Pretty sure my page has been hacked. I received a phone call saying they had deposited $500 in bonus credit to my account. I haven’t been able to open Vegas stars on my normal browser, only when in in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On the 12-02-26 I had made a withdrawal of $200 and I was needing to verify my proof of payment, I know my dumb self has withdrawal it to a closed bank account. Rang the bank and they said I had no ac... See more
Company replied
I’ve had nothing wrong so far and since casing down I’m thinking to move to here anyway. But one thing I have noticed is they don’t like you doing kyc before you start pumping money in. I’m trying to... See more
Company replied
It’s been over 40 hours since ive tried to withdraw. I have verified my account fully and completed all requests by support however they are still advising me the ‘payments team’ are still processin... See more
Company replied
3.4
Average
376 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from Vegastars
Josh, it’s great to see you’re happy with the results of your time with us. We appreciate the 5-star feedback and look forward to seeing you back on the site soon!
Vegastars Team
Was great
Was great, hope to hear back from you guys soon with great opportunities:)
February 18, 2026
Unprompted review
Reply from Vegastars
Daniel, we are pleased to know you are enjoying your time on the site! We look forward to sharing more opportunities and promotions with you in the near future.
Vegastars Team
Helped me out with a bonus.
February 18, 2026
Unprompted review
Reply from Vegastars
Thank you for sharing your experience, Jason! We are glad our team could assist you with your bonus and provide the support you needed. We look forward to seeing you back at Vegastars!
Vegastars Team
Verification procedure is no good
Verification procedure is no good, I have been denied a bank statement which clearly has my name my address and bank details on it everything they are asking for, so I have asked my bank to send me a letter to verify my name adress and bank details which is what I uploaded in the first place I bet they will deny it and I won’t be getting my money
February 13, 2026
Unprompted review
Reply from Vegastars
cherie karaka, thank you for the feedback. We previously requested additional information to help us look into your verification concerns, but since we haven't received a response, we cannot fully resolve the issue. Please reach out to support@vegastars.com or directly through Live Chat.
Vegastars Team
Why does the website always change
Why does the website always change? I’m confused
February 16, 2026
Unprompted review
Reply from Vegastars
NPE Records Au, we understand that the website changes can be confusing. These updates are made to ensure the platform remains fully accessible and provides the most secure experience for our players.
If you have specific feedback on what is causing the confusion, please let us know at support@vegastars.com so we can look into it for you.
Vegastars Team
Don’t verify account after withdrawal
I had verified my account upto level 2 and had successfully withdrawn funds multiple times that arrived in my bank in a few hours (fast)
After trying to withdraw a larger win I have been asked to verify my account upto level 4, needing proof of address and bank account. I have given these documents and was told to wait max 3 days to be verified. Got denied asking for more info which I have given and am still waiting to be verified with no response to what is going on. I have spoken on live chat to try fix the issue with nothing other than upload it again
Shame because vegastars is fun and easy to use but the drawn out verification process is making me not want to play anymore unless it gets resolved.
Can deposit instantly but withdraw takes days stuck behind a verification wall…
February 12, 2026
Unprompted review
Reply from Vegastars
Ewaan, we appreciate you sharing your experience with us. We previously contacted you to request more information regarding your level 4 verification, but unfortunately we haven’t received a reply. Without further details, we’re unable to investigate this matter fully. If you'd still like assistance, please reach out via support@vegastars.com or through live chat.
Vegastars Team
Withdrawing
Have been passed around and for some reason cannot process my withdrawal..
they have told me I’m verified and it’s being looked at by a seperate team… 15 times .I’m still hopeful as I do like their casino but it has been pretty frustrating so far.
Edit. Don’t use this casino go elsewhere with your cash
February 12, 2026
Unprompted review
Reply from Vegastars
Bistie, thank you for sharing your feedback. We previously reached out for more information regarding your withdrawal, but we haven’t received a reply yet. Without those details, we’re unable to look into your account status fully. Please reach out to us via support@vegastars.com or directly through live chat.
Vegastars Team
The customer service is amazing
The customer service is amazing! Always very helpful and not needing to wait long. Only downfall is the game gets laggy so I lose money comparing to what I could actually win. Over rall great! You can self exclude yourself which is convenient for those who struggle with gambling addiction
February 12, 2026
Unprompted review
Reply from Vegastars
Thank you for the 5-star rating and for your kind words about our support team.
It’s great to hear that you find our team helpful and value the responsible gaming tools we provide. Regarding the lag you mentioned, we recommend trying a quick refresh or clearing your browser's cache, as these steps can often help ensure the smoothest experience possible.
We appreciate your feedback and are glad to have you with us!
Vegastars Team
Pretty sure my page has been hacked
Pretty sure my page has been hacked. I received a phone call saying they had deposited $500 in bonus credit to my account. I haven’t been able to open Vegas stars on my normal browser, only when in incognito mode. Normally I get a notification when I withdrawal, but I haven’t gotten that yet and it’s still sitting there. Haven’t had trouble in the past and they pay out quickly but something seems off at the moment.
February 12, 2026
Unprompted review
Reply from Vegastars
Hi Jas Kepa, thank you for your feedback.
We previously reached out requesting more information so we could investigate your concerns, but unfortunately we haven’t received a reply. Without further details, we’re unable to look into this matter fully. If you’d still like assistance, please don’t hesitate to contact our support team at support@vegastars.com and we’ll be glad to help.
