Pretty sure my page has been hacked. I received a phone call saying they had deposited $500 in bonus credit to my account. I haven’t been able to open Vegas stars on my normal browser, only when in in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On the 12-02-26 I had made a withdrawal of $200 and I was needing to verify my proof of payment, I know my dumb self has withdrawal it to a closed bank account. Rang the bank and they said I had no ac... See more
Company replied
It’s been over 40 hours since ive tried to withdraw. I have verified my account fully and completed all requests by support however they are still advising me the ‘payments team’ are still processin... See more
Company replied
I’ve had nothing wrong so far and since casing down I’m thinking to move to here anyway. But one thing I have noticed is they don’t like you doing kyc before you start pumping money in. I’m trying to... See more
Company replied
3.4
Average
379 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vegastars
Patrick, we’re thrilled that our service and layout made things easy for you. We really value having you with us at Vegastars and appreciate the 5-star rating. Good luck on your next visit!
Vegastars Team
Outstanding service from Chloe
Outstanding service from Chloe. She was able to resolve an issue I was having, instantly with flying colours. Awesome site, will definitely be back for more 😁
April 22, 2026
Unprompted review
Reply from Vegastars
Thanks for the feedback, Mason. We’re glad our team took care of you and that you’re having a great time on the site. We appreciate the recommendation and we'll see you back for more soon!
Vegastars Team
Its been a hassle trying to withdraw
Its been a hassle trying to withdraw, quick process to deposit. But an annoyance to withdraw. Iv been verified and been trying to with draw for a few days and no updates. I keep asking them on chat and they keep saying its been exclated. But I still haven't heard anything
April 16, 2026
Unprompted review
Reply from Vegastars
Hi Alfred, we’re sorry for the frustration and the wait you experienced.
We’ve looked into your account and are happy to confirm that your withdrawal requests were fully processed on April 22nd. You should see those funds in your account shortly! We appreciate your patience while we got this sorted for you.
Vegastars Team
It's a scam 100 present
It's a scam 100 present
Using ai and bots
for big wins
On there wall
IV put big $$$$$$ in won nothing and no wind on theras
Don't get hook 🪝😞
April 20, 2026
Unprompted review
Reply from Vegastars
Hi A D, we’re sorry to hear you’re feeling this way. We’d like to look into your experience, but we haven’t received a reply to our request for your account details. To clarify, the wins shown on our site are from real players and all game outcomes are determined randomly. Without your information, we can’t identify your account to see what happened. Please reach out to our 24/7 support team if you’d like us to investigate further.
Vegastars Team
Had a few wins when i first started…
Had a few wins when i first started using now today activated a bonus and put my money in got no bonus plus wanted me to depsot more money for the bonus i allready should have got customer service was no help anyways just wanna let ppl know
April 18, 2026
Unprompted review
Reply from Vegastars
Hi Stephen, we’d like to get this cleared up for you, but we’re still waiting on a reply to our request for more information. Without your account details, we have no way of looking into what happened with your bonus. Please reach out to our support team at support@vegastars.com or jump onto our 24/7 live chat so we can help you out.
Vegastars Team
Absolutely do not use this site
Absolutely do not use this site. Complete scammers. You will be robbed if you win. You won’t receive the funds
April 16, 2026
Unprompted review
Reply from Vegastars
Hi Ben, thank you for your feedback. We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully. If you’d still like assistance, please don’t hesitate to contact our support team at support@vegastars.com and we’ll be glad to help.
Vegastars Team
the overall vibe is calm and…
the overall vibe is calm and user-friendly..it doesn’t pressure you to keep playing, which i really appreciate :))
April 16, 2026
Unprompted review
Reply from Vegastars
Thank you for the 5 stars, Whiro! We love hearing that you appreciate the user-friendly vibe. It’s all about having a good time on your own terms. It’s great to have you with us!
