I am played andar bahar in vegasoo casino.I am win but they didn't credited my winning amount also they want give my bet amount.And also in game history my playing history doesn't show.But in transact... See more
Company replied
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See what reviewers are saying
Casino credit never showed after upload from paysafe vouchers, chat advised me to wait 4 hours to see what happens, pretty gutted you can't just sort it instantly cause now can't use casino for 4 hour... See more
Company replied
I got 25 € bonus via Livechat. It was easy and I played my favourite games ( Wild North and Game of Thrones). I tried to reach the wager limit, but managed to get about 50% of it until I ran out of m... See more
Company replied
Great Casino Easy to navigate with a good selection of games. Won a good amount of money and this was paid out within a few days, after all the standard verification documents had been sent through.
Company replied
Company details
Written by the company
The bespoke online casino that provides state-of-the-art games. Vegasoo is naturally balanced, strong, and protective which you can feel whilst being on our site.
Contact info
Watar Street, XBX 1301, Ta' Xbiex, Malta
- vegasoo.com
You should know
3.6
Average
42 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This quite a good casino and the…
This quite a good casino and the customer service is excellent 👌 thanks to Martina.
December 20, 2021
Unprompted review
Reply from Vegasoo
Hi Lethabo Thole,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegasoo Casino Team
bribed for a good review
After reading the withdrawal complaints im bummed out i was stupid enough to accept their freespin offer for a review. No wonder they are hussling for good reviews when the people that spend money there cant actually withdraw their winnings.
December 13, 2021
Unprompted review
Reply from Vegasoo
Hi stephen greenlees,
Kindly note that the free spins which were credited onto your account were because you left a rating based on your experience with our customer support agents and in no way in correlation for leaving a positive review on Trustpilot.
Should you have any other queries do not hesitate to contact us.
Regards,
Vegasoo Team
Really enjoy playing this casino
December 12, 2021
Unprompted review
Reply from Vegasoo
Hi Amanda Baker,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegasoo Team
Awesome service
December 9, 2021
Unprompted review
Reply from Vegasoo
Hi Anthony Reid,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegasoo Team
Resolved problem
I had a problem with a bonus and by going to the chat, in less than 15 minutes my problem was solved. No endless expectations, only solutions. Thanks to Raul, the agent who answered me.
December 1, 2021
Unprompted review
Reply from Vegasoo
Hi Karine,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegasoo Team
Great all around casino
Great all around casino! Customer service is very Prompt and deal with any issues in a professional manner. Will come back!
December 1, 2021
Unprompted review
Reply from Vegasoo
Hi Rachel,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Vegasoo Team
I have noticed iv had my bonuses…
I have noticed iv had my bonuses disappear a couple times. And again b4 after my free spins
November 27, 2021
Unprompted review
Reply from Vegasoo
Hi Krystal Purves,
We can see that your Bonus was credited on the 25th of November 2021. Should you have any queries do not hesitate to contact us.
Regards,
Vegasoo Casino team
New but super fun casino
November 27, 2021
Unprompted review
Reply from Vegasoo
Hi franck Daigneault,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegasoo Team
Terrible
Terrible. They told me in emails that my withdrawal was released then they tell me they're paying it into my vegasoo account. I have several emails from them witg different stories. 2 months later n still no money. Don't waste your time. They are corrupt
November 17, 2021
Unprompted review
Reply from Vegasoo
Hi Karl Rule,
Kindly note we sent you an e-mail on the 11th of December 2021 regarding your Withdrawal. Should you have any other queries do not hesitate to contact us.
Regards,
Vegasoo Casino Team
Ken helped me good
Ok, so i had a nice chat with Ken about my withdrawal issues and he answered good and we found a nice solution. No slow responses and communicated well.
A few confusions in our chat, but they got quickly resolved.
Thanks ken
November 10, 2021
Unprompted review
Reply from Vegasoo
Hi Marc,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegasoo Team
Nightmare..same experience as…
Nightmare..same experience as others...won the money tell me its been processed and when I query time its taking try and blame another company and funds have been recredited to withdraw. Do this and onlyTHEN do they ask fordocs..shameful
November 5, 2021
Unprompted review
Reply from Vegasoo
Hi Vanessa,
Please be informed that your documents have been approved and your withdrawal has been released today 10/11/2021.
Kindly allow 3 to 5 working days for your bank to process and reflect the funds in your bank balance.
Regards,
Vegasoo Team
Still not paid I won money tried to claim was told it…
I won money tried to claim was told it was prosest and accepted but haven't seen my money and can't even get in contact owed 1000dollars they tell me it was paid but no money put into my account Haven't been paid now they are asking me for bank account information already been robbed from vagesso once They just lie to you must sort out how to report to the proper authorities They should not get away with stealing other people's money
October 27, 2021
Unprompted review
Reply from Vegasoo
Dear Chris,
We have looked into your account and can confirm that from our side your withdrawal was paid out on the 02/09/2021 successfully.
Should you have any further queries, please do not hesitate to contact us.
Regards,
Vegasoo Team
Great service !!
October 25, 2021
Unprompted review
Reply from Vegasoo
Hi Annick,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegasoo Team
I got 25 € bonus via Livechat
I got 25 € bonus via Livechat. It was easy and I played my favourite games ( Wild North and Game of Thrones).
I tried to reach the wager limit, but managed to get about 50% of it until I ran out of money. Playing was fun and I´m looking forward to get to play again my favourite games. I´m satisfied with the bonuses on your casino which are offered with the deposit. Even little gifts like free spins make me feel well and are always welcome.
October 19, 2021
Unprompted review
Reply from Vegasoo
Hi Tim,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meanwhile, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Vegasoo Team
Winning Hand not paid
I had a winning hand on Casino Holdem 2 weeks ago,They took my 30 euro and did not pay my winnings, Owed 200 euro, I contacted Vegasoo 3 times in the last 2 weeks, They keep saying this still under investigation with the Game Provider, This is a Joke, How can it take over 2 weeks, And as I stated to them I bet in your Casino Vegasoo (Genesis Casino Group) not the Game Provider.. Very Bad Casino, I will update this if I get any update.
Update,18 Oct,
Yes, Vegasoo did eventually payout my winnings into my account. Thank you Trust Pilot, My post on your site helped.
October 6, 2021
Unprompted review
Reply from Vegasoo
Dear Merv,
Thank you for contacting us and we do apologise for your experience.
I have reviewed your account and I can see that the game provider have contacted us back with regards to the game round in question. We can now confirm that the win has been credited to your account.
Should you have any further queries, please do not hesitate to contact us back.
Kind regards,
Vegasoo Team
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