 7, 2023
Unprompted review

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