Vegastars Team
Dont bother with this site Its easier…
Dont bother with this site Its easier just grabbing a lighter and burning your money infront of you because thats all your gonna do
April 1, 2026
Unprompted review
Reply from Vegastars
Hi Greenman, we’re sorry to hear you’ve had a rough run recently. We know how frustrating it is when luck isn’t on your side. All our games are audited and based on random outcomes, but we hate to see a player walk away feeling this way. We're always here if you’d like to chat with our support team.
Vegastars Team
Everything is just easy when asking for…
Everything is just easy when asking for any sort of help they sort you out quick.
I had Kevin reply too my message an he’s amazing!
April 16, 2026
Unprompted review
Reply from Vegastars
Joel, thanks for the shout-out! We’re happy to hear that Kevin took great care of you and got everything sorted fast. We love hearing that our team is hitting the mark. We’ll make sure Kevin sees this! Good luck with your next session.
Vegastars Team
I reached out to support when my…
I reached out to support when my deposit was pending, and Carla handled my concern very well. She reassured me and made sure everything was sorted out. My funds arrived shortly after. Excellent service!
April 15, 2026
Unprompted review
Reply from Vegastars
Hi Arona, thank you for the lovely review! We’re so glad Carla could help clear up that pending deposit for you and get everything back on track. We’ll be sure to pass your kind words on to her! Good luck with your games and thanks for being part of Vegastars.
Vegastars Team
VEGASTARS - Thumbs down!!
Not feeling hopeful about this site anymore.
I originally joined after being invited by a content creator who’s a friend of mine, but I chose not to use their referral code and instead signed up just for fun. I’ve made multiple deposits, completed verification quickly, and successfully withdrew two smaller amounts — one for $2,000 (processed in under an hour) and another for $800 (took about 24 hours).
However, I’m now waiting on a third withdrawal of $3,000, and things have suddenly changed. My account has apparently been flagged under different due diligence categories (SDD, CDD, EDD), though they won’t disclose what triggered this.
Since then, I’ve been asked to:
Re-submit proof of address (which was initially approved twice, then later declined without explanation)
Provide proof of payment after the fact
The timing of these issues feels very suspicious, especially considering my earlier withdrawals went through without problems. It seems like everything was fine until I requested a larger payout.
Customer support has been extremely disappointing — live chat is unhelpful, and email responses are slow and vague. Overall, this experience has seriously damaged my trust in the platform. Right now, it feels like they’re making it unnecessarily difficult to process legitimate withdrawals.
Very frustrating experience and happy to share this large and wide as I play multiple reputable trustworthy sites that dont ask for verification 3x in 1 week. Vegastars is questionable, Lacks professionalism and zero support.
April 14, 2026
Unprompted review
Reply from Vegastars
Hi there, we hear your frustration and want to help you get this sorted.
The good news is that you are nearly there—your ID and payment documents are already approved! The current hold-up is just the Proof of Address. Since your current bank statement is from an online-only bank, our team requires a different document for this specific check.
The easiest way to finish this is to send through a utility bill (like water, power, or landline) as an original PDF or a clear photo of the document. Please avoid screenshots or scans. We’re standing by to get your payout processed as soon as that arrives!
Vegastars Team
Reply from Vegastars
Lochy, thanks for the review! We definitely get that—those stats can be a bit of a surprise sometimes. We're glad you're finding the site good overall and appreciate you playing with us!
Vegastars Team
Scam
Win to loss ratio is untrue for most games. Chances of winning features are very slim even with extra chance. 3 free spins in over thousands of dollars I had accumulated.
Withdrawal process was a nightmare. The bigger the amount you withdraw, the longer and more complicated the process is.
Verification process was even worse.
Not sure how to feel about this site given I have played at a tonne of other sites.
Recommend playing at rollxo.com
April 1, 2026
Unprompted review
Reply from Vegastars
Hi Gamz, we're sorry to hear the withdrawal and verification process felt difficult for you. These steps are mandatory security protocols, especially for larger amounts, to ensure your account and funds stay safe.