Vegastars Team
Beware the offer you promos and refuse…
Beware the offer you promos and refuse to give them
Unless you top up again I would post pics but can’t on here
February 5, 2026
Unprompted review
Reply from Vegastars
We are very sorry for the delayed response and for the frustration this situation has caused.
Because the initial deposit was used before the bonus could be attached, our team was unable to add the extra credit retrospectively. We have sent you an email with a full explanation and a special offer to make this right.
To ensure the bonus is credited correctly next time, please reach out to our support team as soon as you have topped up your account.
Vegastars Team
Reply from Vegastars
Thank you for the 5-stars, Alex!
We are really pleased that Felan made such a great impression during your time with us. Providing top-tier service is a priority for our team, and we will definitely share your appreciation with Felan.
Thanks for being part of the community!
Vegastars Team
Very helpful in many ways.
February 9, 2026
Unprompted review
Reply from Vegastars
Zoe, we are so happy to hear that our team has been such a great resource for you!
It is our goal to provide top-tier support whenever you need a hand, so receiving your 5-star feedback is truly rewarding. We really appreciate you taking the time to share your experience with us.
Vegastars Team
I don’t know what everyone is…
I don’t know what everyone is complaining about I won a few small amount over the past 6 months then won 9k on Friday night it is now Monday night and I have that money sitting in my account and it’s been a stressful few days because I seen all the negative reviews on here saying they don’t like to pay out bigger amounts this is a great site
February 9, 2026
Unprompted review
Reply from Vegastars
A massive congratulations on your $9k win, Mitchell!
We are absolutely thrilled to see such an incredible result on our platform. It is wonderful to hear that you are having a great experience with us. We love celebrating these big moments and look forward to seeing many more wins like this in the future.
Vegastars Team
Withdrawals are an absolute nightmare
Withdrawals are an absolute nightmare, don't bother depositing money as they make it impossible to withdraw. My account shows it has been "verified" however they keep asking for more documents but I'm unable to upload as they dont give options to do that. Tried live chat multiple times to no avail. I have transactions waiting for over 2 weeks. Take your hard earned money elsewhere
February 1, 2026
Unprompted review
Reply from Vegastars
Oneil, we previously reached out to inform you that the document upload slots in your account profile have been reopened.
We are still waiting for the requested files so our team can complete your account verification. Once these documents have been received and verified, we will be able to proceed with your withdrawal.
Vegastars Team
quick and efficient help
February 8, 2026
Unprompted review
Reply from Vegastars
Dylsteezy, thanks for the great rating!
It’s awesome to hear that our support team’s speed and efficiency stood out during your session. We’re dedicated to keeping things seamless for our players, so we’re glad we could get you back to the fun without a hitch.
See you back in the game!
Vegastars Team
Reply from Vegastars
Hayden, thanks for the 5-star rating!
We appreciate your feedback regarding our no deposit bonuses. We are always looking for ways to improve our promotions and will certainly take your comments into consideration.
If you ever have any other suggestions or need assistance, please feel free to reach out to our team.
Vegastars Team
Reply from Vegastars
Khalid, thank you for the 5-star review!
It is awesome to hear that you’re loving the app. We really appreciate the support and are glad you're having a great time with us.
If you ever have any questions or need a hand with anything, our team is always here to help.
Vegastars Team
It’s been over 40 hours since ive tried…
It’s been over 40 hours since ive tried to withdraw. I have verified my account fully and completed all requests by support however they are still advising me the ‘payments team’ are still processing. I’ve had a good experience with vegastars in the past however it appears that once you hit a larger withdrawal than before they block you from receiving the funds. Support have confirmed all my documents are good and been verified on my profile via green ticks yet the ‘payment team’ is still processing and that they have sent a follow up email. Talked to multiple chat supports and all say the same yet no progress. If Vegastars want to assist me please reach out.
Update: After 5 days and lots of back and forth with live chat regarding updates the withdrawal was processed. After this whole ordeal I won’t be using Vegastars anymore but at least they followed through and paid the funds. I will update the review to 3 stars as in the past I had a good experience and seamless withdrawals. Unsure what happened this time but bit disappointing.
February 7, 2026
Unprompted review
Reply from Vegastars
Benjamin, thank you for your patience while we looked into your withdrawal.
We are happy to confirm that your withdrawal has now been fully processed and paid out. We understand that the delay was frustrating, especially since you had already completed the verification steps, and we appreciate you sticking with us while our payments team finalized the transaction.
If there is anything else we can assist you with, please feel free to reach out to our support team via live chat or at support@vegastars.com
Vegastars Team
Very quick response time
February 7, 2026
Unprompted review
Reply from Vegastars
Jedidiah, thank you for the great rating.
We are glad to hear that you were pleased with our quick response times. Providing efficient and helpful support is a top priority for us, and it’s always rewarding to know our team is hitting the mark.
If you ever need anything else, feel free to reach out via live chat or at support@vegastars.com.
Vegastars Team
Have been waiting a week to get my…
Have been waiting a week to get my winning due to verification issues.. I have sent through pdf so many times but keeps being rejected even though it is the correct information. Very disappointing. Trying to get support its all just AI generic messages back. Not happy
February 6, 2026
Unprompted review
Reply from Vegastars
Hi Stephanie, we apologize for the late response and for the trouble you had with the verification process.
Our records show that your withdrawal was completed on February 7th. We also want to thank you for your feedback regarding our support communication.
We are glad to see this was settled and appreciate your patience while we got everything sorted.
Vegastars Team
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