Regarding the games, every outcome is dictated by audited Random Number Generators to guarantee 100% fair and random results.
We reached out through Trustpilot to get more details so we could look into this, but we haven't heard back yet. We’re still happy to help get this sorted for you whenever you’re ready to get back to us.
Vegastars Team
Extremely poor for verification
Extremely poor for verification. They keep rejecting my true and correct documents.
Still not verified after months. Responses are generic.
April 12, 2026
Unprompted review
Reply from Vegastars
Hi Dan, thank you for your patience while we looked into this. We’re happy to let you know that your account is now fully verified! We apologize for the delay and any frustration the document process caused, but you are all officially set to go. We appreciate you sticking with us and hope you enjoy your time on the site!
Vegastars Team
Withdrawal is HORRIBLE
Got fully verified got a withdrawal of 1.5k no problem two days later i have to verify again after i want to withdrawal 3.3k did a different withdrawal of $400 and got paid that but not the 3.3k cause the $400 was under the threshold or some lie there delay tactics are horrible DONT RECOMMEND IF YOU WIN BIG just canceled the withdrawal and wasted it after seeing reviews i wont be back
April 10, 2026
Unprompted review
Reply from Vegastars
Clayton, we’re sorry to hear about your experience, though we are pleased our team processed your earlier payouts successfully. Higher withdrawal amounts naturally trigger more thorough verification steps to protect both the player and the platform. We’ve been waiting for a response to our information request from a few days ago to investigate your specific case, but since we haven't heard back, we haven't been able to assist. Please reach out to our live chat so we can clear this up.
Vegastars Team
Scam
Scam, tried charging my account 400 and isn’t letting me cancel cad, customer services isn’t getting back to me
April 11, 2026
Unprompted review
Reply from Vegastars
Hi Caiden, we’d like to assist you with this, but we haven't received a response to our recent request for your account information. We take all financial and service concerns seriously, and we want to look into why you've had this experience. Please get in touch with our support team as soon as possible so we can investigate and get this sorted for you.
Vegastars Team
I love the whole app designed really…
I love the whole app designed really well, the bonuses aren’t impossible to get and the staff even when you are not a vip player and amazing , great service great game I appreciate all of you at Vegastars
Gabe
April 2, 2026
Unprompted review
Reply from Vegastars
We really appreciate you sharing this! It’s great to know that the app is working well for you and that the team has been taking good care of you. Making sure every player feels valued is a huge priority for us, so your feedback really means a lot to the whole crew. Best of luck with your next session!
Vegastars Team
An explanation that suited my silly…
An explanation that suited my silly brain
Always helpful and friendly
April 1, 2026
Unprompted review
Reply from Vegastars
Natty, thank you for the 5-star review! We’re so glad our team could provide a clear explanation that worked for you. Being approachable and helpful is exactly what we aim for with all our players, so it’s great to know we hit the mark. Thanks for the support and have fun on the site!
Vegastars Team
Experience was great with a special to…Chloe
Experience was great with a special to my VIP manager, Chloe, her dedication and commitment to providing unwavering support with everything ranging from verification to quick withdrawal escalation.
April 1, 2026
Unprompted review
Reply from Vegastars
Jofiliti, what a fantastic shout-out for Chloe! We’re so glad she’s been able to help with your verification and withdrawals to keep things moving quickly. She always works hard to provide that level of support for our community, so we’ll definitely share this with her. Thanks for being with us!
Vegastars Team
I had Caleb help me and ensure me there…
I had Caleb help me and ensure me there will no issues with my verification, not just him but have had nothing but great service and awesome gifts given I have had multiple online casinos and I am solely with Vegas stars just cause you guys are frickin awesome!!
March 31, 2026
Unprompted review
Reply from Vegastars
Mike, thanks for sharing your experience! We take a lot of pride in making processes like verification as smooth as possible, so it’s fantastic to hear Caleb ensured everything went well for you. We’re glad you’re enjoying the service and the gifts. Thank you for choosing us!
Vegastars Team
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